Field Service

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  • Esteban Olivas
    Element "Image" doesn't open the camera4
    Topic posted February 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Element "Image" doesn't open the camera
    Summary:
    Image Element doesn't allow the user to take a photo from camera application.
    Content:

    The user needs to take a picture at the end of an activity but the image element just allows to the user to choose an image from the photo roll which is not correct. I upload a capture from the configuration that I made according to the user's documentation. https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#t_create_a_file_property

    Image:
  • Antero Makinen
    Filling survey only once in a while or in the beginning of...Answered2
    Topic posted February 8, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Mobility / Mobile Apps 
    Title:
    Filling survey only once in a while or in the beginning of day
    Content:

    Hey everyone!

    We have a safety survey that is filled in the beginning of every activity. It is losing its meaning and power, because technicians' are getting bored by the survey and just quickly click through the whole survey.

    Is there a way to randomize the Form to be asked only once in a while, for example every 5th activity? Or maybe even only in the beginning of the technician's day (Can I add it to "activate route" -action)? 

    Is there something the upcoming Forms & Plugins feature could help us with?

    Thanks in advance!

    Regards,

    Antero

    Version:
    18D
  • Adam
    OFSC new Custom Forms data to ICS1
    Topic last edited February 7, 2019 by AdamSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    OFSC new Custom Forms data to ICS
    Summary:
    how to send OFSC new Form data to external applications
    Content:

    We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom forms as separate entity. Previously all of our custom forms were map to Activity and we were planning to send all the data to Oracle Integration Cloud (ICS) on the Activity Complete event. With the new forms in picture, we are not sure how to push data to external application (ICS). Documentation does not cover any details and only below information is mentioned:

    Data is available to customers:

    • On the user interface.

    • In an event of Events API.

    • As a Service request, if conditions match.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#c_formlifecycle

    We are not how to send forms data to our middleware (ICS). In the OFSC adapter of ICS there is no event there for Form entity. Also, there is no way to do daily extract as well on Form entity. But as per above statement, i believe there should be away to achieve this.

    Please need experts opinion on this.

     

    Version:
    19A
  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you

  • Anil Kumar
    Custom Action Name is not visible in Screen layout9
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Action Name is not visible in Screen layout
    Summary:
    Custom Action Name is not visible in Book New Activity Screen layout
    Content:

    Hi,

    I have created an Action Name as shown in the attached screenshot and associated the Action Name as button into Book Activity Screen in the Version 18D. But after the instance upgrade to 19A, i was not able to see the custom button on Book Activity Screen and also i was not able to find the Actions Tab in Screen Layout to add it again. Please find the two screenshots (Action Screen & Book Activity Screen Layout) attached for your reference.

    Thanks,

    Anil

    Version:
    19A
    Image:
  • Paul Rogers
    View calendar more than 2 weeks ahead in mobilityAnswered2
    Topic posted February 14, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    View calendar more than 2 weeks ahead in mobility
    Summary:
    When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?
    Content:

    Within the Mobility activity list view, it is possible to select the day being viewed up to 2 weeks ahead of the current day.   Is it possible to view days further ahead than this in Mobility? 

    We have a pool of technicians that are going to be working on a project where they manage their own work load, and will be booking activities to complete at a later date.  With the dispatch console it is possible to view as far into the future as you wish, but as a standard resource I can only see 2 weeks ahead in mobility, which isn't far enough.

  • Dilip Jayachandra
    Mobility Routing1
    Topic posted February 13, 2019 by Dilip JayachandraBronze Medal: 1,250+ Points, tagged Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Mobility Routing
    Content:

    Hi Gurus,

    Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login.

    Thanks,

    Madhu

  • Waqas Amin
    Tech Location1
    Topic posted February 8, 2019 by Waqas AminRed Ribbon: 250+ Points, tagged Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Tech Location
    Summary:
    Without Smart location
    Content:

    Hi Guys,

    I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in only one case that is "when the tech starts an activity". It happens most of the times like they start an activity before reaching to the customer site.

     

     Bes regards

    Version:
    Oracle Field Service Cloud 18D Service Update 3
  • Anil Kumar
    Not able to Book Activity by Technician2
    Topic posted February 6, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to Book Activity by Technician
    Summary:
    Book Activity Error "Capacity category cannot be determined using provided activity fields"
    Content:

    Hi,

    We have a requirement that Technician should be able to Book Activity from Mobile Device. I have configured workskills, workskill conditions and time slots. also configured capacity categories. while trying to book activity, i am getting the below error message on Time Slot Screen.

    Error Message "Capacity category cannot be determined using provided activity fields"

    Screenshot attached for your reference.

    Book Activity--> Updated required fields  -->Click Next-->Time Slot Screen-->Error Message "Capacity category cannot be determined using provided activity fields"

    Thanks,

    Anil

    Version:
    18D
    Image:
    Document:
  • Anil Kumar
    Missing Action Links in the latest release 19AAnswered7
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Missing Action Links in the latest release 19A
    Summary:
    Not able to find Action Links in the latest Release 19A
    Content:

    Hello,

    In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can create new forms/screens and manage plugins. But i was not able to find the Action Links. In previous version 18D we used to create Actions Links and associate Plugins to these links in Action Management Section. Screenshots of both the versions mentioned above are attached for your reference. Please help me.

    Thanks,

    Anil

     

    Version:
    19A
    Image:
    Document: