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Announcement posted June 21, 2013 by Bernice Lam
, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Marketing, Other, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards Title:Get Started in the Oracle Cloud Customer Connect CommunityAnnouncement:Last updated: July 25, 2018
Welcome to Cloud Customer Connect – Oracle's premiere online cloud community – specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable customers and partners to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.
Follow these steps to help you get started:
- Check out the Community Overview video
- Visit your Member page by clicking your name at the top of this page, and then update your Profile
- View the Help link at the top of this page to learn more about how to use the community site to build your network, manage your subscriptions, and much more
- Review the Community Guidelines
- Personalize your Customer Connect homepage
- Visit the Events page and mark your calendar for important release announcements, corporate events, and more
- Find out how you can influence the Oracle product roadmap by submitting or voting on ideas in the Idea Labs
- Learn about how to collect points and manage your reputation as you contribute to the community
Have questions? Check out the Help page for answers, or visit the Site Feedback and Questions forum to ask a member of the Customer Connect team.
We look forward to your participation in the community!
- Announcement posted June 29, 2017 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Personalize Your Customer Connect HomepageAnnouncement:
Cloud Customer Connect 
Personalize Your Customer Connect Homepage Based on feedback from our community survey conducted earlier this year, we are pleased to introduce three new ways you can personalize your homepage (accessible from the Contribute menu option and under the My Stuff > My Home from the top of page).
1. My Favorites
Are you constantly navigating to the same pages to find the latest updates and content? Now you can keep all these Forums, Event Calendars, and Idea Labs in one place on your homepage under My Favorites. It’s easy – just navigate to the forums you visit often and click on the Add to Favorites icon below the forum banner.
Once you have created your "My Favorites" list, you will see it in the upper right hand corner of your homepage. To see the full list of your favorites, just click on Next.
2. Posts from My Network
The community is based on member participation – members find answers they need quickly and easily by viewing posts from their peers. Are there members on the community that you always look to for their insight to help solve problems or share their expertise? You can now follow these knowledge experts by adding them to your network and viewing their latest posts in a new section on the homepage called "Posts from My Network".
To add someone to your personal network, simply click on the member’s name to view their profile, then click the Add to My Network button on that person’s profile.
3. My Recent Posts
The new “My Recent Posts” section on the homepage provides a listing of your posts, regardless of which forum you posted to. You can quickly check here to see if other members have posted comments or questions to your posts. No need to set up My Recent Posts – all your posts will appear here automatically!
We hope you start personalizing your home page using these new features. We would love to hear your feedback!
Announcement posted November 20, 2017 by Katrine Haugerud
, tagged Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, PPM, Procurement, Release, SCM, Talent Title:Preview of Oracle Applications Cloud Release 13 (update 17D)Announcement:
Cloud Customer Connect 
Hello Oracle Cloud User,
I. Release Readiness material is now available for Oracle Fusion Applications R13 (update 17D) – Sales & Service, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, you will find:
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Fusion Applications
II. A Reminder on Release Cadence and Terminology
Going forward, Oracle Fusion Applications will have four quarterly releases per calendar year – February, May, August, and November. In addition, to be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:
Example: Oracle Sales Cloud R13 (update 17B), Oracle Sales Cloud R13 (update 17C), Oracle Sales Cloud R13 (update 17D)
The number 17 represents the calendar year. A, B, C, D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: There is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter. In addition, the monthly Patch Bundle will be renamed to Maintenance Pack.
Access is simple...From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness 
Integrated Cloud Applications & Platform Services- Announcement posted August 30, 2017 by Bernice Lam, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Procurement, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Introducing Ideas At-a-Glance with My Idea DashboardAnnouncement:
Cloud Customer Connect Introducing Ideas At-a-Glance with My Idea Dashboard The My Idea Dashboard consolidates everything idea-related onto one simple, accessible page. Manage, share and keep track of your favorites – while providing feedback to help us continually improve your customer experience.
Here’s a quick look at the My Idea Dashboard:
1. My Ideas
This section lists ideas you’ve personally posted (an idea is an enhancement or suggestion for improving the product). Remember when posting new ideas, add use-cases and personas to clarify benefits.
2. My Favorite Ideas
Here, find ideas you’ve marked as your favorites, as well as related activities (votes, status) for each idea. Keep track of your top picks and see how others respond.
3. Ideas from My Network
This area features ideas from your personal network community. Build your network by adding members you follow for advice, expertise and insight. The larger your network, the more great ideas you’ll access.
4. Recent Ideas
Which ideas are trending in the forums right now? View all recently posted ideas from the Customer Connect community on your favorite idea labs.
5. My Favorite Idea Labs
Here, find ideas posted to your favorite Idea Labs (I.e. Human Capital Management, Talent Management, Enterprise Resource Planning, etc.). Track others’ posts and comments in areas that interest you most.
6. Top 10 Ideas
The Top 10 ideas are drawn from My Favorite Idea Labs, based on community member votes. Vote for your favorites, because your contributions help us develop and design our product roadmap.
