Field Service

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  • Waqas Amin
    Reports1
    Topic posted February 17, 2019 by Waqas AminRed Ribbon: 250+ Points, tagged Configuration, Dashboard / Reporting, Dispatch Functionally 
    Title:
    Reports
    Summary:
    Restrict to two decimal places
    Content:

    Hi guys,

    How can I restrict Field Service report values to two decimal places? PFA

    Image:
  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you

  • Waqas Amin
    Tech Location1
    Topic posted February 8, 2019 by Waqas AminRed Ribbon: 250+ Points, tagged Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Tech Location
    Summary:
    Without Smart location
    Content:

    Hi Guys,

    I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in only one case that is "when the tech starts an activity". It happens most of the times like they start an activity before reaching to the customer site.

     

     Bes regards

    Version:
    Oracle Field Service Cloud 18D Service Update 3
  • Antero Makinen
    Change Activities in GroupsAnswered2
    Topic posted February 7, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Change Activities in Groups
    Summary:
    Updating fields with mass change works stupidly
    Content:

    Hey, 

    We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/en/cloud/saas/field-service/18d/facmu/working-with-activities.html#t_changeActivitiesInGroups).

    We have multiple fields in the Change Activities in Groups feature, but most of the time we only want to change one or two of them instead of all the fields. Now it clears the fields that have no information inserted in the "Change window", please see the attached image for more clarification.

    I made a quick fix for this by removing all the other fields but the one that is most used.

    I just want to ask, is this working as intended that it clears the fields, or is there a bug? Let me know how you guys use this feature.

     

    Version:
    18D
    Image:
  • Vi Giout
    Unfinished activities look finished by estimated end time4
    Topic posted February 7, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Unfinished activities look finished by estimated end time
    Summary:
    Unfinished activities look finished by estimated end time
    Content:

    I have noticed that when an activity starts close to the end of a shift and the technician does not marks it as done and does not deactivates the route then the activity looks as if is finished at the estimated time of end (this could be before or after the end of the shift) but remains with status started.

    Of course the direction is for the technicians to close their activities and deactivate their route. But in case that happens, I would have thought that at least it would look as if it was delayed at to the end of the shift.

    Can someone confirm if this is standard behavior?