Field Service

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  • Adam
    Oracle Field Service Cloud Sample Plugin Working Code2100%
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Oracle Field Service Cloud Sample Plugin Working Code
    Summary:
    Oracle Field Service Cloud Sample Plugin Working Code
    Content:

    Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle documentation and after few fixes and tweaks i made it work and tested it. I am sharing it here in case someone can get benefit from it.

    Thanks

    Version:
    18D
    Document:
  • Adam
    Adding emoticons in the mobility Screen1
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Adding emoticons in the mobility Screen
    Summary:
    Can we add clickable emoticons on mobility screen
    Content:

    One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the technician will present a form in which all the work items will be mentioned and customer will tap on one of the emoji to give a quick rating about the job and then sign. Is there a way we can do this without going for plugin?

    Version:
    18D
  • Vi Giout
    Supporting Activity tasks4
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Supporting Activity tasks
    Summary:
    Visibility and edit option of sub-tasks in activity (dispatcher and technician)
    Content:

    We are integrating with Siebel from where we are getting tickets (OFSC Activities = Siebel SR). These tickets in Siebel also contain tasks (Siebel Activities) which describe what has already been done and what other tasks should the technician perform. These are not always mandatory, the technician might leave some unfinished. The technician should also be give feedback with an update of the status for each one of these tasks and perhaps enter some comments.

    We have considered to use linked activities for this but we it wouldnt be very practical. The task list can be very long up to some hundreds so apart from the work needed to perform would also be very bad in term of visibility for the dispatcher. The technician would have to start and complete (or at least mark as done) every single sub-activity which would represent a sub-task of a main activity. This also could only be done before starting the main activity or after completing it, since we cannot mark done an activity while a different one is still in progress. And this raises a lot of problems apart from the SLA tracking.

    What we are currently trying to achieve is to use the SR OFSC entity for this purpose. So we would like -first of all- the technician to view and edit the tasks list inside the activity. Ideally we would like for the dispatcher to be able to view (and perhaps edit under conditions) these subtasks also inside the activity. 

    We have managed to show an SR list for the technician inside the activity from mobility using grid_request but everything is read-only. So no option for input of status and comments.

    For the dispatcher there is ony the Resource Inventory List available, not for the Activity. We have tried to create a custom action from action management to include the grid_request to the management interface but this seems that is only supported for mobility and indeed I cannot see this action button from inside the activity.

    Does anyone have an other ideas on how to achieve this requirement? I guess that there has to be other implementation where sub-tasks had to be configured.

  • Vi Giout
    Use the exchange message notification3
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Use the exchange message notification
    Summary:
    Add custom fields to the two inventory blocks
    Content:

    We would like to use the exchange functionality between inventories. The case would be for a technician to replace a mulfunctioned client inventory item with one of his own inventory pool. 
    Since we are integrating with Oracle Supply Chain Management, we would like to raise notifications to inform the Oracle Integration Cloud Service of the transaction. 

    Can we add custom fields to the two inventory blocks. How do I refer to them respectively? The documentation only mentions about id and serial number and we havent managed to make it work with anything else, even with vanilla properties such as inventory type

    Code Snippet: