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  • Chris Phillips
    Considering Travel times using Capacity5
    Topic posted February 28, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Capacity / Quota 
    Considering Travel times using Capacity
    How to consider the location of activities already booked using capacity

    Hi all,

    For those community members using the Capacity module in OFSC, im wondering if you can assist...

    My organisation is currently exploring the use of Capacity in order to book customer facing appointments. We have opted for Availability based booking which will return to our external booking system availability based on Quota and Capacity.

    Based on my understanding of availability based capacity, i know that it will consider what resource's time has already been consumed by previously booked activities, which are either routed or remain in the parent bucket.

    But in order to try and minimise operational costs through travel, I was hoping that there is a way that we can return "preferential" options to our booking system based on where previous activities have been booked.


    So for illustration... 

    On Monday we have 3 activities booked for Location A

    On Tuesday we have 3 activities booked for Location B


    A new customer requires an appointment at Location A. 

    Based on Quota and resource capacity, we are still able to offer either Monday or Tuesday to the customer. From my experience so far, both days will be returned to our booking system with no indication to say it would actually be more preferable to book the activity for Monday as our resource will already be in Location A on that day.


    Ultimately, we can attend to the customer on either day, but from an efficiency perspective, it makes more sense for us to suggest Monday to the customer.


    I hope that illustration makes sense. 


    My question would be, are there any experienced users in the community who have tackled this challenge when using capacity? If so, can you share potential options?

    Looking forward to a response on this one.




  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Monitoring Tool Compatible with OFSC
    How can we integrate Monitoring Tool which are Compatible with OFSC

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.


    Thank you