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  • Bernice Lam
    Get Started in the Oracle Cloud Customer Connect Community144.8
    Announcement posted June 21, 2013 by Bernice LamBronze Crown: 15,000+ Points, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Marketing, Other, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards 
    Title:
    Get Started in the Oracle Cloud Customer Connect Community
    Announcement:

    Last updated: July 25, 2018

    Welcome to Cloud Customer Connect – Oracle's premiere online cloud communityspecifically designed to promote peer-to-peer collaboration and sharing of best practices, enable customers and partners to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.

    Follow these steps to help you get started:

    Have questions? Check out the Help page for answers, or visit the Site Feedback and Questions forum to ask a member of the Customer Connect team.

    We look forward to your participation in the community!

  • Lisa Ozkan
    Release 13 Progress Update145.0
    Announcement posted November 17, 2017 by Lisa OzkanSilver Medal: 2,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Maintenance, PPM, Procurement, Release, SCM, Talent, Talent Acquisition - TEE, Upgrade, Workforce Management, Workforce Rewards 
    Title:
    Release 13 Progress Update
    Abstract:

    Join us on November 30, 2017 10:00am - 11:00am PT to learn about our Release 13 Progress Update - Meeting Details!
    Topics will include:

    • Streamlined software development and delivery process
    • How to find content related with your current and next version on cloud.oracle.com
    • Release 13 Update Policy
    • Reminders about getting ready for Release 13

    Presented by Lisa Ozkan, Director, HCM Product Strategy.

    Post your questions in this forum post before the session to have them answered during the live event.

    The replay and slide deck will be available from this event posting within 24 hours following the live session.

    Announcement:
     
    Oracle Cloud Customer Connect
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    Release 13 Progress Update


    Hello Oracle Cloud User,

    Since we launched Oracle SaaS (Fusion), we have worked tirelessly to ensure our cloud strategy meets and exceeds your expectations. Oracle Cloud adoption is increasing at a record pace; therefore, we would like to provide you with an update on recent progress.
     

    1. Release 13 Focus

     

    Release 13 of Oracle Cloud Applications is a significant release achieving two key milestones: new cloud products & user experience and a streamlined software development process.

    • R13 includes many new cloud products focused on Supply Chain Management and Customer Experience
      plus a new User Interface:
       
      • Supply Chain Management Introduced 436 new features and six new products covering sales and operation planning, demand management, supply planning, collaboration, quality management, and maintenance. These new products are designed to help customers create intelligent, connected, and customer-centric supply chains by aligning internal activity and improving collaboration between suppliers and manufacturers.
         
      • Customer Experience Extended the Oracle CX Cloud Suite with the introduction of Oracle Engagement Cloud, which combines sales and service capabilities to help organizations increase customer satisfaction, loyalty, and up-sell opportunities. It enriches the customer experience by bridging the gap between sales and customer service.
         
      • User InterfaceNot only did we overhaul the UI design and add more visualizations to produce a more modern look and feel, but we also simplified workflows by removing unnecessary steps.
         
    • While creating Release 13 we re-engineered and dramatically streamlined the software development process to converge on a single, managed code line in the cloud. Oracle's designers and developers are able to accelerate the delivery of innovation to our customers, resulting in more functionality, available sooner, on a predictable schedule.
       
    2. Communication
    • Oracle issued a Cloud Applications Press Release (link) announcing the availability of Oracle Cloud Applications Release 13. This further extends the industry's broadest, deepest, and fastest growing suite of cloud applications.
       
    • Oracle published an SCM-Focused Press Release (link) highlighting new innovations that enhance the user experience and support demand-driven business models with modern, end-to-end supply chain best practices.
       
    • Oracle published Readiness Material (link) on cloud.oracle.com which describes new features delivered in R13.
       
    • In addition, Oracle published R13 Documentation (link) on Oracle Help Center.
       
    3. Availabilty, Cadence, and Consumption

     

    Availability

    • Due to the unprecedented level of R13 innovation – many new products, 1,224 new features, a new software development/release process  coupled with our goal to deliver the highest quality cloud applications to our customers, we are moving at a measured pace.
    • The target date to complete the upgrade scale out and begin the bulk upgrade to R13 is February 2018. You should receive an invitation to schedule your upgrade in December.

    Cadence

    • The previous release plan for Oracle Cloud Applications was two scheduled releases per year.
    • The plan for Release 13 and future releases incorporates four quarterly updates.
    • In addition, a set of release readiness or “preview” material is published on the cloud.oracle.com site even sooner. This material provides a preview of new and updated functionality coming in the next release to help you understand and plan.

    Easy to Consume

    • As new functionality is steadily introduced into your environment; it is done in a non-disruptive way.
    • That is, new functionality is delivered disabled or turned off. You choose when to enable and begin leveraging as it fits into your schedule. Plus, new feature enablement is as simple as using a wizard-based tool to activate and configure.
    • Overall, this approach is sensitive to your business needs and minimizes any operational disruption.

     

    4. Terminology

     

    To be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:

    Example:

    • Oracle Sales Cloud R13 (update 17B)
    • Oracle Sales Cloud R13 (update 17C)
    • Oracle Sales Cloud R13 (update 17D)

    The number 17 represents the calendar year. A,B,C,D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: there is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter.

    In addition, the monthly update, previously known as Patch Bundle, will be renamed to Maintenance Pack.

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    YOU are the focus  Oracle is continuously working to enhance your experience, including new feature delivery, exceptional customer support, and clear customer communication.

     
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  • Bernice Lam
    Introducing Ideas At-a-Glance with My Idea Dashboard124.9
    Announcement posted August 30, 2017 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Procurement, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Introducing Ideas At-a-Glance with My Idea Dashboard
    Announcement:
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    Oracle Cloud Customer Connect
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    Cloud Customer Connect Logo Introducing Ideas At-a-Glance with My Idea Dashboard

    The My Idea Dashboard consolidates everything idea-related onto one simple, accessible page. Manage, share and keep track of your favorites – while providing feedback to help us continually improve your customer experience.  

    Here’s a quick look at the My Idea Dashboard:

    1. My Ideas

    This section lists ideas you’ve personally posted (an idea is an enhancement or suggestion for improving the product). Remember when posting new ideas, add use-cases and personas to clarify benefits.

    2. My Favorite Ideas

    Here, find ideas you’ve marked as your favorites, as well as related activities (votes, status) for each idea. Keep track of your top picks and see how others respond.

    3. Ideas from My Network

    This area features ideas from your personal network community. Build your network by adding members you follow for advice, expertise and insight. The larger your network, the more great ideas you’ll access.

    4. Recent Ideas

    Which ideas are trending in the forums right now? View all recently posted ideas from the Customer Connect community on your favorite idea labs.

    5. My Favorite Idea Labs

    Here, find ideas posted to your favorite Idea Labs (I.e. Human Capital Management, Talent Management, Enterprise Resource Planning, etc.). Track others’ posts and comments in areas that interest you most.

    6. Top 10 Ideas

    The Top 10 ideas are drawn from My Favorite Idea Labs, based on community member votes. Vote for your favorites, because your contributions help us develop and design our product roadmap.

    We hope you start using your Idea Dashboard to track your favorite ideas. We would love to hear your feedback!

     

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  • Bernice Lam
    Announcing an Improved Points System64.9
    Announcement posted June 3, 2018 by Bernice LamBronze Crown: 15,000+ Points, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Announcing an Improved Points System
    Announcement:
     
    Oracle Cloud Customer Connect
     
    Announcing an Improved Points System

    At Oracle, we know our community members are special, therefore we are constantly looking for new ways to deliver a unique and rewarding online community experience.

    Recently, we conducted 3rd party research on gamification and incentivization with the goal of increasing community collaboration, and we have identified an optimization opportunity.

    As a result, our activity-driven points system has been adjusted to align with current social best practices.  For example, members are now rewarded with more points when commenting on posts, providing product ideas, or rating other member's contributions.  By promoting collaboration, the whole community becomes more vibrant, all while contributors grow their personal brand and reputation.

    For more details, please visit the Reputation Management – Champion Level page.

