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  • Vi Giout
    Supporting Activity tasks4
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Supporting Activity tasks
    Summary:
    Visibility and edit option of sub-tasks in activity (dispatcher and technician)
    Content:

    We are integrating with Siebel from where we are getting tickets (OFSC Activities = Siebel SR). These tickets in Siebel also contain tasks (Siebel Activities) which describe what has already been done and what other tasks should the technician perform. These are not always mandatory, the technician might leave some unfinished. The technician should also be give feedback with an update of the status for each one of these tasks and perhaps enter some comments.

    We have considered to use linked activities for this but we it wouldnt be very practical. The task list can be very long up to some hundreds so apart from the work needed to perform would also be very bad in term of visibility for the dispatcher. The technician would have to start and complete (or at least mark as done) every single sub-activity which would represent a sub-task of a main activity. This also could only be done before starting the main activity or after completing it, since we cannot mark done an activity while a different one is still in progress. And this raises a lot of problems apart from the SLA tracking.

    What we are currently trying to achieve is to use the SR OFSC entity for this purpose. So we would like -first of all- the technician to view and edit the tasks list inside the activity. Ideally we would like for the dispatcher to be able to view (and perhaps edit under conditions) these subtasks also inside the activity. 

    We have managed to show an SR list for the technician inside the activity from mobility using grid_request but everything is read-only. So no option for input of status and comments.

    For the dispatcher there is ony the Resource Inventory List available, not for the Activity. We have tried to create a custom action from action management to include the grid_request to the management interface but this seems that is only supported for mobility and indeed I cannot see this action button from inside the activity.

    Does anyone have an other ideas on how to achieve this requirement? I guess that there has to be other implementation where sub-tasks had to be configured.

  • Jeffry Husman
    Does OFSC support the Web Application Security?Answered4
    Topic posted January 30, 2019 by Jeffry HusmanRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally 
    Title:
    Does OFSC support the Web Application Security?
    Summary:
    Does OFSC support the Web Application Security?
    Content:

    Hi OFSC gurus,

    I was wondering if any of you could provide me with some assistance/familiarity with the Web Application Security? I currently working on implementing the integration between OFSC and external systems involving more than one external systems. One of the questions from their Security guy is whether OFSC has the ability of Runtime Application Self-Protection (RASP) in place?

    Thanks, guys.

     

     

    Version:
    18D
  • Madhumitha Thinakaran
    Location visibility3
    Topic posted January 10, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Location visibility
    Content:

    Hi Gurus,

    Kindly let me know how to acheive this scenario.

    CEO of the company should be able to see the technician's location where they work as well as the manager where he is working. Now we are able to see the Technician location!

    I have given Supervisor priveledges to the manager, where the manager can see only his allocated bucket. But his location cannot be seen by CEO.

    How do we make Manager's current  location visible to the CEO.

    Thanks,

    Madhu

  • Vi Giout
    Disable the delete Activity option from the cancel activity...Answered1
    Topic posted January 29, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Disable the delete Activity option from the cancel activity form
    Summary:
    Disable the delete Activity option from the cancel activity form
    Content:

    We would like to restrict dispatchers from deleting canceled activities so disable the delete Activity option from the cancel activity form. This seems to be hardcoded though and we havent found this on the screen configuration. Could there be a way to configure this? We havent found something on the documentation about this.

    Image:
  • Kaviarasu K
    Automatically update custom field of next activity in the...1
    Topic posted January 5, 2019 by Kaviarasu K, tagged Configuration, Dispatch Functionally 
    Title:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Summary:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Content:
    Hi Experts, We have a requirement to update custom field status of the next activity in the tech route to 'dispatched' once the current activity set to be completed. We have tried to use 'activity is completed' launch condition message scenario and inner steps but don't see an option to identify the next activity in the resource route. Could you please help us with your comments to achieve the customer requirement. Any help would be appreciated. Best Regards, Kaviarasu