Field Service

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  • Hardik Gupta

    Hi Sachin,

    You need to use an external service like Twilio to send sms. So you basically need to setup an application on separate Server that has capability to send a SMS.

    The phone number and the text that should be included in the message should be sent using Outbound message scenario. You can use the appropriate trigger to send the message.

    Yes country code should be included. ( This can vary from the SMS service used.) For Twilio we need to use the country code.

    https://www.twilio.com/

    Regards,

    Hardik Gupta

  • Hardik Gupta

    Hi Sachin,

    You can use the Resource Management API for this purpose.

    You can create a custom program that will call the required methods. Like for adding or updating resource it is insert resource and update resource and for workzones it will set_resources_zone.

    Below is the wsdl link for the SOAP API:

    https://api.etadirect.com/soap/resource-management/v3/?wsdl

    You can also use REST API: https://docs.oracle.com/cloud/latest/fieldservicecs_gs/CXFSC/api-Core-Resources.html 

    For migration from one environment to another you can raise a SR requesting for a clone.

    Regards,

    Hardik Gupta

  • Erica (Leep) Anderson

    Thanks for the great question, Muthu. We appreciate it. I wanted to point out a recent blog post about Did You Meet Oracle Field Service Cloud at the 2016 Modern Service Experience? that should help answer your questions.

    Check it out and let us know what you think (e.g. post back here, add a comment on the blog post)!

    Thanks,
    Erica, Community Manager

  • Hardik Gupta

    Hi Jo,

    Currently in OFSC we are able to change the screens or action button placements or field placements.

    The type of configuration you are looking for is not supported as of August 2017 release.

    You can put this in idea Lab. To achieve this kind of requirement they will need to provide a separate screen configuration where we can edit the complete dashboard layout.

    Regards,

    Hardik Gupta

     

  • Zsolt Tolgyesi

    Just drop in the route and call the technician in the same time, because the on-call means the technician available for additional jobs, but not watching his device constantly to monitor new activities. The technician deactivate his route after the on-call time expires as normal.

    In the "before" case (when the on-call is the first shift and after that a regular shift follows) results will be different if the new activity have a specific time slot.

    Zsolt

  • Zsolt Tolgyesi

    Hi Hardik,

    We are using this function to give on-call shifts to the technicians. For example a guy have a normal working time from 8:00 until 17:00, then on-call from 17:00 until 20:00. The Routing (manual move always possible) don't give activities for them in the last period, but the dispatchers can easily identify who will be available for urgent jobs. For the morning it's a little tricky, because the technician will see his all day activities after he activate his route, this case just avoidable with telling them to not start any activity before they time window starts.

    Or am I misunderstand something?

    Regards,
    Zsolt

  • Hardik Gupta

    Hi Lakshmi,

    I am using regular expression for the time HH:MM

    Regex : /^(0[0-9]|1[0-9]|2[0-3]):[0-5][0-9]$/

    It works perfectly fine. You can use the above as reference and extend it.

    Also Anurag, Even I am not able to open the link. If you can paste the content it will be great.

    As far a I am aware we have to use the String property and write Regex to achieve it.

    Regards,

    Hardik Gupta

  • Zsolt Tolgyesi

    Hi Shilpa,

    IMO as I see the trend is to deprecate individual SOAP APIs (Activity Management API and Resource Management API for example) and guide everyone to use Core API, but this isn't true for Inbound and Outboud APIs, which are seems to stable. I don't think they will enhance SOAP APIs, but Core often get new options/functions. So for the long run I think Core is the better choice. FYI there some issues reported in this forum which are easily solvable by SOAP and not so easily by REST (for example make new activity and also fill required inventory in a single step), but the opposite also possible.

    I hope others will reply also, because it's only my opinion, and this is a bigger question to base the decision only on one answer.

    Regards,
    Zsolt

  • Dmitriy Shcherbakov

    Hi Sankha,

    Try adding the proper local language for your country in the 'Configuration' > 'Display' settings and then change your Language in 'My display'. Alternatively what you want can be updated in glossary to replace $ with whatsoever for a specific language.

    Hope this helps.

  • Zsolt Tolgyesi

    Who is down voting everything???

  • Shaun Nicely - Helix Business Solutions

    Hi Braulio,

     

    In order to force a field size restriction, you need to add a regular expression to the property under Configuration > Properties. Here you can add a regex to force any format or character limit you need.

     

    Best,

     

  • Shankar Narayanan
    Hi,
    Technically as per DB table structure, pn_propertyid field is smallint(5) type that has max value of 32,767, so we can add up to 32767 fields.
    But please pay attention that an attempt to add too many properties of different type onto one layout may result in local storage browser issue when large amounts of data stored in multiple properties at one screen will consume all local storage space (which is 10Mb for major desktop and mobile browsers).Once local storage space limit reached the browser ceases rendering data (properties)Another point is that significant amount of properties will make DWH generation process longer. As it may take some extra time to extract all property related data (especially images and signatures).  
    Thanks,
  • Brett Wallace

    Hi Azam,

    • Yes the two products are totally separate.
    • You only need subscription for OFSC to configure / customize it. Note there are various modules you can get subscription for, which unlock certain functionality within the product.
    • You cannot configure or customize OFSC from agent console.
    • Yes you need to develop integration between the products to pass data between them. 
    • Yes the user accounts are different, however both products support single sign on (several different methods).
    • As for demo, you will need to speak to your Oracle Account Manager, but I have not heard of customers getting demo versions before.

    Cheers,

    Brett

  • Hardik Gupta

    Hi Priyanka,

    If the time zone region has DST then OFSC automatically adjusts the time according to the timezones configured for the particular resource.

    The resource that are a part of the Arizona section that observe DST- use "(UTC-07:00) Denver - Mountain Time (MT)"

    For the other parts that donot oberve DST use "(UTC-07:00) Phoenix - Mountain Time (MT)"

    Regards,
    Hardik Gupta

  • Hardik Gupta

    Hi Seethalakshmi,

    By Menu type field do you mean a drop down select kind of field or something else?

    Combo box is a drop down, where one value can be selected from the list of values.

    There is no separate menu type field in OFSC.

    Regards,

    Hardik Gupta