    Integrated Cloud Applications & Platform Services
     
  • Hemal Kapasi
    Updates to the Rewards and Recognition Program55.0
    Announcement posted March 4, 2016 by Hemal KapasiBronze Trophy: 5,000+ Points, tagged Architecture, BI, Engagement Cloud, Financials, Fusion, General, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, Release, SCM, Talent, Talent Acquisition - TEE, UX 
    Title:
    Updates to the Rewards and Recognition Program
    Announcement:
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    Oracle Applications Customer Connect
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    Hello Oracle Cloud User,
    At Oracle, we know that our customers are the key to our success. We learn from every customer, and we apply this knowledge to continually improve our online community experience. We are excited to announce that we have enhanced our Rewards and Recognition program to include points for different types of actions which were not rewarded earlier. Specifically, when a community member posts content that is highly relevant or meaningful, other users can flag or mark the content as such.

    Reputation points increase the visibility of quality contributors, giving participants a chance to gain more rewards as an incentive to share knowledge and collaborate within the community. A member's "reputation score and level" enables other community members to trust content provided by top contributors, who often provide some of the highest value within their respective communities.

    In summary, by consistently providing highly rated content, contributors can earn more points, get badges, get exposed to and network with a broader range of community members, and even boost their own personal brand.

    To view more details, please visit the Points and Badges page in the community.
    Thank You,
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  • Bernice Lam
    September 2019 Newsletter – OpenWorld Wraps Up, New ER P...34.8
    Announcement posted September 30, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    September 2019 Newsletter – OpenWorld Wraps Up, New ER Process for EPM, New Forums and More!
    Announcement:
     
    oracle-logo.png Cloud Customer Connect
    Monthly Newsletter – September 2019
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    Visitors, Videos and More at Oracle OpenWorld 2019

    With the close of OpenWorld 2019, the Customer Connect team wishes to thank the many visitors who stopped by our booth, our video testimonial participants, and of course, our dedicated video crew. This was the first year we produced video testimonials during this conference, and the enthusiasm and energy during production were definitely heightened by the OpenWorld experience. Look for the new videos to be posted to the Customer Connect site in the coming weeks.  

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    This year, the number of folks who came by easily topped last year’s count, and we enjoyed connecting on a personal level, meeting and chatting with current members and signing up new participants. For the first time, we passed out custom-designed pins to members and visitors – a huge hit for all recipients.

    Being part of OpenWorld was just as rewarding, inspiring and exciting as ever, and we are looking forward to watching our customers continue to succeed with the support of Oracle’s newest Cloud technologies.

    Reminder: Change in EPM Enhancement Request Process 

    Attention Oracle EPM Cloud Customers: As a friendly reminder, please note that after October 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for EPM Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the EPM FAQ document regarding this change. We look forward to seeing you in the Idea Labs!

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    Modern Business Experience Call for Ideas is Open 

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    It was so amazing being on-site with Cloud Customer Connect members at OpenWorld that we’re already looking forward to seeing more of you at Modern Business Experience in Chicago, March 23–26, 2020. The Call for Ideas is now open through October 25, 2019.

    Please consider sharing a success story or best practice for CX, ERPM, HCM, or SCM solutions. Your peers want to hear new stories and perspectives from all stages of the cloud journey – yours included! 

    Two New Forums - Enterprise Contracts and Subscription Management

    We're pleased to announce two new forums on Cloud Customer Connect for Enterprise Contracts and Subscription Management. Use the Enterprise Contracts Forum to discuss the Procurement Contracts and Project Contracts options, as well as the overall contract life cycle supported by Enterprise Contracts. The Subscription Management Forum for the Subscription Management application covers the entire subscription life cycle through billing of subscriptions, services, and recurring usage-based products.

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    We invite you and your colleagues to join the conversation! Learn more about these applications at Oracle Cloud Readiness  

    Top Active Members of the Month 

    Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.

