Field Service

Get Involved. Join the Conversation.

Comments

  • Zsolt Tolgyesi

    Hi Esteban,

    It's seems to be okay for me. Select a Bucket then assign this profile to it and also change Time Limit for at least 10 minutes. After that if you choose the Routing / Execution Summary, then you need to see a line with Status: Waiting. If every try is failed then an SR worth a shoot.

    Regards,
    Zsolt

  • Esteban Olivas

    I was trying to configure an automatic routing plan. Currently, I have configured the "Run Routing" section manually, and It works but then I changed the option to "Once a day" and the routing doesn't start, I don't know if something is missing in the routing plan or I have some mistakes in the configuration.

    I'll attach some pictures of my Routing plan

  • Thiyagarajan Sundaram

    Thanks Zsolt cheeky

  • Zsolt Tolgyesi

    Hi Thiyagu,

    Those names can be changed through Glossary (don't ask me to list all relevant entries smiley).

    Regards,
    Zsolt

  • Maruvada Manoj

    Any new projects at your end Sundaram for OSVC?

  • Thiyagarajan Sundaram

    great

  • Maruvada Manoj

    yes we have a some projects in pipeline. One Big Manufacturing customer is looking for a hybrid Solution between Siebel and Field Service Cloud mainly focusing on Technician Mobility, Scheduling and Route Optimization. We also intend to provide integration between them. So that is why i posted this one. Ive implemented integration between our Service and field service using ICS so if i get siebel one that will be cool.

     

  • Thiyagarajan Sundaram

    Ok fine, let's hear it from others. Btw do you have any projects on pipeline like the one you enquired? if yes, what is the use case?

  • Maruvada Manoj

    Hi Sundaram,

    I already seen that, my intention was to find documentation of integration process like we have for Service and Field service integration. 

    Regards

    Manoj

  • Thiyagarajan Sundaram

    @Manoj - Refer the link similar to your post https://cloudcustomerconnect.oracle.com/posts/b79d59484b 

  • Zsolt Tolgyesi

    Hi Erlin,

    Sorry, but I've wrote all about this in my answer already, no any additional comment available. You've choose scenario B) and IMO this is the expected behavior.

    Regards,
    Zsolt

  • Zsolt Tolgyesi

    Hi Erlin,

    I know only one place which has impact on activity list on Mobility: Configuration / User Types / Screen Configuration / Collaboration and Identifiers / "Identify activity by".

    Regards,
    Zsolt

  • Erlin Garcia

    Good Morning,

    Thank you.

    I just made the change but in the tests it does not work for me.

    https://www.screencast.com/t/zmS6SVqXl

    Check Allow selection of the next activity on Complete but still let me start the first one only randomly.

     

    Is there another change that I need to make?

    I can send you the complete configuration of the profile to see if there is one that is crashing.

    https://www.screencast.com/t/vMocwH8fD

    https://www.screencast.com/t/KJaFSBttL

     

    Have some documentation at hand on this point

    Thank you

     

     

  • Zsolt Tolgyesi

    Hi Erlin,

    A) the technicians choose their next activity freely if the activities are not-ordered ones, or
    B) OFSC / Configuration / User Types / "Allow selection of the next activity on Complete" checked.
    With the first scenario, any activity can be selected for the first activity for the day by technician, with the second, the first activity is a fixed one.

    Regards,
    Zsolt

  • Antero Makinen

    Hi Sridhar! This is actually something we had done before in test environment, and we had forgotten it. Now that you suggested this, I found it and tested it again. It seems to work just like I wanted, but there was only some slight delay after item was added until the property was updated by message scenario. But anyways, it's the best solution right now! 

    Thanks!