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  • Adam
    Adding emoticons in the mobility Screen1
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Adding emoticons in the mobility Screen
    Summary:
    Can we add clickable emoticons on mobility screen
    Content:

    One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the technician will present a form in which all the work items will be mentioned and customer will tap on one of the emoji to give a quick rating about the job and then sign. Is there a way we can do this without going for plugin?

    Version:
    18D
  • Prashant Singh Bhadauria
    Adding Picture/Image2
    Topic posted January 24, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Adding Picture/Image
    Summary:
    Adding Image in Resource Info/ Activity Creation
    Content:

    Hello Experts,

    We want to update the truck image in Resource info . The image should be visible in the Resource Information.

    Kindly request you to help in figuring out a possible way of achieving that.

     

    Thanks & Regards,

    Prashant Singh Bhadauria

  • Kaviarasu K
    Automatically update custom field of next activity in the...1
    Topic posted January 5, 2019 by Kaviarasu K, tagged Configuration, Dispatch Functionally 
    Title:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Summary:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Content:
    Hi Experts, We have a requirement to update custom field status of the next activity in the tech route to 'dispatched' once the current activity set to be completed. We have tried to use 'activity is completed' launch condition message scenario and inner steps but don't see an option to identify the next activity in the resource route. Could you please help us with your comments to achieve the customer requirement. Any help would be appreciated. Best Regards, Kaviarasu
  • Noorshabah Ramjanee
    Can the duration be changed manually for each activity?3
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Can the duration be changed manually for each activity?
    Summary:
    Changing the duration of an activity
    Content:

    Hello,

    I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change the duration to the number of hours I will require to perform the activity. I want to be able to manually change the start time and end time as well. 

    I tried changing the duration but without any success.

    Can this be achieved in OFSC?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D
  • Nidhyasree S
    Capture Activity Warning Message2
    Topic posted January 24, 2019 by Nidhyasree SRed Ribbon: 250+ Points 
    Title:
    Capture Activity Warning Message
    Summary:
    Store Activity Warning Message
    Content:

    Hi,

    I want to store the Activity Warning messages from the pop up window during activity assignment/movement. Eg: Hard Work Skill Mismatch.

    Is there any possibility? Appreciate your suggestions.

     

    Thanks,

    Nidhya

    Version:
    18D
  • Prashant Singh Bhadauria
    Changing field value based on a selected value4
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Configuration 
    Title:
    Changing field value based on a selected value
    Summary:
    The Value of the Custom Property should change based on the status of the Activity
    Content:

    Hello Experts,

    We are currently working on a usecase which pertains to the changing the value of the custom property based on the status of the Activity.

    For Example:

    We have a custom property called Field_Records that holds enumeration value: Task created/Assigned, Task in progress and Assigned task not completed.

    If the status of the activity is Pending: Field_Record should display "Task created/Assigned"

    If the status of the activity is Started: Field_Record should display "Task in Progress"

    If the status of the activity is Not Done: Field_Record should display "task not completed"

    Do let us know if there is a possible way of achieving that. A workaround to the above scenario would also be helpful.

    Thanks & Regards,

    Prashant Singh Bhadauria

     

  • Vi Giout
    Combobox values visibility restricting current valueAnswered3
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Combobox values visibility restricting current value
    Summary:
    Combobox values visibility restricting current value
    Content:

    We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1. We want make mandatory on a form for users to update this field choosing one of the values V2 and V3. So we edited the value visibility of the field to only include V2 and V3. But when we open the form we can see the current value as well as V2 and V3 and users are able to submit the form having selected V1. 

  • Adam
    Creating PDF from mobility form2
    Topic posted January 23, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Creating PDF from mobility form
    Summary:
    We need to generate pdf file for a particular mobility form and send it to customer email
    Content:

    Our business is like we create a job in CRM and that job came across to field service cloud. It gets scheduled to a technician and that technician goes to the job site, performs the job and then at the end of the job he present a receipt to the customer that what services/work he has performed and what is the cost. We have configured fields in the Activity entity to display this customer approval form in the mobility. Currently one of the requirement is to convert that form into pdf and send a copy to the customer on his email. There is no documentation about this. Please need guidance how to achieve this requirement.

    Version:
    18D
  • Vi Giout
    Disable the delete Activity option from the cancel activity...Answered1
    Topic posted January 29, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Disable the delete Activity option from the cancel activity form
    Summary:
    Disable the delete Activity option from the cancel activity form
    Content:

    We would like to restrict dispatchers from deleting canceled activities so disable the delete Activity option from the cancel activity form. This seems to be hardcoded though and we havent found this on the screen configuration. Could there be a way to configure this? We havent found something on the documentation about this.

    Image:
  • Jeffry Husman
    Does OFSC support the Web Application Security?Answered4
    Topic posted January 30, 2019 by Jeffry HusmanRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally 
    Title:
    Does OFSC support the Web Application Security?
    Summary:
    Does OFSC support the Web Application Security?
    Content:

    Hi OFSC gurus,

    I was wondering if any of you could provide me with some assistance/familiarity with the Web Application Security? I currently working on implementing the integration between OFSC and external systems involving more than one external systems. One of the questions from their Security guy is whether OFSC has the ability of Runtime Application Self-Protection (RASP) in place?

    Thanks, guys.

     

     

    Version:
    18D