Field Service

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  • Noorshabah Ramjanee
    Can the duration be changed manually for each activity?3
    Topic posted January 29, 2019 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Can the duration be changed manually for each activity?
    Summary:
    Changing the duration of an activity
    Content:

    Hello,

    I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change the duration to the number of hours I will require to perform the activity. I want to be able to manually change the start time and end time as well. 

    I tried changing the duration but without any success.

    Can this be achieved in OFSC?

    Thanks.

    Version:
    Oracle Field Service Cloud 18D
  • Haroldo Nozaki
    Get OFSC capacity considering activities already assigned to...3
    Topic posted January 24, 2019 by Haroldo NozakiRed Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Get OFSC capacity considering activities already assigned to resources.
    Summary:
    Considering allocated activities
    Content:

    We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resources. When consulting the capacity it returns fullfilled avaliable capacity even when resources has scheduled activities, 
     

  • Adam
    PAS: Steps to send and receive feedback3100%
    Topic posted January 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    PAS: Steps to send and receive feedback
    Summary:
    Steps to send survey to customer and record feedback
    Content:

    I created a survey with a sample question. I need to send this survey to customer via email once the activity is finished. I read online that OFSC cannot send html formatted survey to customer instead it can only send xml based message to middleware. In the message scenario i am not sure how to trigger the survey and also the layout of the message. I am also not sure how the response/feedback will be recorded back to OFSC. 

    Plus, is it possible to use a custom plugin to send and receive customer feedback for the survey?

    Thanks

    Version:
    18D
  • Vi Giout
    Use the exchange message notification3
    Topic posted January 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Use the exchange message notification
    Summary:
    Add custom fields to the two inventory blocks
    Content:

    We would like to use the exchange functionality between inventories. The case would be for a technician to replace a mulfunctioned client inventory item with one of his own inventory pool. 
    Since we are integrating with Oracle Supply Chain Management, we would like to raise notifications to inform the Oracle Integration Cloud Service of the transaction. 

    Can we add custom fields to the two inventory blocks. How do I refer to them respectively? The documentation only mentions about id and serial number and we havent managed to make it work with anything else, even with vanilla properties such as inventory type

    Code Snippet:
  • Madhumitha Thinakaran
    Location visibility3
    Topic posted January 10, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Location visibility
    Content:

    Hi Gurus,

    Kindly let me know how to acheive this scenario.

    CEO of the company should be able to see the technician's location where they work as well as the manager where he is working. Now we are able to see the Technician location!

    I have given Supervisor priveledges to the manager, where the manager can see only his allocated bucket. But his location cannot be seen by CEO.

    How do we make Manager's current  location visible to the CEO.

    Thanks,

    Madhu

  • Vi Giout
    Raise a notification when a field is updated2
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Raise a notification when a field is updated
    Summary:
    Raise a notification when a field is updated
    Content:

    We have 2 cases when we would like to raise notifications when a field is updated 

    1. When a user updates a field from the UI. Then the integration should be sent a message from us to update the same field to a different system

    2. When we are receiving a inbound call to update an activity, we would check the values and case of some value we would like to update a different field of the activity.

    Is that possible? We havent found an activity updated trigger on message scenarios.

  • Vi Giout
    Map field based on hierarchyAnswered2
    Topic posted January 30, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Map field based on hierarchy
    Summary:
    Map field based on hierarchy
    Content:

    We have a field F1 which can contain some thousand different values. These values are constraint based on the combination of some other fields F2, F3 and F4. At the end this diminishes the options for the field to 5-10. We need to have this field constraint for the user and of course not force them to navigate though the thousands of values available. The only option that we now have available is to implement this though field Visibility. But that would mean that for every occurrence of the field we need to manually enter every single one of these conditions for every one of these thousand values. Is there any other way to implement this?

  • Anil Kumar
    How to Reopen a Completed ActivityAnswered2
    Topic posted January 24, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    How to Reopen a Completed Activity
    Summary:
    How to Reopen a Completed Activity
    Content:

    Hi,

    The Activity is completed yesterday by technician. As a supervisor i want to reopen the Activity today. But i was not able to see the Reopen button on Activity page. is there any configuration settings to be updated or any workaround; Please help. Please see the screenshot attached for your reference.

    Thanks,

    Anil

    Version:
    18C
    Image:
  • Nidhyasree S
    Capture Activity Warning Message2
    Topic posted January 24, 2019 by Nidhyasree SRed Ribbon: 250+ Points 
    Title:
    Capture Activity Warning Message
    Summary:
    Store Activity Warning Message
    Content:

    Hi,

    I want to store the Activity Warning messages from the pop up window during activity assignment/movement. Eg: Hard Work Skill Mismatch.

    Is there any possibility? Appreciate your suggestions.

     

    Thanks,

    Nidhya

    Version:
    18D
  • Prashant Singh Bhadauria
    Adding Picture/Image2
    Topic posted January 24, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Adding Picture/Image
    Summary:
    Adding Image in Resource Info/ Activity Creation
    Content:

    Hello Experts,

    We want to update the truck image in Resource info . The image should be visible in the Resource Information.

    Kindly request you to help in figuring out a possible way of achieving that.

     

    Thanks & Regards,

    Prashant Singh Bhadauria