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  • Prashant Singh Bhadauria
    Update a custom property via set_property Message scenario8
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Update a custom property via set_property Message scenario
    Summary:
    Updating the custom property which the change in Status of the Property
    Content:

    Hello Experts,

    I am currently trying to update the set_property and are currently facing error as the wrong configuration.

    Can someone share the correct format to update the system property and customer property via Message scenario?

    We are currently following the below steps for updation:

    1. Adding the Trigger: Not Done as per our current scenario.

    2. In Setting adding the Delivery Channel as Set Property.

    3. Adding the updated value of the property in the Patterns.

    For example: 

    Message Body :

    appt_number=12432

     

    Do let us know what should is the property methodology of updating the property via Message Scenario

  • Anil Kumar
    Why Numeric 1 is showing against Inventory Part ItemAnswered7
    Topic last edited January 24, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Mobility / Mobile Apps 
    Title:
    Why Numeric 1 is showing against Inventory Part Item
    Summary:
    Why Numeric 1 is showing against Inventory Part Item in mobile applicaiton
    Content:

    Hi,

    I would like to know Why Numeric 1 is showing against Inventory Part Item in Mobile application. Please see the screenshot attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Vi Giout
    Supporting Activity tasks4
    Topic last edited February 1, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Supporting Activity tasks
    Summary:
    Visibility and edit option of sub-tasks in activity (dispatcher and technician)
    Content:

    We are integrating with Siebel from where we are getting tickets (OFSC Activities = Siebel SR). These tickets in Siebel also contain tasks (Siebel Activities) which describe what has already been done and what other tasks should the technician perform. These are not always mandatory, the technician might leave some unfinished. The technician should also be give feedback with an update of the status for each one of these tasks and perhaps enter some comments.

    We have considered to use linked activities for this but we it wouldnt be very practical. The task list can be very long up to some hundreds so apart from the work needed to perform would also be very bad in term of visibility for the dispatcher. The technician would have to start and complete (or at least mark as done) every single sub-activity which would represent a sub-task of a main activity. This also could only be done before starting the main activity or after completing it, since we cannot mark done an activity while a different one is still in progress. And this raises a lot of problems apart from the SLA tracking.

    What we are currently trying to achieve is to use the SR OFSC entity for this purpose. So we would like -first of all- the technician to view and edit the tasks list inside the activity. Ideally we would like for the dispatcher to be able to view (and perhaps edit under conditions) these subtasks also inside the activity. 

    We have managed to show an SR list for the technician inside the activity from mobility using grid_request but everything is read-only. So no option for input of status and comments.

    For the dispatcher there is ony the Resource Inventory List available, not for the Activity. We have tried to create a custom action from action management to include the grid_request to the management interface but this seems that is only supported for mobility and indeed I cannot see this action button from inside the activity.

    Does anyone have an other ideas on how to achieve this requirement? I guess that there has to be other implementation where sub-tasks had to be configured.

  • Vi Giout
    Use the exchange message notification3
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Use the exchange message notification
    Summary:
    Add custom fields to the two inventory blocks
    Content:

    We would like to use the exchange functionality between inventories. The case would be for a technician to replace a mulfunctioned client inventory item with one of his own inventory pool. 
    Since we are integrating with Oracle Supply Chain Management, we would like to raise notifications to inform the Oracle Integration Cloud Service of the transaction. 

    Can we add custom fields to the two inventory blocks. How do I refer to them respectively? The documentation only mentions about id and serial number and we havent managed to make it work with anything else, even with vanilla properties such as inventory type

    Code Snippet:
  • Anil Kumar
    Not able to send Data from Plugin Iframe to Field Service...4
    Topic posted January 29, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen
    Summary:
    Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) Field
    Content:

    Hi,

    We have a requirement to make the Name Filed searchable in Book Activity Screen (Mobility), so that Technician can search customer name instead of Typing. To achieve this functionality, we built a Plugin which opens an iframe. After selecting the value in iframe, it should stamp the selected value in the Name (cname) Field of Book Activity Screen.

    But after selecting the value and submitting. the value is not getting stamped in the Name Field of Book Activity Screen and also not navigating back to the Book Activity Screen. Please help. The files created for Plugin development are attached.

    Thanks,

    Anil

    Version:
    18D
    Document:
    Select.zip (14KB)
  • Adam
    Oracle Field Service Cloud Sample Plugin Working Code2100%
    Topic last edited January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Oracle Field Service Cloud Sample Plugin Working Code
    Summary:
    Oracle Field Service Cloud Sample Plugin Working Code
    Content:

    Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle documentation and after few fixes and tweaks i made it work and tested it. I am sharing it here in case someone can get benefit from it.

    Thanks

    Version:
    18D
    Document:
  • Haroldo Nozaki
    Get OFSC capacity considering activities already assigned to...3
    Topic posted January 24, 2019 by Haroldo NozakiRed Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Get OFSC capacity considering activities already assigned to resources.
    Summary:
    Considering allocated activities
    Content:

    We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resources. When consulting the capacity it returns fullfilled avaliable capacity even when resources has scheduled activities, 
     

  • Adam
    Adding emoticons in the mobility Screen1
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Adding emoticons in the mobility Screen
    Summary:
    Can we add clickable emoticons on mobility screen
    Content:

    One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the technician will present a form in which all the work items will be mentioned and customer will tap on one of the emoji to give a quick rating about the job and then sign. Is there a way we can do this without going for plugin?

    Version:
    18D
  • Prashant Singh Bhadauria
    Sending Message to the Operator Prior to the Visit6
    Topic posted January 28, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Sending Message to the Operator Prior to the Visit
    Summary:
    Sending Message to the Operator Prior to the Visit
    Content:

    Hello Experts,

    We are currently working on Scenario in which we need to send a message to the operator(Field Agent) under the following conditions :

    1. Notify the operator for possible tomorrow’s job at 2:00 PM

    2. Send another SMS notification to confirm the job at 7:00 PM.

    Do let us know what could be the possible way to achieve this functionality.

    Thanks & Regards,

    Prashant Singh Bhadauria

     

     

  • Vi Giout
    Combobox values visibility restricting current valueAnswered3
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Combobox values visibility restricting current value
    Summary:
    Combobox values visibility restricting current value
    Content:

    We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1. We want make mandatory on a form for users to update this field choosing one of the values V2 and V3. So we edited the value visibility of the field to only include V2 and V3. But when we open the form we can see the current value as well as V2 and V3 and users are able to submit the form having selected V1.