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    1. Linda Dunn, RTI International
    2. Prateek Parasar, Inoapps
    3. Wade Wilson, National Instruments
    4. Julien Dubouis, Accenture
    5. David Huang, Optima Data Internasional
    6. C Trieb, Paragon Data GmbH
    7. Digvijay Chauhan, MUFG Securities
    8. Sebastiaan Draaisma, CGI Group Inc
    9. Ravi Kanth Vuddagiri, Infosys
    10. Byron Zhao, Health Shared Services Saskatchewan

     

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    Upcoming Conferences

    DOAG

    November 19–22, 2019

    Nuremberg, Germany

    UKOUG TECHFEST

    December 1–4, 2019

    Brighton, UK

    Modern Business Experience

    March 23–26, 2020

    Chicago, IL

    Join us on LinkedIn today!
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    © 2019 Oracle    About Oracle    Contact Us    Legal Notices    Terms of Use    Your Privacy Rights

     

  • Liff Thomas
    Introducing a New Help Delivery Model Beginning in Update...34.8
    Announcement posted September 12, 2019 by Liff ThomasGreen Ribbon: 100+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Introducing a New Help Delivery Model Beginning in Update 19D
    Announcement:
     
    Oracle Cloud Customer Connect
    Introducing a New Help Delivery Model Beginning in Update 19D

    Hello Cloud Applications User,

    INTRODUCING A NEW HELP DELIVERY MODEL

    Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.

    Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center.  As before, Help links in the applications will continue to open topics that users need to complete their tasks.  But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.

    One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.

    BENEFITS OF THE NEW DELIVERY MODEL

    This new approach brings you an improved user experience:

    • Oracle Help Center is now the single solution for all your help and documentation
    • No sign-in is required to access help content
    • Fewer clicks are required to get help content
    • Help opens in a new browser tab or window so you can keep it open while you work
    • Help opens with a table of contents so it's easier to find additional related content
    • Oracle Help Center supports your mobile devices as well as your desktop
    • Management of your own company-created help remains the same

     

    >>  Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.

    Integrated Cloud Applications & Platform Services
     
     
  • Gretchen Bulan
    Climb The Ranks! Earn Points & Badges In Oracle...35.0
    Announcement posted September 17, 2018 by Gretchen BulanSilver Medal: 2,000+ Points, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Maintenance, Marketing, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Climb The Ranks! Earn Points & Badges In Oracle University’s Free Online Education Platform
    Abstract:

    Learn about Oracle Cloud in Oracle LaunchPad and start earning points and badges for completing cloud training, quizzes and practice exercises.

    Announcement:
     
    Oracle Cloud Customer Connect
    Climb The Ranks! Earn Points & Badges In Oracle University’s Free Online Education Platform
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    Access Oracle LaunchPad and complete training, quizzes and activities to earn points and badges in this new cloud learning tool. Share Oracle LaunchPad with your team to accelerate cloud adoption. 

     

    Integrated Cloud Applications & Platform Services
     
  • Bernice Lam
    June 2016 Newsletter — Champions of the Customer Connect C...34.9
    Announcement posted June 30, 2016 by Bernice LamBronze Crown: 15,000+ Points, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE 
    Title:
    June 2016 Newsletter — Champions of the Customer Connect Community
    Announcement:
    Oracle Applications Customer Connect Community
    Monthly Newsletter — June 2016
     
    Champions of the Community

    This month, we have begun sending Certificates of Achievement to members who have reached one of the Champion Levels in our reputation management program. These members have earned their Champion Level by contributing to the community and sharing their expertise and knowledge with other members.  

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    The certificates can be downloaded and printed as well as added to a member's LinkedIn profile. We look forward to seeing you earn your certificates!
    Oracle Applications User Experience on Customer Connect
    OAUX We are pleased to feature Oracle Applications User Experience (OAUX) on the Community. If you are interested in learning more about the Oracle Cloud User Experience, visit the new page to stay informed about the latest UX announcements, upcoming events, and updates from the OAUX team. To learn more about OAUX, visit www.oracle.com/usableapps.
    New Forums: Security, ERP Integrations and Extensions
    Check out our two new forums—Security and ERP Integrations and Extensions. With expertise and the collective knowledge of our members, get practical guidance to overcome wide-ranging security, integration, and extensibility challenges. Join the conversation today! Security and ERP Integration
     
    Top Active Members of the Month

    Congratulations to our top 10 active members of June! Interested in earning more points? Check out our Champion Level page for more details.

