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  • Madhumitha Thinakaran
    Geo Location for Bucket resource type5
    Topic posted January 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Geo Location for Bucket resource type
    Content:

    Hi Gurus,

    Can anyone give a solution for the below scenario.

    Hierachy of the project is like

    Manager

       -> Supervisor

             ->List of technicians

    The Requirement is supervisor will travel in the field to look into technicians work. And also route the activity which the manager assigns to him.

    But while creating a resource type only the bucket has feature to route the activity. So to track the geo location of a supervisor I have to create a field resource later what provision I given in user type routing cannot be done.

    Thanks,

    Madhu

  • Vi Giout
    Supporting Activity tasks4
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Supporting Activity tasks
    Summary:
    Visibility and edit option of sub-tasks in activity (dispatcher and technician)
    Content:

    We are integrating with Siebel from where we are getting tickets (OFSC Activities = Siebel SR). These tickets in Siebel also contain tasks (Siebel Activities) which describe what has already been done and what other tasks should the technician perform. These are not always mandatory, the technician might leave some unfinished. The technician should also be give feedback with an update of the status for each one of these tasks and perhaps enter some comments.

    We have considered to use linked activities for this but we it wouldnt be very practical. The task list can be very long up to some hundreds so apart from the work needed to perform would also be very bad in term of visibility for the dispatcher. The technician would have to start and complete (or at least mark as done) every single sub-activity which would represent a sub-task of a main activity. This also could only be done before starting the main activity or after completing it, since we cannot mark done an activity while a different one is still in progress. And this raises a lot of problems apart from the SLA tracking.

    What we are currently trying to achieve is to use the SR OFSC entity for this purpose. So we would like -first of all- the technician to view and edit the tasks list inside the activity. Ideally we would like for the dispatcher to be able to view (and perhaps edit under conditions) these subtasks also inside the activity. 

    We have managed to show an SR list for the technician inside the activity from mobility using grid_request but everything is read-only. So no option for input of status and comments.

    For the dispatcher there is ony the Resource Inventory List available, not for the Activity. We have tried to create a custom action from action management to include the grid_request to the management interface but this seems that is only supported for mobility and indeed I cannot see this action button from inside the activity.

    Does anyone have an other ideas on how to achieve this requirement? I guess that there has to be other implementation where sub-tasks had to be configured.

  • Jeffry Husman
    Does OFSC support the Web Application Security?Answered4
    Topic posted January 30, 2019 by Jeffry HusmanRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally 
    Title:
    Does OFSC support the Web Application Security?
    Summary:
    Does OFSC support the Web Application Security?
    Content:

    Hi OFSC gurus,

    I was wondering if any of you could provide me with some assistance/familiarity with the Web Application Security? I currently working on implementing the integration between OFSC and external systems involving more than one external systems. One of the questions from their Security guy is whether OFSC has the ability of Runtime Application Self-Protection (RASP) in place?

    Thanks, guys.

     

     

    Version:
    18D
  • Anil Kumar
    Not able to send Data from Plugin Iframe to Field Service...4
    Topic posted January 29, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen
    Summary:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) Field
    Content:

    Hi,

    We have a requirement to make the Name Filed searchable in Book Activity Screen (Mobility), so that Technician can search customer name instead of Typing. To achieve this functionality, we built a Plugin which opens an iframe. After selecting the value in iframe, it should stamp the selected value in the Name (cname) Field of Book Activity Screen.

    But after selecting the value and submitting. the value is not getting stamped in the Name Field of Book Activity Screen and also not navigating back to the Book Activity Screen. Please help. The files created for Plugin development are attached.

    Thanks,

    Anil

    Version:
    18D
    Document:
    Select.zip (14KB)
  • Madhumitha Thinakaran
    Routing4
    Topic posted January 11, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Routing
    Content:

    Hi Gurus,

    Is it possible to give technician routing capability?

    Thanks,

    Madhu

  • Prashant Singh Bhadauria
    Changing field value based on a selected value4
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Configuration 
    Title:
    Changing field value based on a selected value
    Summary:
    The Value of the Custom Property should change based on the status of the Activity
    Content:

    Hello Experts,

    We are currently working on a usecase which pertains to the changing the value of the custom property based on the status of the Activity.

    For Example:

    We have a custom property called Field_Records that holds enumeration value: Task created/Assigned, Task in progress and Assigned task not completed.

    If the status of the activity is Pending: Field_Record should display "Task created/Assigned"

    If the status of the activity is Started: Field_Record should display "Task in Progress"

    If the status of the activity is Not Done: Field_Record should display "task not completed"

    Do let us know if there is a possible way of achieving that. A workaround to the above scenario would also be helpful.

    Thanks & Regards,

    Prashant Singh Bhadauria

     

  • Vi Giout
    Combobox values visibility restricting current valueAnswered3
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Combobox values visibility restricting current value
    Summary:
    Combobox values visibility restricting current value
    Content:

    We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1. We want make mandatory on a form for users to update this field choosing one of the values V2 and V3. So we edited the value visibility of the field to only include V2 and V3. But when we open the form we can see the current value as well as V2 and V3 and users are able to submit the form having selected V1. 

  • Noorshabah Ramjanee
    Can the duration be changed manually for each activity?3
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Can the duration be changed manually for each activity?
    Summary:
    Changing the duration of an activity
    Content:

    Hello,

    I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change the duration to the number of hours I will require to perform the activity. I want to be able to manually change the start time and end time as well. 

    I tried changing the duration but without any success.

    Can this be achieved in OFSC?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D
  • Adam
    PAS: Steps to send and receive feedback3100%
    Topic posted January 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    PAS: Steps to send and receive feedback
    Summary:
    Steps to send survey to customer and record feedback
    Content:

    I created a survey with a sample question. I need to send this survey to customer via email once the activity is finished. I read online that OFSC cannot send html formatted survey to customer instead it can only send xml based message to middleware. In the message scenario i am not sure how to trigger the survey and also the layout of the message. I am also not sure how the response/feedback will be recorded back to OFSC. 

    Plus, is it possible to use a custom plugin to send and receive customer feedback for the survey?

    Thanks

    Version:
    18D
  • Vi Giout
    Use the exchange message notification3
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Use the exchange message notification
    Summary:
    Add custom fields to the two inventory blocks
    Content:

    We would like to use the exchange functionality between inventories. The case would be for a technician to replace a mulfunctioned client inventory item with one of his own inventory pool. 
    Since we are integrating with Oracle Supply Chain Management, we would like to raise notifications to inform the Oracle Integration Cloud Service of the transaction. 

    Can we add custom fields to the two inventory blocks. How do I refer to them respectively? The documentation only mentions about id and serial number and we havent managed to make it work with anything else, even with vanilla properties such as inventory type

    Code Snippet: