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  • Adriana Coronel
    How can I get notifications on Facebook when I answer an...3100%
    Topic posted February 28, 2019 by Adriana Coronel, tagged Configuration 
    Title:
    How can I get notifications on Facebook when I answer an incident?
    Summary:
    I do not see notifications on Facebook when answering an incident
    Content:

    When I generate an incident from Facebook it is created correctly and I can see everything in the Agent's portal. At the time of answering, I can not see a notification on Facebook that tells me that I was answered, but I can see the answer if I am constantly monitoring the incident's history.

    Can this be done? What facebook notify me when my incident was updated / answered?

    I know that by email if a notification arrives, but my client needs this requirement.

    regards

    Version:
    18B
  • Vi Giout
    Limit which user types a user type can edit their...3
    Topic posted February 25, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Limit which user types a user type can edit their configuration?
    Summary:
    Is there a way to limit for which users types a user type can edit their configuration?
    Content:

    Is there a way to limit for which users types a user type can edit their configuration?

  • Anil Kumar
    Start Manually Link missing under Manual Routing Plan in...3
    Topic posted February 20, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Start Manually Link missing under Manual Routing Plan in OFSC
    Summary:
    Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client Applicaiton
    Content:

    Hi,

    I have configured Routing Plans (Manual & Automatic) in my Fresh OFSC Client Application. But the link "Start Manually" is missing for Manual Routing Plan. Please help me to make it visible for Manual Routing. Screenshot is attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Waqas Amin
    Reports1
    Topic posted February 17, 2019 by Waqas AminRed Ribbon: 250+ Points, tagged Configuration, Dashboard / Reporting, Dispatch Functionally 
    Title:
    Reports
    Summary:
    Restrict to two decimal places
    Content:

    Hi guys,

    How can I restrict Field Service report values to two decimal places? PFA

    Image:
  • Adam
    Integrating OFSC with ICS1
    Topic posted February 13, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration 
    Title:
    Integrating OFSC with ICS
    Summary:
    how to trigger activityUpdated and formSubmitted events
    Content:

    We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter are working fine. 

    We also need to trigger integrations flow in ICS based on certain activity field update and new custom form submit event. We subscribed to these events and here is the current state of the events:

    {
        "totalResults": 5,
        "items": [
            {
                "subscriptionId": "68812128a01ca848fe07ecd1811b47af86b3ebdb",
                "applicationId": "8a3ec2b3641593a3925e6490bc284dae68f09936",
                "createdTime": "2019-02-11 07:43:59",
                "expirationTime": "2019-02-15 09:29:49",
                "subscriptionConfig": [
                    {
                        "events": [
                            "activityCreated"
                        ]
                    }
                ],
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions/68812128a01ca848fe07ecd1811b47af86b3ebdb"
                    }
                ]
            },
            {
                "subscriptionId": "6d66d554713cd1edcfdd18de55b476fd776b88e6",
                "applicationId": "8a3ec2b3641593a3925e6490bc284dae68f09936",
                "createdTime": "2019-02-11 04:41:58",
                "expirationTime": "2019-02-15 09:29:39",
                "subscriptionConfig": [
                    {
                        "events": [
                            "activityUpdated"
                        ]
                    }
                ],
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions/6d66d554713cd1edcfdd18de55b476fd776b88e6"
                    }
                ]
            },
            {
                "subscriptionId": "7cba91e61aae015d69d86dd91a006cc090372a87",
                "applicationId": "8a3ec2b3641593a3925e6490bc284dae68f09936",
                "createdTime": "2019-02-11 17:08:24",
                "expirationTime": "2019-02-14 09:03:49",
                "subscriptionConfig": [
                    {
                        "events": [
                            "formSubmitted"
                        ]
                    }
                ],
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions/7cba91e61aae015d69d86dd91a006cc090372a87"
                    }
                ]
            },
            {
                "subscriptionId": "948470d2a76f8c6161cc0065e990a7d336251ecf",
                "applicationId": "8a3ec2b3641593a3925e6490bc284dae68f09936",
                "createdTime": "2019-02-12 12:00:47",
                "expirationTime": "2019-02-15 10:21:43",
                "subscriptionConfig": [
                    {
                        "events": [
                            "activityCompleted"
                        ]
                    }
                ],
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions/948470d2a76f8c6161cc0065e990a7d336251ecf"
                    }
                ]
            },
            {
                "subscriptionId": "c6f384244d67509c52da700c22245bcddf4e3d31",
                "applicationId": "8a3ec2b3641593a3925e6490bc284dae68f09936",
                "createdTime": "2019-01-09 10:46:23",
                "expirationTime": "2019-02-15 10:16:47",
                "events": [
                    "activityCompleted",
                    "activityCreated"
                ],
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions/c6f384244d67509c52da700c22245bcddf4e3d31"
                    }
                ]
            }
        ],
        "links": [
            {
                "rel": "canonical",
                "href": "https://api.etadirect.com/rest/ofscCore/v1/events/subscriptions"
            }
        ]
    }

