Field Service

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  • Noorshabah Ramjanee
    Can the duration be changed manually for each activity?3
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Can the duration be changed manually for each activity?
    Summary:
    Changing the duration of an activity
    Content:

    Hello,

    I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change the duration to the number of hours I will require to perform the activity. I want to be able to manually change the start time and end time as well. 

    I tried changing the duration but without any success.

    Can this be achieved in OFSC?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D
  • Prashant Singh Bhadauria
    Sending Message to the Operator Prior to the Visit6
    Topic posted January 28, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Sending Message to the Operator Prior to the Visit
    Summary:
    Sending Message to the Operator Prior to the Visit
    Content:

    Hello Experts,

    We are currently working on Scenario in which we need to send a message to the operator(Field Agent) under the following conditions :

    1. Notify the operator for possible tomorrow’s job at 2:00 PM

    2. Send another SMS notification to confirm the job at 7:00 PM.

    Do let us know what could be the possible way to achieve this functionality.

    Thanks & Regards,

    Prashant Singh Bhadauria

     

     

  • Haroldo Nozaki
    Get OFSC capacity considering activities already assigned to...3
    Topic posted January 24, 2019 by Haroldo NozakiRed Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Get OFSC capacity considering activities already assigned to resources.
    Summary:
    Considering allocated activities
    Content:

    We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resources. When consulting the capacity it returns fullfilled avaliable capacity even when resources has scheduled activities, 
     

  • Anil Kumar
    Why Numeric 1 is showing against Inventory Part ItemAnswered7
    Topic posted January 24, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Mobility / Mobile Apps 
    Title:
    Why Numeric 1 is showing against Inventory Part Item
    Summary:
    Why Numeric 1 is showing against Inventory Part Item in mobile applicaiton
    Content:

    Hi,

    I would like to know Why Numeric 1 is showing against Inventory Part Item in Mobile application. Please see the screenshot attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Anil Kumar
    How to Reopen a Completed ActivityAnswered2
    Topic posted January 24, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    How to Reopen a Completed Activity
    Summary:
    How to Reopen a Completed Activity
    Content:

    Hi,

    The Activity is completed yesterday by technician. As a supervisor i want to reopen the Activity today. But i was not able to see the Reopen button on Activity page. is there any configuration settings to be updated or any workaround; Please help. Please see the screenshot attached for your reference.

    Thanks,

    Anil

    Version:
    18C
    Image:
  • Nidhyasree S
    Capture Activity Warning Message2
    Topic posted January 24, 2019 by Nidhyasree SRed Ribbon: 250+ Points 
    Title:
    Capture Activity Warning Message
    Summary:
    Store Activity Warning Message
    Content:

    Hi,

    I want to store the Activity Warning messages from the pop up window during activity assignment/movement. Eg: Hard Work Skill Mismatch.

    Is there any possibility? Appreciate your suggestions.

     

    Thanks,

    Nidhya

    Version:
    18D
  • Prashant Singh Bhadauria
    Adding Picture/Image2
    Topic posted January 24, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Adding Picture/Image
    Summary:
    Adding Image in Resource Info/ Activity Creation
    Content:

    Hello Experts,

    We want to update the truck image in Resource info . The image should be visible in the Resource Information.

    Kindly request you to help in figuring out a possible way of achieving that.

     

    Thanks & Regards,

    Prashant Singh Bhadauria

  • Adam
    Team Info
    Topic posted January 23, 2019 by AdamSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    Team Info
    Summary:
    getting team info in hosted plugin
    Content:

    Is it possible to get team info in the hosted plugin?

     

    Thanks

    Version:
    18D
  • Adam
    Creating PDF from mobility form2
    Topic posted January 23, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Creating PDF from mobility form
    Summary:
    We need to generate pdf file for a particular mobility form and send it to customer email
    Content:

    Our business is like we create a job in CRM and that job came across to field service cloud. It gets scheduled to a technician and that technician goes to the job site, performs the job and then at the end of the job he present a receipt to the customer that what services/work he has performed and what is the cost. We have configured fields in the Activity entity to display this customer approval form in the mobility. Currently one of the requirement is to convert that form into pdf and send a copy to the customer on his email. There is no documentation about this. Please need guidance how to achieve this requirement.

    Version:
    18D
  • Adam
    Editing Column names for Required Inventory1
    Topic posted January 22, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Editing Column names for Required Inventory
    Summary:
    Can we edit column names for Required Inventory
    Content:

    Is it possible to edit required inventory column names? We want names to match our client business requirements. Also, can we remove certain columns from the table?

     

    Version:
    18D
    Image: