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Announcement last edited April 8, 2019 by Bernice Lam
, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Marketing, Other, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards Title:Get Started in the Oracle Cloud Customer Connect CommunityAnnouncement:Last updated: July 25, 2018
Welcome to Cloud Customer Connect – Oracle's premiere online cloud community – specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable customers and partners to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.
Follow these steps to help you get started:
- Check out the Community Overview video
- Visit your Member page by clicking your name at the top of this page, and then update your Profile
- View the Help link at the top of this page to learn more about how to use the community site to build your network, manage your subscriptions, and much more
- Review the Community Guidelines
- Personalize your Customer Connect homepage
- Visit the Events page and mark your calendar for important release announcements, corporate events, and more
- Find out how you can influence the Oracle product roadmap by submitting or voting on ideas in the Idea Labs
- Learn about how to collect points and manage your reputation as you contribute to the community
Have questions? Check out the Help page for answers, or visit the Site Feedback and Questions forum to ask a member of the Customer Connect team.
We look forward to your participation in the community!
Announcement posted December 11, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Workforce Management, Workforce Rewards Title:Take 5 Minutes and Earn a USD $10 Visa Gift Card!Announcement:
Cloud Customer Connect Oracle Analytics Cloud G2 Product Review 
Your Voice Matters!
Provide a G2 product review on your Oracle Analytics Cloud experience and the benefits are twofold! Your perspective helps others choose the right Cloud solutions – PLUS, if you are one of the first 150 reviewers, we'll send you a USD $10 VISA gift card!
- Reviews take 5-8 minutes to complete
- First 150 contributors receive a gift card
©2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement posted December 11, 2019 by Lisa Chang, tagged BI, Commerce, CPQ, Global HR, HCM, HCM Customization Solutions, HCM Midsize - TBE, Marketing, Service, Talent, Talent Acquisition - TEE, Workforce RewardsTitle:DECEMBER 2019 Advisory: Cloud ReadinessAnnouncement:Cloud Customer Connect DECEMBER Advisory: Cloud Readiness SECTION 1 - Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Marketing, Sales, and Service; Human Capital Management; Enterprise Performance Management; Supply Chain Management; and Industry Applications. Specifically, you will find:
What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
Maintenance Packs & Known Issues: Details of the fixes are included in Maintenance Pack documents and any critical issues not yet addressed are described in Known Issues documents
Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Marketing, Sales, and Service
B2B Campaign Mgmt (Eloqua): 19D
Sales Planning: December Update
Human Capital Management
Enterprise Performance Management
Supply Chain Management
Industry Applications
You can access the full set of Readiness content from the homepage
SECTION 2 - Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance
Human Capital Management
Talent Management 19D (DEC): New Feature Summary | What's New
Recent Adjustments
Marketing, Sales, and Service
Sales and B2B Service 19D: New Feature Summary | What's New
Human Capital Management
Human Resources 19D: New Feature Summary | What's New
Talent Management 19D: New Feature Summary | What's New
Workforce Rewards 19D: New Feature Summary | What's New
Quick Access...
from Oracle.com
Click on the menu button, then click on "Cloud Readiness"
Example: What's New Document
©2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
- Announcement last edited December 3, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:November 2019 Newsletter – Innovations in Oracle Guided Learning; Customer Survey; Modern CX 2020; and More!Announcement:
Cloud Customer Connect Monthly Newsletter – November 2019 Live Webinar – See it First: New Innovations in Oracle Guided Learning Revolutionize SaaS Adoption
Join Oracle University for the live webinar debut of the brand new capabilities of Oracle Guided Learning. Be the first to see the latest innovations that help your employees accelerate SaaS adoption.
In this session, you’ll learn a new way to drive instant change communications, experience a dynamic solution that delivers learning content in the flow of work, and hear how other companies drive adoption and business value through Oracle Guided Learning. Register now! Oracle University's Guided Learning Forum and Idea Lab Now Available
Our new Oracle Guided Learning forum and idea lab have launched this month! Using the forum, you can collaborate with Oracle experts and other Oracle education users to get answers and information about Oracle Guided Learning. The idea lab allows Oracle education customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle University. Subscribe now and start participating today!
Survey: Oracle Transactional Business Intelligence
Oracle development is planning feature improvements for Oracle Transactional Business Intelligence (OTBI). To better understand SaaS customers’ reporting needs, usage, and requirement gaps, we are conducting an OTBI customer survey. Please take 10 minutes to complete this 10-question survey and share your feedback, thoughts and ideas.
Thank you for your time!Your Journey to Modern Customer Experience 2020 Starts Today
We’re crowd-sourcing Modern CX 2020, and we need your help! Join the Modern CX 2020 experience, hosted in the Oracle CX Hero Hub, to provide feedback on training sessions you’d like to attend, meetups you’d like to join, bands you’d love to see on stage, and more.
You’ll also find opportunities to share your success—like speaking with a Product Manager in a breakout session, networking with other attendees, getting featured in Forbes, leading a meetup, or weighing in on a “hot topic” in the industry.
Check out the Oracle CX Hero Hub today for more details, or if you’re like to be invited, talk to your account executive for more details. Remember to use the Cloud Customer Connect discount code CCC at registration for a special rate of $995!
New Idea Lab – Vocado Student Financial Planning
We are pleased to announce the debut of the Vocado Student Financial Planning Idea Lab. Use this idea lab to submit ideas associated with US Financial Aid support (eligibility, packaging, awarding,New to Idea Labs? Review the Idea Lab Guidelines to get started. disbursement)!
New to Idea Labs? Review the Idea Lab Guidelines to get started. Top Community Innovators
Kudos to our Top Innovators of 2019! These members have demonstrated their creativity by getting the most ideas delivered as product features within this year. Interested in building your reputation on the community? Check out our Reputation Management page for more information.
- Emma Fisher, Tesco Stores Ltd.
- Reghu, Accenture
- Jurgen De Backer, HRMC
- Revital Schechter, Accenture
- Matt Malvezzi, Hearst Communications Inc.
- Adam Liu, Accenture
- Hitesh Dubey, CapGemini
- Aya Perry, ECI Telecom
- Prateek Das, CapGemini
- Jamie Watson, Windstream Communications
Key Announcements 
Release Announcements 
Event Replays Upcoming Conferences
December 1–4, 2019
Brighton, UK
December 5–7, 2019
Hyderabad, India
March 23–26, 2019
Chicago, IL
Join us on LinkedIn today! © 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement last edited September 12, 2019 by Prateek Subba
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Introducing a New Help Delivery Model Beginning in Update 19DAnnouncement:
Cloud Customer Connect Introducing a New Help Delivery Model Beginning in Update 19D 
Hello Cloud Applications User,
INTRODUCING A NEW HELP DELIVERY MODEL
Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.
Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center. As before, Help links in the applications will continue to open topics that users need to complete their tasks. But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.
One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.
BENEFITS OF THE NEW DELIVERY MODEL
This new approach brings you an improved user experience:
- Oracle Help Center is now the single solution for all your help and documentation
- No sign-in is required to access help content
- Fewer clicks are required to get help content
- Help opens in a new browser tab or window so you can keep it open while you work
- Help opens with a table of contents so it's easier to find additional related content
- Oracle Help Center supports your mobile devices as well as your desktop
- Management of your own company-created help remains the same
>> Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.
Integrated Cloud Applications & Platform Services- Announcement last edited November 4, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE Title:October 2019 Newsletter – Conference Discount, New Forums, and OOW Videos!Announcement:
Cloud Customer Connect Monthly Newsletter – October 2019 
OpenWorld Attendees Share Community Insights Via Video Testimonials
During OpenWorld 2019, Customer Connect produced a series of new video testimonials featuring conference attendees discussing community resources, benefits, and features. This was the first year we took our cameras and production crew on-site during OpenWorld, and we’re excited to share the results!
Read more about the videos here or visit the Success section of the Customer Connect site to view our complete video library.
