Field Service

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  • Bill Thompson
    Is it possible to allow managers to start activities?1
    Topic posted January 30, 2019 by Bill ThompsonGreen Ribbon: 100+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Is it possible to allow managers to start activities?
    Summary:
    Allow managers to start activities
    Content:

    We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resource type of "Network Field Engineer" and are a Bucket. The managers above them are a bucket also and have no resource type associated with them.

    We want to introduce a new activity that the managers will have to complete in addition to the Techs. For the Techs, the existing logic works correctly. What I am asking the community is, is there a way to allow a manager to complete an activity, i.e. allow them to Start an activity in their bucket? They don't have a route to start like the Techs do. I just want the ability for them to click on the activity and be able to show them the Start button, so that they can start and then complete the activity. Is this possible? I have tried all sorts of configuration changes for the user types and various screen changes but I can't seem to get it to work. Any help is appreciated, thanks!

    Bill

    Version:
    18D
  • Vi Giout
    Raise a notification when a field is updated2
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Raise a notification when a field is updated
    Summary:
    Raise a notification when a field is updated
    Content:

    We have 2 cases when we would like to raise notifications when a field is updated 

    1. When a user updates a field from the UI. Then the integration should be sent a message from us to update the same field to a different system

    2. When we are receiving a inbound call to update an activity, we would check the values and case of some value we would like to update a different field of the activity.

    Is that possible? We havent found an activity updated trigger on message scenarios.

  • Vi Giout
    Combobox values visibility restricting current valueAnswered3
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Combobox values visibility restricting current value
    Summary:
    Combobox values visibility restricting current value
    Content:

    We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1. We want make mandatory on a form for users to update this field choosing one of the values V2 and V3. So we edited the value visibility of the field to only include V2 and V3. But when we open the form we can see the current value as well as V2 and V3 and users are able to submit the form having selected V1. 

  • Vi Giout
    Map field based on hierarchyAnswered2
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Map field based on hierarchy
    Summary:
    Map field based on hierarchy
    Content:

    We have a field F1 which can contain some thousand different values. These values are constraint based on the combination of some other fields F2, F3 and F4. At the end this diminishes the options for the field to 5-10. We need to have this field constraint for the user and of course not force them to navigate though the thousands of values available. The only option that we now have available is to implement this though field Visibility. But that would mean that for every occurrence of the field we need to manually enter every single one of these conditions for every one of these thousand values. Is there any other way to implement this?

  • Jeffry Husman
    Does OFSC support the Web Application Security?Answered4
    Topic posted January 30, 2019 by Jeffry HusmanRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally 
    Title:
    Does OFSC support the Web Application Security?
    Summary:
    Does OFSC support the Web Application Security?
    Content:

    Hi OFSC gurus,

    I was wondering if any of you could provide me with some assistance/familiarity with the Web Application Security? I currently working on implementing the integration between OFSC and external systems involving more than one external systems. One of the questions from their Security guy is whether OFSC has the ability of Runtime Application Self-Protection (RASP) in place?

    Thanks, guys.

     

     

    Version:
    18D
  • Anil Kumar
    Not able to send Data from Plugin Iframe to Field Service...4
    Topic posted January 29, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen
    Summary:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) Field
    Content:

    Hi,

    We have a requirement to make the Name Filed searchable in Book Activity Screen (Mobility), so that Technician can search customer name instead of Typing. To achieve this functionality, we built a Plugin which opens an iframe. After selecting the value in iframe, it should stamp the selected value in the Name (cname) Field of Book Activity Screen.

    But after selecting the value and submitting. the value is not getting stamped in the Name Field of Book Activity Screen and also not navigating back to the Book Activity Screen. Please help. The files created for Plugin development are attached.

    Thanks,

    Anil

    Version:
    18D
    Document:
    Select.zip (14KB)
  • Vi Giout
    Disable the delete Activity option from the cancel activity...Answered1
    Topic posted January 29, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Disable the delete Activity option from the cancel activity form
    Summary:
    Disable the delete Activity option from the cancel activity form
    Content:

    We would like to restrict dispatchers from deleting canceled activities so disable the delete Activity option from the cancel activity form. This seems to be hardcoded though and we havent found this on the screen configuration. Could there be a way to configure this? We havent found something on the documentation about this.

    Image:
  • Vi Giout
    Filter the records shown in a screen1
    Topic posted January 29, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Filter the records shown in a screen
    Summary:
    Filter the records shown in a screen
    Content:

    We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view the ones with a certain flag checked. We cant seem to find this from the documentation and we are wondering that this might not be supported. Would there be a way to implement this?

  • Madhumitha Thinakaran
    Geo Location for Bucket resource type5
    Topic posted January 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Geo Location for Bucket resource type
    Content:

    Hi Gurus,

    Can anyone give a solution for the below scenario.

    Hierachy of the project is like

    Manager

       -> Supervisor

             ->List of technicians

    The Requirement is supervisor will travel in the field to look into technicians work. And also route the activity which the manager assigns to him.

    But while creating a resource type only the bucket has feature to route the activity. So to track the geo location of a supervisor I have to create a field resource later what provision I given in user type routing cannot be done.

    Thanks,

    Madhu

  • Noorshabah Ramjanee
    Can the duration be changed manually for each activity?3
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Can the duration be changed manually for each activity?
    Summary:
    Changing the duration of an activity
    Content:

    Hello,

    I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change the duration to the number of hours I will require to perform the activity. I want to be able to manually change the start time and end time as well. 

    I tried changing the duration but without any success.

    Can this be achieved in OFSC?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D