Field Service

Get Involved. Join the Conversation.


  • Danette Beal

    Hi Kevin,

    Thank you for your question. Can you give us a little more information concerning the use case you are trying to solve for? It may be useful to the Community to pinpoint some specific solutions for you.


    Danette, Community Manager

  • Kevin Anderson

    Thanks for replying, but not really what I was looking for. I'm not using Work Zones, and won't be. What I really want to know is what happens when both Start/End Locations AND Home Zone Center are completed for a resource. Which setting takes precedence? Routing allows for the Home Zone Center radius, if you activate it, but does this then ignore the Start/End location? If so, would it be better to use both, in the event that the different routing plans don't all use Home one Center (for example)?

  • Zsolt Tolgyesi

    I believe a third party software keyboard can help (for example Barcode Keyboard + NFC on Google Play Market), because I don't think the functionality of the Mobile interface can be enhanced in this way through HTML5.

  • Hardik Gupta

    Hi Sunil,

    You can check the logs in target system to check if any messages are arriving in the system or can raise an SR.

    You can also check in the Core Manage Interface under activities->messages tab. This is only useful if you are setting the status from the target system.

    642261.JPG (77KB)
  • Sunil Ainlod

    Thanks Hardik for the steps, 

    I have followed similar steps, but the message is not going out from OFSC. How do I make sure the messages had gone out successfully. Is there any way to check this in OFSC.



  • Hardik Gupta

    Hi Sunil,

    I have attached 5 screen shots regarding the steps.

    PFA the zip file with the comment.

    Let me know if you have any other queries.


    Hardik Gupta

  • Sunil Ainlod

    Hi Hardik,

    Could you please provide more details on how to configure this on OFSC.



  • Prabhat Manam

    Thanks Much Erika.


    Prabhat Manam.

  • Christian Anceri

    Hi Pranav Sharma,

    Can you check that in the "resource tree" the technical (or resources) are created hierarchically as children within the bucket.


    Christian Anceri

  • Christian Anceri

    Hi Hardik Gupta,

    I suggest if you can try to use another work zone key to validate the zone.

    At the time we had the same problem and we solved it by changing work zone key to "postal code".

    In that case, the postal code of the activity must match with the postal code defined in the wok zone


    Christian Anceri

  • Erica (Leep) Anderson

    As the Community Manager, I wanted to welcome you to the Oracle Service Cloud Community, Prabhat! While I'm not a Field Service expert, I wanted to share the Field Service Cloud documentation as that would be a good place to start. You may also consider looking into a training course and/or a consulting engagement to help you implement Field Service Cloud. 

    It's also worth noting that our community is a peer-based support community. So many of the people who are responding and answering are users, like yourself, and are giving of their time and expertise to help others. In fact, all our 2016 Community All-Stars are from partner organizations (aka experts who are paid for the very expertise they're helping others with on the forum)!

    The Community is a great, free resource that we're continuing to invest in and improve, but it's not intended to be a replacement for folks spending time to learn the product (e.g. documentation, training, certifications) and arranging for a focused, paid consulting engagement (e.g. partners, Oracle Consulting Services).

    I'd recommend taking a quick look over these resources to understand how you can get the most out of this Community:

    Let me know if you have questions or concerns, Prabhat. You're welcome to send me a private message too (just click on my username and look for "Send eleep a message" link).
    Erica, Community Manager
  • Hardik Gupta

    Hi Ajinkya,

    Pavan is using City as the work zone key. So for him he has to fill in the city column for the activity. 

    Which is your workzone key?

    I am using country and a custom property OFSC work zone code.


    Hardik Gupta


  • Ajinkya Patil

    HI Fellas,

      How is the City and Workzones Connected.

    When activity is created, and an activity is dragged and dropped to a particular technician and we do not fill the City column we still get a workzones mismatch.

    Thank you.

  • Pavan Patil

    Hi I have found out the issue for "Workzone mismatch"

    there can be a also case where you configure (City 3, case insensitive) but while creating work order your entering full city

    name and in settings we have given length as 3 so its says workzone msmatch.

    please find the above attachement.

    Thanks & Regards

    Pavan Patil


  • Pavan Patil

    @hardik gupta 

    and also i am facing there are no activites found in routing plans even though we have added activity to bucket

    and while drag and drop it says work zone mismatch