Modern Business Experience – Exclusive Community Discount!
Oracle has combined its annual cloud applications conferences. Modern Business Experience now includes CX, Finance, HR, and Supply Chain. Content tailored to each of these communities will immerse attendees in programming specific to their business interests while the larger event offers innovative ways to work across departments.
Plan now to attend March 23–26, 2020 in Chicago and watch for conference updates. Cloud Customer Connect members will receive a discount at registration with code CCC for $995. New Forum and Idea Lab – Public Sector Community Development
We're pleased to announce a new forum and a new idea lab on Cloud Customer Connect for Public Sector Community Development. Use the Community Development Forum to discuss the new cloud solution for local government agencies focused on building permits, inspections, planning and zoning entitlements and municipal code enforcement. Use the Community Development Idea Lab to submit ideas for this new cloud solution for local government agencies.
We invite you and your colleagues to join the conversation and participate in guiding the roadmap for this brand new cloud solution! Learn more about these applications at www.oracle.com/communitydevelopment. Introducing the New Service Logistics Cloud Forum
Oracle Service Logistics Cloud connects your customer service & field service activities to your supply chain to provide you with a complete enterprise-wide service solution. Come visit the new Service Logistics forum to learn more about this solution, connect with experts and share best practices.
Top Problem Solvers of the Community
Here are the Top 10 Problem Solvers who had the most comments selected as Best Answers on the community forums in the past 12 months. Interested in building your reputation on the community? Check out our Reputation Management page for more information.
- Sebastiaan Draaisma, CGI Group Inc – 199 Best Answers
- Volodymyr Faranosov, Epicenter BV – 50 Best Answers
- David Zimmerman, Deloitte – 37 Best Answers
- Zsolt Tolgyesi, UPC Hungary Ltd. – 35 Best Answers
- Debo Bandyopadhyay, Accenture – 25 Best Answers
- Janardhana Kondaveeti, Infosys Limited – 25 Best Answers
- Jody Reutemann, PinpointHRM – 25 Best Answers
- Julien Dubouis, Accenture – 24 Best Answers
- Arun Kumar Krishnan, TransSys Solutions – 21 Best Answers
- Reghu, Accenture – 20 Best Answers
- Nivya Mathire, Dubai Airports – 20 Best Answers
Key Announcements Release Announcements Event Replays Upcoming Conferences
November 19–22, 2019
Nuremberg, Germany
December 1–4, 2019
Brighton, UK
December 5–7, 2019
Hyderabad, India
March 23–26, 2019
Chicago, IL
© 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement posted November 4, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Maintenance, Marketing, Platform - PaaS, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:The New Cloud Support Dashboard is Now Live!Abstract:Our Oracle Support site has been updated with an easy to use dashboard design that provides the most commonly used links right at your fingertips.
Announcement:Cloud Customer Connect The New Cloud Support Dashboard is Now Live! Welcome to the New Cloud Support Portal Dashboard!
You may have noticed that we recently changed the look of the support.oracle.com website. Our Oracle Support site has been updated with an easy to use dashboard design that provides the most commonly used links right at your fingertips. Customers can also try the enhanced search tool that utilizes Oracle’s federated search functionality to look across multiple knowledge repositories and sites.
As a SaaS customer, personalizing the dashboard by selecting your SaaS products will limit the resources shown on the dashboard so they are SaaS focused. We highly recommend you take the time to customize your profile to ensure you are getting the most from the new dashboard.
We’ve put together a new knowledge document to help you learn more about this exciting new dashboard. Take a couple of minutes to check out the Oracle Support document linked below to see a video walkthrough of the steps you need to take to customize the dashboard and to learn more.
- Oracle Support Article: Personalizing the Cloud Portal Dashboard (Doc ID 2602815.2)
© 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
- Announcement posted October 29, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:OpenWorld Attendees Share Community Insights Via Video TestimonialsAnnouncement:
Cloud Customer Connect OpenWorld Attendees Share Community Insights Via Video Testimonials 
During OpenWorld 2019, Customer Connect produced a series of new video testimonials featuring conference attendees discussing community resources, benefits, and features.
This was the first year we took our cameras and production crew on-site during OpenWorld, and we’re excited to share the results!
Click on the links below, or visit the Success section of the Customer Connect site to view our complete video library.
- Mythics -- Values Community On Cloud Customer Connect
- eVerge Group -- Finds Answers on Cloud Customer Connect
- GE -- Values Networking on Cloud Customer Connect
- Mythics -- Recommends Cloud Customer Connect
- eVerge Group -- Appreciates Events and Idea Labs on Cloud Customer Connect
- GE -- Appreciates Forums on Cloud Customer Connect
© 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
- Announcement last edited October 23, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:September 2019 Newsletter – OpenWorld Wraps Up, New ER Process for EPM, New Forums and More!Announcement:
Cloud Customer Connect Monthly Newsletter – September 2019 Visitors, Videos and More at Oracle OpenWorld 2019
With the close of OpenWorld 2019, the Customer Connect team wishes to thank the many visitors who stopped by our booth, our video testimonial participants, and of course, our dedicated video crew. This was the first year we produced video testimonials during this conference, and the enthusiasm and energy during production were definitely heightened by the OpenWorld experience. Look for the new videos to be posted to the Customer Connect site in the coming weeks.
This year, the number of folks who came by easily topped last year’s count, and we enjoyed connecting on a personal level, meeting and chatting with current members and signing up new participants. For the first time, we passed out custom-designed pins to members and visitors – a huge hit for all recipients.
Being part of OpenWorld was just as rewarding, inspiring and exciting as ever, and we are looking forward to watching our customers continue to succeed with the support of Oracle’s newest Cloud technologies.
Reminder: Change in EPM Enhancement Request Process
Attention Oracle EPM Cloud Customers: As a friendly reminder, please note that after October 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for EPM Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the EPM FAQ document regarding this change. We look forward to seeing you in the Idea Labs!i
Modern Business Experience Call for Ideas is Open
It was so amazing being on-site with Cloud Customer Connect members at OpenWorld that we’re already looking forward to seeing more of you at Modern Business Experience in Chicago, March 23–26, 2020. The Call for Ideas is now open through October 25, 2019.
Please consider sharing a success story or best practice for CX, ERPM, HCM, or SCM solutions. Your peers want to hear new stories and perspectives from all stages of the cloud journey – yours included! Two New Forums - Enterprise Contracts and Subscription Management
We're pleased to announce two new forums on Cloud Customer Connect for Enterprise Contracts and Subscription Management. Use the Enterprise Contracts Forum to discuss the Procurement Contracts and Project Contracts options, as well as the overall contract life cycle supported by Enterprise Contracts. The Subscription Management Forum for the Subscription Management application covers the entire subscription life cycle through billing of subscriptions, services, and recurring usage-based products.
We invite you and your colleagues to join the conversation! Learn more about these applications at Oracle Cloud Readiness. Top Active Members of the Month
Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.
- Linda Dunn, RTI International
- Prateek Parasar, Inoapps
- Wade Wilson, National Instruments
- Julien Dubouis, Accenture
- David Huang, Optima Data Internasional
- C Trieb, Paragon Data GmbH
- Digvijay Chauhan, MUFG Securities
- Sebastiaan Draaisma, CGI Group Inc
- Ravi Kanth Vuddagiri, Infosys
- Byron Zhao, Health Shared Services Saskatchewan
Key Announcements Release Announcements Event Replays Upcoming Conferences
November 19–22, 2019
Nuremberg, Germany
December 1–4, 2019
Brighton, UK
March 23–26, 2020
Chicago, IL
Join us on LinkedIn today! © 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
- Announcement posted August 8, 2019 by Sona Srinivasan
, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, General, Global HR, HCM, Maintenance, Marketing, PPM, Procurement, Release, SCM, Service, Talent, UX, Workforce Management, Workforce Rewards Title:Event Replays for July 2019Announcement:
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