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  • Ajinkya Patil

    HI Pranav,

     Even I am facing the same issue, were you able to resolve the issue? if so, then how did  you resolve the issue ?

     

    Thank you.

     

    Ajinkya

  • Hardik Gupta

    Hi Kimberly,

    I would suggest that the Tech Name should get auto populated based on the activity id or work order that the Quality Control Inspector enters. Because searching the right person can also become difficult from a drop down list of 20 thousand technician. 

    If auto populating the tech name isnt possible then creating a scheduled task is the way to go.

    Regards,

    Hardik Gupta

  • Hardik Gupta

    Hi Kimberly,

    Yes you can update/append an enumeration list. You will not be able to remove a value once created. You can deactivate the value.

    This can be done using Core Manage -> Properties page or via the REST API as mentioned by Graham. 

    Link for REST API : https://docs.oracle.com/cloud/latest/fieldservicecs_gs/CXFSC/api-Metadata-Properties.html

    If you can specify for what particular scenario is it needed then it will be easier to help out.

    Regards,

    Hardik Gupta

  • Hardik Gupta

    Hi,

    The activity has "aworkzone" field. Populate that field with the required workzone.

    Regards,

    Hardik Gupta 

  • Sunil Ainlod

    Working SOAP Request for Create Activity:

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:toa:activity">
       <soapenv:Header/>
       <soapenv:Body>
          <urn:create_activity>
             <user>
                <now>2016-10-06T13:28:31+05:30</now>
                <login>soap</login>
                <company>***.test</company>
                <auth_string>fa375937aaeeb3f017fd504788cb6367c83baa8314c70e8fd6928541e8a04aaa</auth_string>
             </user>
             <date>2016-10-08</date>
             <resource_id>AP_Planning</resource_id>
             <position_in_route>last</position_in_route>
             <!--Zero or more repetitions:-->
             <properties>
                <name>aworktype</name>
                <value>10</value>
             </properties>
             <properties>
                <name>type</name>
                <value>regular</value>
             </properties>
             <properties>
                <name>cphone</name>
                <value>9886635011</value>
             </properties>
             <properties>
                <name>status</name>
                <value>pending</value>
             </properties>
             <properties>
                <name>time_zone</name>
                <value>Eastern</value>
             </properties>
             <properties>
                <name>language</name>
                <value>en</value>
             </properties>
             <!--Optional Properties to be set for the activity:-->
             <properties>
                <name>cname</name>
                <value>Name</value>
             </properties>
             <properties>
                <name>length</name>
                <value>60</value>
             </properties>
             <properties>
                <name>caddress</name>
                <value>CV Raman Nagar</value>
             </properties>
             <properties>
                <name>ccity</name>
                <value>BANGALORE</value>
             </properties>
             <properties>
                <name>cstate</name>
                <value>Karnataka</value>
             </properties>
             <properties>
                <name>czip</name>
                <value>560093</value>
             </properties>
             <properties>
                <name>appt_number</name>
                <value>Appt_Number_1</value>
             </properties>
             <properties>
                <name>time_slot</name>
                <value>9AM-06PM</value>
             </properties>
          </urn:create_activity>
       </soapenv:Body>
    </soapenv:Envelope>

     

    Regards,

    Sunil

  • Erica (Leep) Anderson

    Thanks for posting your question, Neha. As the Community Manager, I wanted to chime in and mention our community is a peer-based support community. So many of the people who are responding and answering are users, like yourself, and are giving of their time and expertise to help others. 

    I'd recommend reviewing "Get started in the Community" and "How to ask questions that get answered" to find specific guidelines about how you can find your answer in existing resources, like the Support KB or documentation, and what types of detail should be included in forum questions.

    Let me know if you have questions or concerns!
    Thanks,
    Erica, Community Manager
  • Erica (Leep) Anderson

    Hi Neha,

    Thanks for your question. I'd encourage you to check out this blog post--Did You Meet Oracle Field Service Cloud at the 2016 Modern Service Experience?--to understand how Field Service fits into the Oracle Service Cloud portfolio.

    Thanks,
    Erica

  • Hardik Gupta

    Hi Saurabh,

    There is Tools -> Log View option in Core manage.

    But that is not sufficient for your current requirement.

    Regards,

    Hardik Gupta

  • saurabh suman

    Hi Hardik 

    So we cannot get the logs by ourselves. 

     

  • Hardik Gupta

    Hi Saurabh,

    If you want the exact request you need to raise and SR to get the request sent from OFSC using outbound. They will check the logs and send you the request

    Regards,

    Hardik Gupta

  • Jeffry Husman

    Hi Hardik,

     

    Can you elaborate more on your explanation "Using Message scenario" functionality. Any examples? 

    Thanks

    Jeff

     

  • Hardik Gupta

    Hi Rohan,

    If you are able to parse XML/REST requests you can do it on Siebel itself. Middle ware is not an absolute requirement. You need to just have a service exposed that can accept the outbound messages. Instead of domain name give the IP address. It works.

    Regards,

    Hardik Gupta

  • Hardik Gupta

    Hi Saurabh,

    Below is the wsdl link

    https://api.etadirect.com/soap/inbound/?wsdl

    Regards,

    Hardik Gupta

  • saurabh suman

    Hi Hardik

    Will it be possible for you to share ur wsdl with me or let me know from where can i get the wsdl for inbound sdk..i believe u r ryt i went through your doc link...

    Regards

    saurabh suman

  • Hardik Gupta

    Hi Saurabh,

    Let me know what is the error you are receiving.

    I have successfully done this with the above request.

    Please refer the docs http://docs.oracle.com/cloud/latest/fieldservicecs_gs/FAISD/FAISD.pdf

    The <properties> structure is what I said.

    <properties>

    <property></property>

    <property></property>

    </properties>

    It is clearly mentioned in the Inbound SDK doc

    Also the wsdl structure of Inbound complies with my structure that I have shared.

    Regards,

    Hardik Gupta