Field Service

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  • Zsolt Tolgyesi

    Sorry, that option isn't available https://docs.oracle.com/en/cloud/saas/field-service/18d/faadu/configuring-oracle-field-service-cloud.html#c_linkTemplates

    Possible options:
    Second activity starts after the first one is finished (Finish-to-Start)
    Second activity starts after starting the first one (Start-to-Start)
    Both activities must be started simultaneously by different resources (Simultaneous)
    Activities related to each other (Related)

    Zsolt

  • Adam

    Thank you Zsolt.

    Please can you advise if there is an option to end simultaneously as well?

  • Zsolt Tolgyesi

    Sorry, but our implementation is different, and the source of the activities isn't the Sales Cloud. We're able to make a main activity and as many second technician's activities as we want and all of them are linked together with the "Start simultaneously" option.
    Zsolt

  • Zsolt Tolgyesi

    Hi Adam,

    It's not possible OOTB. But a simple guidance can be write into a comment field, for example: "avoid ABC road, while it's closed".

    Regards,
    Zsolt

  • Adam

    Out client has very simple requirement:

    Activity arrives, create a team of resources ( field operators + trucks) and assign that activity to the team. So 1 activity to one team. But currently Field Service cloud opens up new activity creation form whenever we creates a team. As you know our activities will be coming from external system so what is the purpose of opening new activity form which is totally not required and out of the senses.

    This is coming as showstopper for us as let suppose an activity arrives from Sales Cloud which requires 03 Operators and 01 truck then instead of teaming up resources and assign them to the newly arrive activity the dispatcher will be forcing to create 04 more activities if wants to team up.

    May be there is something i did not understood yet. Now, please understand one thing that there is no way to create manual activities in our field operations. Now please let me know if our linked activities can service the purpose or OFvS is not a solution for our client.

  • Adam

    Thanks Zsolt. Please can you explain it more with one ore more real life examples?

     

  • Adam

    This is my xslt fine:

    <?xml version="1.0" encoding="UTF-8"?>
    <xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <xsl:template match="/">
    <html> 
        <body>
        <h2></h2>
        <table border="1">
            <tr bgcolor="#41c1f4">
                <th>Service Item Name</th>
                <th>Unit #</th>
                <th>Quoted Quantity</th>
                <th>Unit of Measure</th>
    <th>Rate</th>
    <th>Quoted Price</th>
    <th>Actual Quantity</th>
    <th>Actual Price</th>
            </tr>
            <xsl:for-each select="catalog/cd">
            <tr>
                <td style="text-align:center"><xsl:value-of select="name"/></td>
                <td style="text-align:center"><xsl:value-of select="unitNum"/></td>
                <td style="text-align:center"><xsl:value-of select="quotedQ"/></td>
    <td style="text-align:center"><xsl:value-of select="uom"/></td>
    <td style="text-align:center"><xsl:value-of select="Rate"/></td>
    <td style="text-align:center"><xsl:value-of select="quotedP"/></td>
    <td style="text-align:center"><xsl:value-of select="actualQ"/></td>
    <td style="text-align:center"><xsl:value-of select="ActualP"/></td>            
            </tr>
            </xsl:for-each>
        </table>
        </body>
        </html>
    </xsl:template>
    </xsl:stylesheet>
     
    And this is the payload value:
    <catalog> <cd><name>Disposition</name><unit>1151, Hydrovac</unit><quotedQ>1</quotedQ><actualQ></actualQ><uom>Hour</uom><rate>285</rate><quotedP>285</quotedP><actualP></actualP></cd></catalog>

     

  • shankar

    Hi Richard,

    I haven't tried that yet. Let me build a sample plugin and try this. Will update if I am successful.

    Regards,

    Shankar

  • Richard Laird

    Hi,

    Has anyone else had any experience in this area?

    Thanks

  • Hardik Gupta

    Hi Adam,

    Can you please elaborate the some attributes of these quote line items and maximum how many such items can be there associated to activity.

    Regards,

    Hardik

  • Hardik Gupta

    Hi Adam,

    Can you please share with the community?

  • Zsolt Tolgyesi

    Hi Adam,

    Yes, if the activities has as many linked activities as your scenario requires, if no, then not, because one activity can be routed only to one resource.

    Regards,
    Zsolt

  • Zsolt Tolgyesi

    Hi Adam,

    IMO Activity linking functionality is the answer.

    Regards,
    Zsolt

  • Adam

    I got it fixed.

    Thanks

  • Hardik Gupta

    Hi Adam,

    For each technician you can add the holidays. 

    Resource Settings - > Resource Calendars-> Click on the Gear Icon -> Add Non - working time.

    Select the holiday from the drop down, Start date and end date.

    You can maintain the list of Holidays in the Non-Working Reason section . Configuration - > Work Schedules-> Non working reasons.

    As part of the OFSC system design if the field tech is on holiday then no activities will be assigned. System will give you a pop up message saying "Cannot assign activity".

    Regards,

    Hardik