    Following request is used to create formSubmitted event:

    {
        "subscriptionConfig":[
            {
                "events" : ["formSubmitted"],
     
                "formIdentifier" : [
                    "formLabel"
                ],
    "pushTo": 
    {
    "url": "https://oicsdev-badgerdaylighting.integration.ocp.oraclecloud.com/ic/api/integration/v1/flows/rest/RECEIVEOFSCEVENTREST/1.0/"
    }
            }
        ]
    }
     
    For update activity following is the payload:

    {
        "subscriptionConfig":[
            {
                "events" : ["activityUpdated"],

                "monitorChanges" : [
                    "Dispatcher_Comments"
                ],
                "fields" : [
                    "Dispatcher_Comments"
                ]
            }
        ]
    }

    But only activityCreated and activityCompleted events are being triggered. 

    On the ICS side we are using REST trigger and invoke connector.

    Thanks

    Version:
    19A
  • Adam
    team info saving to custom property and sending to ICS
    Topic posted February 8, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    team info saving to custom property and sending to ICS
    Summary:
    team info manipulation
    Content:

    We can get the team info by following way on an event:

     <team>
       <BLOCK type="team-members">
        <team-member
         resource_external_id ="{resource_external_id}"
         resource_name = "{resource_name}"
         teamwork_start = "{activity_start_time:+{activity_start_time}}{activity_start_time:-{activity_service_window_start}}"
         teamwork_end  = "{activity_end_time:+{activity_end_time}}{activity_end_time:-{activity_service_window_end}}"
         teamwork_activity_number = "{activity_number}"
         teamwork_activity_worktype = "{activity_worktype}"
         teamwork_activity_duration = "{activity_duration}"
         teamwork_activity_time_slot = "{activity_time_slot}"
        />
       </BLOCK>
      </team>
    
    • Can we send this info to ICS?
    • from above block can we get any other custom/OOTB property of the team resource like first name ?
    • Can we set any one of the block tag in a property for example activity_number to a custom field?

    The requirement is to get team resource info and to get truck unit # in a custom property. Later this info will be used in a hosted plugin. Also we need to send this info to external system to mention which resources are working on the job.

    I am not sure how to achieve above.

    Version:
    19A
  • Esteban Olivas
    Element "Image" doesn't open the camera4
    Topic posted February 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Element "Image" doesn't open the camera
    Summary:
    Image Element doesn't allow the user to take a photo from camera application.
    Content:

    The user needs to take a picture at the end of an activity but the image element just allows to the user to choose an image from the photo roll which is not correct. I upload a capture from the configuration that I made according to the user's documentation. https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#t_create_a_file_property

    Image:
  • Anil Kumar
    Custom Action Name is not visible in Screen layout9
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Action Name is not visible in Screen layout
    Summary:
    Custom Action Name is not visible in Book New Activity Screen layout
    Content:

    Hi,

    I have created an Action Name as shown in the attached screenshot and associated the Action Name as button into Book Activity Screen in the Version 18D. But after the instance upgrade to 19A, i was not able to see the custom button on Book Activity Screen and also i was not able to find the Actions Tab in Screen Layout to add it again. Please find the two screenshots (Action Screen & Book Activity Screen Layout) attached for your reference.

    Thanks,

    Anil

    Version:
    19A
    Image:
  • Anil Kumar
    Missing Action Links in the latest release 19AAnswered7
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Missing Action Links in the latest release 19A
    Summary:
    Not able to find Action Links in the latest Release 19A
    Content:

    Hello,

    In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can create new forms/screens and manage plugins. But i was not able to find the Action Links. In previous version 18D we used to create Actions Links and associate Plugins to these links in Action Management Section. Screenshots of both the versions mentioned above are attached for your reference. Please help me.

    Thanks,

    Anil

     

    Version:
    19A
    Image:
    Document:
  • Antero Makinen
    Change Activities in GroupsAnswered2
    Topic posted February 7, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Change Activities in Groups
    Summary:
    Updating fields with mass change works stupidly
    Content:

    Hey, 

    We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/en/cloud/saas/field-service/18d/facmu/working-with-activities.html#t_changeActivitiesInGroups).

    We have multiple fields in the Change Activities in Groups feature, but most of the time we only want to change one or two of them instead of all the fields. Now it clears the fields that have no information inserted in the "Change window", please see the attached image for more clarification.

    I made a quick fix for this by removing all the other fields but the one that is most used.

    I just want to ask, is this working as intended that it clears the fields, or is there a bug? Let me know how you guys use this feature.

     

    Version:
    18D
    Image: