Field Service

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  • Madhumitha Thinakaran
    Working on past activityAnswered10
    Topic posted March 13, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management 
    Title:
    Working on past activity
    Content:

    Hi Gurus,

    As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever. 

    Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.

    Thanks,

    Madhu

  • Austin Keller
    Completed Activity and Deactivate Route Email Notifications...Answered5
    Topic posted March 28, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged Resource Management 
    Title:
    Completed Activity and Deactivate Route Email Notifications or Launch Conditions
    Summary:
    Email notification to technician to deactivate route or complete activity
    Content:

    We want to "remind" our technicians to complete an activity and/or deactivate their routes at the end of the day.

    These type of issues normally occur on the last activity, because Techs are rushing to get home after fix. Technician will not complete activity or deactivate the route until the end of the day or the beginning of their shift the next day.  I would like to have a launch condition like "Expected End Time of Daily Shift".

    Is there a message scenario configuration for notifying technician when last activity is not completed 2 hours past End Time of Shift?

    Or Route is not deactivated 2 hours past the completion of last activity?

     

    Version:
    19A Service Update 4
  • Madhumitha Thinakaran
    Test in Production Instance3
    Topic posted March 31, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    Test in Production Instance
    Content:

    Hi Gurus,

    It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how do we test?

    Could anyone suggest me ways to test the configurations?

     

    Thanks,

    Madhu

  • Adam
    Loading resources via csv/excel filesAnswered2
    Topic posted March 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Loading resources via csv/excel files
    Summary:
    can we load operators/vehicles in via csv/excel files?
    Content:

    We have a requirement to load resources in field service via csv/excel file. Is there a way to import export csv/excel file to upload resources data in OFSC? I think we can't do this.

    Version:
    19A
  • Vi Giout
    Set time using application screens4
    Topic posted March 22, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Set time using application screens
    Summary:
    Set time using application screens
    Content:

    Hello all! We are working with the new application screens for the dispatcher role.

    Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.

    Version:
    19A
  • Maria Marinou
    Inventory Quantity functionality2
    Topic posted March 19, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A
  • Maria Marinou
    Inventory Message Placeholder for individual quantity2
    Topic posted March 20, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria

  • Zoraida Martinez
    Substring in Set Property?1
    Topic posted March 29, 2019 by Zoraida Martinez, tagged Configuration 
    Title:
    Substring in Set Property?
    Summary:
    Substring in Set Property Message Scenarios
    Content:

    Can I configure a message scenario set property step with a substring of an existing property?

    Version:
    19A
  • Javier Santiago
    Restrict "Move Activity" based on Property...3
    Topic posted March 8, 2019 by Javier Santiago, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Restrict "Move Activity" based on Property conditions
    Summary:
    Restrict "Move Activity" based on Property conditions
    Content:

    We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobility depending on a property value.  I know that we can do that via User_Type "Activity Management Checks" or thru Activity Types "Features Checks", but those options cannot be conditioned.  Is there a way to accomplish this?   Thanks

    Version:
    Oracle Field Service Cloud 19A Service Update 6
  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8