    1. Issie Andrews, Credit-Suisse
    2. Alison Gold, Ideas Collide
    3. David Trance, Computer Task Group Inc
    4. Carlyne Lynch, Tosoh Quartz
    5. Melvin Hernandez, Tampa General Hospital
    6. Daniel Klinger, Mount Sinai Health System
    7. Andrews Stanley, Chain-Sys (India) P Ltd
    8. Rachel Fowler, Federal Reserve Bank of Kansas City
    9. Rachel Castellanos, Exelon Corporation
    10. Aritra Maulik, Deloitte
    Issie Andrews Alison Goldt David Trance Carlyne Lynch Melvin Hernandez
    Daniel Klinger Andrews Stanley Rachel Fowler Rachel Castellanos Aritra Maulik
    Do you know? Did you know?

    Starting August 1, all Customer Connect events will be switching over to audio streaming ONLY. We will no longer be using dial-in numbers for live events. Webcast broadcast audio can be heard over your computer speakers.

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    Interested in attending Customer Connect events? Check out our events calendar regularly to find out what are the upcoming events. If you attend three or more events within a quarter, you can even earn an Event Enthusiast badge!

     
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    Key Announcements
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    Release Announcements
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    Event Replays
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    Upcoming Conferences
    OTM User Conference 2016
    August 14–17, 2016
    Philadelphia, PA

    Oracle OpenWorld 2016
    September 18–22, 2016
    San Francisco, CA

     
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  • Bernice Lam
    June 2019 Newsletter – Two New Idea Labs, Big Changes to E...25.0
    Announcement posted June 27, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    June 2019 Newsletter – Two New Idea Labs, Big Changes to ERP & SCM ER Process, and More!
    Announcement:
     
    Oracle Cloud Customer Connect
    Monthly Newsletter – June 2019

    Change in Enhancement Request Process for ERP and SCM Cloud Customers

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    ERP and SCM Cloud are transferring the Enhancement Request (ER) process from My Oracle Support to Cloud Customer Connect's Idea Labs on August 1, 2019.

    This move is part of Oracle's ongoing initiative to continuously improve the customer experience. 

    The Idea Labs will allow ERP and SCM Cloud customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle. Oracle's product management teams monitor and review all ideas posted by the community and provide guidance on product roadmap plans.

    For more details, please reference this announcementWe are hosting a Customer Connect webinar session on Jul 11 to provide more information regarding this important change.

    New Idea LabsEnterprise Contracts and Subscription Management

    We are pleased to announce the debut of two new Cloud Customer Connect Idea Labs:  Enterprise Contracts and Subscription Management. Use the Enterprise Contracts Idea Lab to submit ideas for options such as Procurement Contracts and Project Contracts, as well as ideas relating to the overall contract life cycle supported by Enterprise Contracts. The Subscription Management Idea Lab covers the entire subscription life cycle including subscription billing, management services, and recurring usage-based products. 

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    Oracle University Webinar Replay: Oracle PaaS/OCI Solutions 

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    Oracle Platform-as-a-Service (PaaS) and Oracle Cloud Infrastructure (OCI) training solutions help business users and developers leverage the full power of these technology services. 

    In our recent webinar, Oracle University experts introduced industry-leading and innovative training resources, certification opportunities, and enablement strategies for PaaS/OCI education and adoption. Watch the replay here

    Top Active Members of the Month

    Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.

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    1. Linda Dunn, RTI International
    2. Volodymyr Faranosov, Epicenter BV
    3. Sebastiaan Draaisma, CGI Group Inc.
    4. Karen Waddell, Three (Hutchison Whampoa 3G IP S.A R.L.)
    5. Stephanie Clement, Putnam Investments, LLC
    6. Ramesh Radhakrishnan, CherryRoad Technologies
    7. Lori Culp, National Rural Utilities Cooperative Finance Corporation
    8. Abul Khair, Metrolinx
    9. Janardhana Kondaveeti, Infosys Limited
    10. Felix Beaudoin, Deloitte
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    Release Announcements

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    Event Replays

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    Upcoming Conferences

    Oracle OpenWorld 2019

    September 16–19, 2019

    San Francisco, CA

    DOAG 2019

    November 19–22, 2019

    Nuremberg, Germany

    Join us on LinkedIn today!
    Integrated Cloud Applications & Platform Services