We hope you start using your Idea Dashboard to track your favorite ideas. We would love to hear your feedback!
- Announcement posted June 3, 2018 by Bernice Lam, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Announcing an Improved Points SystemAnnouncement:
Cloud Customer Connect Announcing an Improved Points System 
At Oracle, we know our community members are special, therefore we are constantly looking for new ways to deliver a unique and rewarding online community experience.
Recently, we conducted 3rd party research on gamification and incentivization with the goal of increasing community collaboration, and we have identified an optimization opportunity.
As a result, our activity-driven points system has been adjusted to align with current social best practices. For example, members are now rewarded with more points when commenting on posts, providing product ideas, or rating other member's contributions. By promoting collaboration, the whole community becomes more vibrant, all while contributors grow their personal brand and reputation.For more details, please visit the Reputation Management – Champion Level page.
Integrated Cloud Applications & Platform Services 
Announcement posted September 12, 2019 by Liff Thomas
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Introducing a New Help Delivery Model Beginning in Update 19DAnnouncement:
Cloud Customer Connect Introducing a New Help Delivery Model Beginning in Update 19D Hello Cloud Applications User,
INTRODUCING A NEW HELP DELIVERY MODEL
Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.
Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center. As before, Help links in the applications will continue to open topics that users need to complete their tasks. But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.
One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.
BENEFITS OF THE NEW DELIVERY MODEL
This new approach brings you an improved user experience:
- Oracle Help Center is now the single solution for all your help and documentation
- No sign-in is required to access help content
- Fewer clicks are required to get help content
- Help opens in a new browser tab or window so you can keep it open while you work
- Help opens with a table of contents so it's easier to find additional related content
- Oracle Help Center supports your mobile devices as well as your desktop
- Management of your own company-created help remains the same
>> Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.
Integrated Cloud Applications & Platform Services
Announcement posted September 17, 2018 by Gretchen Bulan
, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Maintenance, Marketing, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Climb The Ranks! Earn Points & Badges In Oracle University’s Free Online Education PlatformAbstract:Learn about Oracle Cloud in Oracle LaunchPad and start earning points and badges for completing cloud training, quizzes and practice exercises.
Announcement:Cloud Customer Connect Climb The Ranks! Earn Points & Badges In Oracle University’s Free Online Education Platform 
Access Oracle LaunchPad and complete training, quizzes and activities to earn points and badges in this new cloud learning tool. Share Oracle LaunchPad with your team to accelerate cloud adoption.
Integrated Cloud Applications & Platform Services- Announcement posted January 31, 2018 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:January 2018 Newsletter – Updated and Improved HCM Idea LabsAnnouncement:
Cloud Customer Connect Monthly Newsletter – January 2018 
HCM Idea Labs – Updated, Improved and Ready for Your Contributions! Significant growth has led to some big changes! To make it easier for you to search, find and contribute ideas, we’ve broken out HCM Cloud Idea Labs by product areas: Global Human Resources, Talent Management, Workforce Management, and Workforce Rewards. 
Please check to ensure your idea is submitted to the correct HCM Idea Lab. You can find a list of which products the Idea Lab covers at the top of each page. The Community’s Idea Labs let customers engage, brainstorm and take action on ideas to improve Oracle’s products and services. Share, vote, and comment on your favorite ideas, whether big or small, simple or revolutionary. Get started now! New Forum: SCM Warehouse Management 
We are pleased to announce the launch of the new warehouse management community on Customer Connect. This community is a place for you to exchange information and interact with other members and Oracle experts – helping you to get the most out of your Oracle Warehouse Management Cloud products. This forum covers topics for the entire Oracle WMS Cloud suite including Oracle Warehouse Management Enterprise Edition Cloud, Oracle Warehouse Workforce Management Cloud, and Oracle Warehouse Management Business Intelligence Cloud. Don’t forget to subscribe to the forum to receive regular updates! Introducing the New HCM Cloud (Japan) Forum In order to better serve our Japanese-speaking community members, we're excited to present the HCM Cloud (Japan) forum. Here, users will discover Japanese-specific announcements, resources, and practical solutions for addressing a wide range of business challenges. It's easy to subscribe to the forum, and we hope you will tell other members about this new resource as well! 
Top Conversation Starters of 2017 Congratulations to our Top Conversation Starters! These members have created the most posts on the community forums, based on their contributions in 2017. Interested in building your reputation on the community? Check out our Reputation Management page for more information.
