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  • Adam
    Work Zones for Different Countries1
    Topic posted January 3, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Work Zones for Different Countries
    Summary:
    How to Map work zones to Countries
    Content:

    Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcodes as key. Please can some expert explain how OFSC resolves these zipcodes for Canada and US as i did not tag the workzones with the country.

    Also, i can add multiple timezone in Display screen. How these timezone will be used for each work zone?

    Version:
    18D
  • Prashant Singh Bhadauria
    Update a custom property via set_property Message scenario8
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Update a custom property via set_property Message scenario
    Summary:
    Updating the custom property which the change in Status of the Property
    Content:

    Hello Experts,

    I am currently trying to update the set_property and are currently facing error as the wrong configuration.

    Can someone share the correct format to update the system property and customer property via Message scenario?

    We are currently following the below steps for updation:

    1. Adding the Trigger: Not Done as per our current scenario.

    2. In Setting adding the Delivery Channel as Set Property.

    3. Adding the updated value of the property in the Patterns.

    For example: 

    Message Body :

    appt_number=12432

     

    Do let us know what should is the property methodology of updating the property via Message Scenario

  • Prashant Singh Bhadauria
    Changing field value based on a selected value4
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Configuration 
    Title:
    Changing field value based on a selected value
    Summary:
    The Value of the Custom Property should change based on the status of the Activity
    Content:

    Hello Experts,

    We are currently working on a usecase which pertains to the changing the value of the custom property based on the status of the Activity.

    For Example:

    We have a custom property called Field_Records that holds enumeration value: Task created/Assigned, Task in progress and Assigned task not completed.

    If the status of the activity is Pending: Field_Record should display "Task created/Assigned"

    If the status of the activity is Started: Field_Record should display "Task in Progress"

    If the status of the activity is Not Done: Field_Record should display "task not completed"

    Do let us know if there is a possible way of achieving that. A workaround to the above scenario would also be helpful.

    Thanks & Regards,

    Prashant Singh Bhadauria