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  • Anil Kumar
    Why Numeric 1 is showing against Inventory Part ItemAnswered7
    Topic posted January 24, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Mobility / Mobile Apps 
    Title:
    Why Numeric 1 is showing against Inventory Part Item
    Summary:
    Why Numeric 1 is showing against Inventory Part Item in mobile applicaiton
    Content:

    Hi,

    I would like to know Why Numeric 1 is showing against Inventory Part Item in Mobile application. Please see the screenshot attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Madhumitha Thinakaran
    Geo Location for Bucket resource type5
    Topic posted January 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Geo Location for Bucket resource type
    Content:

    Hi Gurus,

    Can anyone give a solution for the below scenario.

    Hierachy of the project is like

    Manager

       -> Supervisor

             ->List of technicians

    The Requirement is supervisor will travel in the field to look into technicians work. And also route the activity which the manager assigns to him.

    But while creating a resource type only the bucket has feature to route the activity. So to track the geo location of a supervisor I have to create a field resource later what provision I given in user type routing cannot be done.

    Thanks,

    Madhu

  • Vi Giout
    Supporting Activity tasks4
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Supporting Activity tasks
    Summary:
    Visibility and edit option of sub-tasks in activity (dispatcher and technician)
    Content:

    We are integrating with Siebel from where we are getting tickets (OFSC Activities = Siebel SR). These tickets in Siebel also contain tasks (Siebel Activities) which describe what has already been done and what other tasks should the technician perform. These are not always mandatory, the technician might leave some unfinished. The technician should also be give feedback with an update of the status for each one of these tasks and perhaps enter some comments.

    We have considered to use linked activities for this but we it wouldnt be very practical. The task list can be very long up to some hundreds so apart from the work needed to perform would also be very bad in term of visibility for the dispatcher. The technician would have to start and complete (or at least mark as done) every single sub-activity which would represent a sub-task of a main activity. This also could only be done before starting the main activity or after completing it, since we cannot mark done an activity while a different one is still in progress. And this raises a lot of problems apart from the SLA tracking.

    What we are currently trying to achieve is to use the SR OFSC entity for this purpose. So we would like -first of all- the technician to view and edit the tasks list inside the activity. Ideally we would like for the dispatcher to be able to view (and perhaps edit under conditions) these subtasks also inside the activity. 

    We have managed to show an SR list for the technician inside the activity from mobility using grid_request but everything is read-only. So no option for input of status and comments.

    For the dispatcher there is ony the Resource Inventory List available, not for the Activity. We have tried to create a custom action from action management to include the grid_request to the management interface but this seems that is only supported for mobility and indeed I cannot see this action button from inside the activity.

    Does anyone have an other ideas on how to achieve this requirement? I guess that there has to be other implementation where sub-tasks had to be configured.

  • Anil Kumar
    Not able to send Data from Plugin Iframe to Field Service...4
    Topic posted January 29, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen
    Summary:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) Field
    Content:

    Hi,

    We have a requirement to make the Name Filed searchable in Book Activity Screen (Mobility), so that Technician can search customer name instead of Typing. To achieve this functionality, we built a Plugin which opens an iframe. After selecting the value in iframe, it should stamp the selected value in the Name (cname) Field of Book Activity Screen.

    But after selecting the value and submitting. the value is not getting stamped in the Name Field of Book Activity Screen and also not navigating back to the Book Activity Screen. Please help. The files created for Plugin development are attached.

    Thanks,

    Anil

    Version:
    18D
    Document:
    Select.zip (14KB)
  • Adam
    PAS: Steps to send and receive feedback3100%
    Topic posted January 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    PAS: Steps to send and receive feedback
    Summary:
    Steps to send survey to customer and record feedback
    Content:

    I created a survey with a sample question. I need to send this survey to customer via email once the activity is finished. I read online that OFSC cannot send html formatted survey to customer instead it can only send xml based message to middleware. In the message scenario i am not sure how to trigger the survey and also the layout of the message. I am also not sure how the response/feedback will be recorded back to OFSC. 

    Plus, is it possible to use a custom plugin to send and receive customer feedback for the survey?

    Thanks

    Version:
    18D
  • Madhumitha Thinakaran
    Location visibility3
    Topic posted January 10, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Location visibility
    Content:

    Hi Gurus,

    Kindly let me know how to acheive this scenario.

    CEO of the company should be able to see the technician's location where they work as well as the manager where he is working. Now we are able to see the Technician location!

    I have given Supervisor priveledges to the manager, where the manager can see only his allocated bucket. But his location cannot be seen by CEO.

    How do we make Manager's current  location visible to the CEO.

    Thanks,

    Madhu

  • Adam
    Creating PDF from mobility form2
    Topic posted January 23, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Creating PDF from mobility form
    Summary:
    We need to generate pdf file for a particular mobility form and send it to customer email
    Content:

    Our business is like we create a job in CRM and that job came across to field service cloud. It gets scheduled to a technician and that technician goes to the job site, performs the job and then at the end of the job he present a receipt to the customer that what services/work he has performed and what is the cost. We have configured fields in the Activity entity to display this customer approval form in the mobility. Currently one of the requirement is to convert that form into pdf and send a copy to the customer on his email. There is no documentation about this. Please need guidance how to achieve this requirement.

    Version:
    18D
  • Adam
    Oracle Field Service Cloud Sample Plugin Working Code2100%
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Oracle Field Service Cloud Sample Plugin Working Code
    Summary:
    Oracle Field Service Cloud Sample Plugin Working Code
    Content:

    Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle documentation and after few fixes and tweaks i made it work and tested it. I am sharing it here in case someone can get benefit from it.

    Thanks

    Version:
    18D
    Document:
  • Bill Thompson
    Is it possible to allow managers to start activities?1
    Topic posted January 30, 2019 by Bill ThompsonGreen Ribbon: 100+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Is it possible to allow managers to start activities?
    Summary:
    Allow managers to start activities
    Content:

    We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resource type of "Network Field Engineer" and are a Bucket. The managers above them are a bucket also and have no resource type associated with them.

    We want to introduce a new activity that the managers will have to complete in addition to the Techs. For the Techs, the existing logic works correctly. What I am asking the community is, is there a way to allow a manager to complete an activity, i.e. allow them to Start an activity in their bucket? They don't have a route to start like the Techs do. I just want the ability for them to click on the activity and be able to show them the Start button, so that they can start and then complete the activity. Is this possible? I have tried all sorts of configuration changes for the user types and various screen changes but I can't seem to get it to work. Any help is appreciated, thanks!

    Bill

    Version:
    18D
  • Noorshabah Ramjanee
    View customer address on map on mobile and view route from...1
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Mobility / Mobile Apps 
    Title:
    View customer address on map on mobile and view route from current location to customer's address
    Summary:
    Unable to view the customer's address on mobile
    Content:

    Hello,

    I have a requirement where the resource should be able to view the customer's address on map on mobile. The resource should also be able to view the route from his current location to the customer's address. I have enabled all location-specific configurations but I can only view the resource's current location on the map.

    How can the above be achieved?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D