- Abul Khair, Cox Enterprises, Inc. – 88 posts
- Brandon Maldonado, Tampa General Hospital – 64 posts
- Yasmin, OracleNow – 63 posts
- Kevin Storrie, Macdonald Hotels Limited – 52 posts
- Yal Prabhakaran, Chain-Sys (India) P Ltd – 51 posts
- Mansur Khalil, Corporation Service Company – 46 posts
- Krishiveth, Apollo Hospitals Enterprise Limited – 41 posts
- Ashish Harbhajanka, Accenture – 39 posts
- Amber Eshelman, Unitedlex BPO India Pvt. Ltd. – 39 posts
- Daniel Klinger, Mount Sinai Health System – 38 posts
Key Announcements 
Release Announcements 
Event Replays Upcoming Conferences Modern Finance Experience
February 13–15, 2018
New York City, NYOracle HCM World
March 20–22, 2018
Dallas, TXModern Customer Experience
April 10-12, 2018
Chicago, ILCollaborate 18
April 22–24, 2018
Las Vegas, NV
Join us on LinkedIn today! 
Announcement posted July 14, 2017 by Rasika Mathur, tagged BI, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Introducing the New Public Sector Community on Customer ConnectAnnouncement:We are pleased to announce the launch of the new Public Sector Cloud Community on Customer Connect. This community is a place for you to collaborate with your fellow public sector customers globally on challenges and solutions. The page provides a live stream of public sector activity and the ability to search for topics that other public sector customers have posted. Public sector-specific events and announcements will also be posted here as they become available.
The page also provides direct access links to the broader Forums and Idea Labs for the following Oracle Cloud products:
- Enterprise Resource Planning
- Enterprise Performance Management
- Human Capital Management
- Customer Experience
- Supply Chain Management
- Security and Reporting
To get started, verify that the Industry in your profile is set to ‘Public Sector’. This will ensure your posts are automatically tagged as Public Sector.
View the tutorials on the Getting Started page to discover the full potential of Customer Connect. And don’t forget to subscribe to each forum or idea lab that may be of interest to you!
- Announcement posted October 31, 2017 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:October 2017 Newsletter – Thanks for the Support at OpenWorld 2017: See You Next Year!Announcement:
Cloud Customer Connect Monthly Newsletter — October 2017 Thanks for the Support at OpenWorld 2017: See You Next Year! Oracle OpenWorld 2017 is a wrap! We want to offer a huge thank you to everyone who stopped by our demo booth. It was a wonderful opportunity to engage with our customers in person, and we enjoyed hearing from all of you through your great feedback, questions and comments. It is gratifying to learn firsthand how community members use our forums and other resources to share knowledge, ideas and solutions. And don't forget, as a 2017 Oracle OpenWorld attendee, you will automatically get a new digital badge added to your Customer Connect profile. See you again next year! 
Keynote Replays A roster of compelling speakers including Larry Ellison, Thomas Kurian, Mark Hurd, Dave Donatelli, and others delivered keynotes during OpenWorld. If you didn't attend OpenWorld, or missed any of these sessions, we highly recommend watching these replays. New Idea Labs for Enterprise Performance Management We are pleased to announce the launch of the idea labs for Enterprise Performance Reporting (EPRCS), Financial Consolidation and Close (FCCS), Profitability and Cost Management (PCMCS), and Tax Reporting (TRCS). Here, you can share enhancement requests and vote on those submitted by other EPM stakeholders. Oracle EPM Product Management reviews ideas as part of its ongoing roadmapping process. Share, vote, and comment on your favorite ideas today! 
New Reporting Forum and Sharing Center for Sales Cloud 
Check out our new Reporting and Analytics for Sales Cloud forum, a dedicated forum for sharing best practices and sharing OTBI and Data Visualization reports used by your organization. In addition, sample reports are shared in the Sales Cloud Report Sharing Center, and new reports will be added to this page on a regular basis. Both resources are accessible now from the Customer Experience landing page and Reporting and Analytics landing page. Top Problem Solvers of the Community Here are the Top 10 Problem Solvers who have the most comments selected as Best Answers on the community forums. Interested in building your reputation on the community? Check out our Reputation Management page for more information.
- Don Rinderknecht, eSkillz and LCRLearn – 98 Best Answers
- Manoj Gupta, Drivestream, Inc – 46 Best Answers
- Jeffrey Druce, ThinkTalent – 46 Best Answers
- Daniel Klinger, Mount Sinai Health System – 32 Best Answers
- Prudence Kruchten, Pearson – 31 Best Answers
- Arun Kumar Krishnan, TransSys Solutions – 30 Best Answers
- Connie Castillo-Winkler, Vidant Health – 26 Best Answers
- Jody Reutemann, PinpointHRM – 25 Best Answers
- Marc Böttcher, Cedar Consulting UK – 25 Best Answers
- Evelyn Hillmon, Security Finance – 22 Best Answers
Did You Know? Do you have co-workers who would like to join Cloud Customer Connect? Simply click the Invite Your Co-worker button on your homepage, and provide us with their name and email. Their account will be approved instantly. It's that easy!
Key Announcements Release Announcements Event Replays Upcoming Conferences Modern Supply Chain Experience
January 29–31, 2018
San Jose, CAModern Finance Experience
February 13–15, 2018
New York City, NYJoin us on LinkedIn today!
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