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  • Anil Kumar
    Custom Action Name is not visible in Screen layout9
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Action Name is not visible in Screen layout
    Summary:
    Custom Action Name is not visible in Book New Activity Screen layout
    Content:

    Hi,

    I have created an Action Name as shown in the attached screenshot and associated the Action Name as button into Book Activity Screen in the Version 18D. But after the instance upgrade to 19A, i was not able to see the custom button on Book Activity Screen and also i was not able to find the Actions Tab in Screen Layout to add it again. Please find the two screenshots (Action Screen & Book Activity Screen Layout) attached for your reference.

    Thanks,

    Anil

    Version:
    19A
    Image:
  • Anil Kumar
    Missing Action Links in the latest release 19AAnswered7
    Topic posted February 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Missing Action Links in the latest release 19A
    Summary:
    Not able to find Action Links in the latest Release 19A
    Content:

    Hello,

    In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can create new forms/screens and manage plugins. But i was not able to find the Action Links. In previous version 18D we used to create Actions Links and associate Plugins to these links in Action Management Section. Screenshots of both the versions mentioned above are attached for your reference. Please help me.

    Thanks,

    Anil

     

    Version:
    19A
    Image:
    Document:
  • Vi Giout
    Set modified field with current datetimeAnswered7
    Topic posted February 4, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Set modified field with current datetime
    Summary:
    Set modified field with current datetime
    Content:

    We are changing with internal messages some values of our Activities based on different events (activity started, suspended, passed the ETA, not done etc) and we would like to update each time the field modified to contain the date and time of the change. 

    We havent found the way to do exactly that. We have thought of using predefined fields such as start time but this only shows time and not the date.

  • Esteban Olivas
    Element "Image" doesn't open the camera4
    Topic posted February 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Element "Image" doesn't open the camera
    Summary:
    Image Element doesn't allow the user to take a photo from camera application.
    Content:

    The user needs to take a picture at the end of an activity but the image element just allows to the user to choose an image from the photo roll which is not correct. I upload a capture from the configuration that I made according to the user's documentation. https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#t_create_a_file_property

    Image:
  • Vi Giout
    Unfinished activities look finished by estimated end time4
    Topic posted February 7, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Unfinished activities look finished by estimated end time
    Summary:
    Unfinished activities look finished by estimated end time
    Content:

    I have noticed that when an activity starts close to the end of a shift and the technician does not marks it as done and does not deactivates the route then the activity looks as if is finished at the estimated time of end (this could be before or after the end of the shift) but remains with status started.

    Of course the direction is for the technicians to close their activities and deactivate their route. But in case that happens, I would have thought that at least it would look as if it was delayed at to the end of the shift.

    Can someone confirm if this is standard behavior?

  • Vi Giout
    Limit which user types a user type can edit their...3
    Topic posted February 25, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Limit which user types a user type can edit their configuration?
    Summary:
    Is there a way to limit for which users types a user type can edit their configuration?
    Content:

    Is there a way to limit for which users types a user type can edit their configuration?

  • Adriana Coronel
    How can I get notifications on Facebook when I answer an...3100%
    Topic posted February 28, 2019 by Adriana Coronel, tagged Configuration 
    Title:
    How can I get notifications on Facebook when I answer an incident?
    Summary:
    I do not see notifications on Facebook when answering an incident
    Content:

    When I generate an incident from Facebook it is created correctly and I can see everything in the Agent's portal. At the time of answering, I can not see a notification on Facebook that tells me that I was answered, but I can see the answer if I am constantly monitoring the incident's history.

    Can this be done? What facebook notify me when my incident was updated / answered?

    I know that by email if a notification arrives, but my client needs this requirement.

    regards

    Version:
    18B
  • Anil Kumar
    Start Manually Link missing under Manual Routing Plan in...3
    Topic posted February 20, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Start Manually Link missing under Manual Routing Plan in OFSC
    Summary:
    Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client Applicaiton
    Content:

    Hi,

    I have configured Routing Plans (Manual & Automatic) in my Fresh OFSC Client Application. But the link "Start Manually" is missing for Manual Routing Plan. Please help me to make it visible for Manual Routing. Screenshot is attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Antero Makinen
    Change Activities in GroupsAnswered2
    Topic posted February 7, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Change Activities in Groups
    Summary:
    Updating fields with mass change works stupidly
    Content:

    Hey, 

    We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/en/cloud/saas/field-service/18d/facmu/working-with-activities.html#t_changeActivitiesInGroups).

    We have multiple fields in the Change Activities in Groups feature, but most of the time we only want to change one or two of them instead of all the fields. Now it clears the fields that have no information inserted in the "Change window", please see the attached image for more clarification.

    I made a quick fix for this by removing all the other fields but the one that is most used.

    I just want to ask, is this working as intended that it clears the fields, or is there a bug? Let me know how you guys use this feature.

     

    Version:
    18D
    Image:
  • Anil Kumar
    Not able to Book Activity by Technician2
    Topic posted February 6, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to Book Activity by Technician
    Summary:
    Book Activity Error "Capacity category cannot be determined using provided activity fields"
    Content:

    Hi,

    We have a requirement that Technician should be able to Book Activity from Mobile Device. I have configured workskills, workskill conditions and time slots. also configured capacity categories. while trying to book activity, i am getting the below error message on Time Slot Screen.

    Error Message "Capacity category cannot be determined using provided activity fields"

    Screenshot attached for your reference.

    Book Activity--> Updated required fields  -->Click Next-->Time Slot Screen-->Error Message "Capacity category cannot be determined using provided activity fields"

    Thanks,

    Anil

    Version:
    18D
    Image:
    Document: