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  • Anil Kumar
    Custom Action Name is not visible in Screen layout9
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Action Name is not visible in Screen layout
    Summary:
    Custom Action Name is not visible in Book New Activity Screen layout
    Content:

    Hi,

    I have created an Action Name as shown in the attached screenshot and associated the Action Name as button into Book Activity Screen in the Version 18D. But after the instance upgrade to 19A, i was not able to see the custom button on Book Activity Screen and also i was not able to find the Actions Tab in Screen Layout to add it again. Please find the two screenshots (Action Screen & Book Activity Screen Layout) attached for your reference.

    Thanks,

    Anil

    Version:
    19A
    Image:
  • Anil Kumar
    Missing Action Links in the latest release 19AAnswered7
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Missing Action Links in the latest release 19A
    Summary:
    Not able to find Action Links in the latest Release 19A
    Content:

    Hello,

    In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can create new forms/screens and manage plugins. But i was not able to find the Action Links. In previous version 18D we used to create Actions Links and associate Plugins to these links in Action Management Section. Screenshots of both the versions mentioned above are attached for your reference. Please help me.

    Thanks,

    Anil

     

    Version:
    19A
    Image:
    Document:
  • Vi Giout
    Set modified field with current datetimeAnswered7
    Topic posted February 4, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Set modified field with current datetime
    Summary:
    Set modified field with current datetime
    Content:

    We are changing with internal messages some values of our Activities based on different events (activity started, suspended, passed the ETA, not done etc) and we would like to update each time the field modified to contain the date and time of the change. 

    We havent found the way to do exactly that. We have thought of using predefined fields such as start time but this only shows time and not the date.

  • Chris Phillips
    Considering Travel times using Capacity5
    Topic posted February 28, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Capacity / Quota 
    Title:
    Considering Travel times using Capacity
    Summary:
    How to consider the location of activities already booked using capacity
    Content:

    Hi all,

    For those community members using the Capacity module in OFSC, im wondering if you can assist...

    My organisation is currently exploring the use of Capacity in order to book customer facing appointments. We have opted for Availability based booking which will return to our external booking system availability based on Quota and Capacity.

    Based on my understanding of availability based capacity, i know that it will consider what resource's time has already been consumed by previously booked activities, which are either routed or remain in the parent bucket.

    But in order to try and minimise operational costs through travel, I was hoping that there is a way that we can return "preferential" options to our booking system based on where previous activities have been booked.

     

    So for illustration... 

    On Monday we have 3 activities booked for Location A

    On Tuesday we have 3 activities booked for Location B

     

    A new customer requires an appointment at Location A. 

    Based on Quota and resource capacity, we are still able to offer either Monday or Tuesday to the customer. From my experience so far, both days will be returned to our booking system with no indication to say it would actually be more preferable to book the activity for Monday as our resource will already be in Location A on that day.

     

    Ultimately, we can attend to the customer on either day, but from an efficiency perspective, it makes more sense for us to suggest Monday to the customer.

     

    I hope that illustration makes sense. 

     

    My question would be, are there any experienced users in the community who have tackled this challenge when using capacity? If so, can you share potential options?

    Looking forward to a response on this one.

     

    KR

    Chris 

    Version:
    19A
  • Esteban Olivas
    Element "Image" doesn't open the camera4
    Topic posted February 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Element "Image" doesn't open the camera
    Summary:
    Image Element doesn't allow the user to take a photo from camera application.
    Content:

    The user needs to take a picture at the end of an activity but the image element just allows to the user to choose an image from the photo roll which is not correct. I upload a capture from the configuration that I made according to the user's documentation. https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#t_create_a_file_property

    Image:
  • Vi Giout
    Unfinished activities look finished by estimated end time4
    Topic posted February 7, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Unfinished activities look finished by estimated end time
    Summary:
    Unfinished activities look finished by estimated end time
    Content:

    I have noticed that when an activity starts close to the end of a shift and the technician does not marks it as done and does not deactivates the route then the activity looks as if is finished at the estimated time of end (this could be before or after the end of the shift) but remains with status started.

    Of course the direction is for the technicians to close their activities and deactivate their route. But in case that happens, I would have thought that at least it would look as if it was delayed at to the end of the shift.

    Can someone confirm if this is standard behavior?

  • Vi Giout
    Limit which user types a user type can edit their...3
    Topic posted February 25, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Limit which user types a user type can edit their configuration?
    Summary:
    Is there a way to limit for which users types a user type can edit their configuration?
    Content:

    Is there a way to limit for which users types a user type can edit their configuration?

  • Adriana Coronel
    How can I get notifications on Facebook when I answer an...3100%
    Topic posted February 28, 2019 by Adriana Coronel, tagged Configuration 
    Title:
    How can I get notifications on Facebook when I answer an incident?
    Summary:
    I do not see notifications on Facebook when answering an incident
    Content:

    When I generate an incident from Facebook it is created correctly and I can see everything in the Agent's portal. At the time of answering, I can not see a notification on Facebook that tells me that I was answered, but I can see the answer if I am constantly monitoring the incident's history.

    Can this be done? What facebook notify me when my incident was updated / answered?

    I know that by email if a notification arrives, but my client needs this requirement.

    regards

    Version:
    18B
  • Anil Kumar
    Start Manually Link missing under Manual Routing Plan in...3
    Topic posted February 20, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Start Manually Link missing under Manual Routing Plan in OFSC
    Summary:
    Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client Applicaiton
    Content:

    Hi,

    I have configured Routing Plans (Manual & Automatic) in my Fresh OFSC Client Application. But the link "Start Manually" is missing for Manual Routing Plan. Please help me to make it visible for Manual Routing. Screenshot is attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Paul Rogers
    View calendar more than 2 weeks ahead in mobilityAnswered2
    Topic posted February 14, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    View calendar more than 2 weeks ahead in mobility
    Summary:
    When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?
    Content:

    Within the Mobility activity list view, it is possible to select the day being viewed up to 2 weeks ahead of the current day.   Is it possible to view days further ahead than this in Mobility? 

    We have a pool of technicians that are going to be working on a project where they manage their own work load, and will be booking activities to complete at a later date.  With the dispatch console it is possible to view as far into the future as you wish, but as a standard resource I can only see 2 weeks ahead in mobility, which isn't far enough.