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Comments
- posted November 5, 2019
- Permalink
Configuration / User Types / Screen configuration / Application screens / "Edit/View activity" upper part where the buttons are, and edit "Cancel" visibility.
Zsolt
- posted November 5, 2019
- Permalink
Thanks Zsolt.
Can you tell me how to edit the 'relevant UT' ? Is it through the code or through the Config ?
Thanks
- posted November 5, 2019
- Permalink
Hi Erlin,
Logout is enough to avoid the reported issue.
Regards,
Zsolt- posted November 5, 2019
- Permalink
Hi Neha,
IMO this isn't a valid scenario or your environment is may broken.
What is the difference between the two screens? Different environments? Different UTs?Regards,
Zsolt- posted November 5, 2019
- Permalink
Hi Andres,
I propose to raise an SR then.
Regards,
Zsolt- posted November 5, 2019
- Permalink
Hi Hansen,
The empty End Date means the activity will be repeated without an ending date. All related activities can be deleted by selecting a pending one, and cancelling that with the option "activity series entirely". If the "Cancel" option isn't there then the relevant UT need to be edited.
Regards,
Zsolt- posted November 5, 2019
- Permalink
Hi Didi,
We get the Daily Extract files through the REST API (individual XML files and not ZIPs)
https://docs.oracle.com/en/cloud/saas/field-service/19d/cxfsc/OFSC_Downloading_Daily_Extract_Files.html
and the relevant configuration can be found at OFSC / Configuration / Outbound Integration Channels / Daily Extract.
If I remember correctly then the configuration can be exported to a file and can be edited to change file types and imported back. The next run will be happen with that settings.If you will not able to find it yourself then I propose to raise an SR.
Regards,
Zsolt
- posted October 29, 2019
- Permalink
- posted October 29, 2019
- Permalink
- posted October 25, 2019
- Permalink
Good afternoon,
Hi Zsolt,
I have this same problem, I will do what you indicate to teach them to close session.
Now, should they first ENDTHE ROUTE and then CLOSE SESSION?
Or logging out is enough to avoid these inconveniences?
Thanks
- posted October 23, 2019
- Permalink
Hi Austin,
Thanks for your quick response. It is much helpful.
One more query.
3. Can we assign the activity to other than Technician Role (Ex: Vehicle, Bucket) and Start the activity?
4. If we create the Technician Role - Resources, are they consider as Named users (Consider for license)? I tried to assign the activity from different group and start and stop the activity externally based on other third party system.
Thanks,
Mohan
- posted October 23, 2019
- Permalink
Mohan,
In order to change the status of an activity you must have a resource with a route started. In order to have a resource start a route, they must have scheduled work hours on their calendar.
#1. The API should be able to start a route for a resource (if working time is on calendar), then start the activity.
#2. A bucket cannot start a route or activity
Hope this helps. Austin
- posted October 23, 2019
- Permalink
Hi,
You need to remove the link between those two user types.
Go to User types --> Choose one of those two user types --> go to "Screen configuration" tab --> on top part of screen, there is a text "Screen configuration shared with YOUR OTHER USER TYPE" --> Click change --> and you might want to choose the "Create screen configuration as copy of YOUR OTHER USER TYPE" so it won't delete anything, but it will just copy it and they won't be linked after that.
In the future, if you want to create new user types which copies some user type's screen configuration when creating, but not afterwards, just choose "As copy of WANTED USER TYPE" but don't check the checkbox which says "Share screen configuration".
Hope this helps :)- posted October 22, 2019
- Permalink
Thanks for your support.
- posted October 22, 2019
- Permalink
Thanks Zsolt.
Coordinates not resolved in History tab. I will raise an SR.
Thanks,
Mohan