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Announcement posted October 9, 2019 by Louvaine Thomson
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, Maintenance, Marketing, OAUX, PPM, Procurement, Release, SCM, Service, Talent, Workforce Management, Workforce Rewards Title:OCTOBER 2019 Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect OCTOBER Advisory: Oracle Cloud Applications Readiness 
>> NEW: Readiness Material is available for Fusion Cloud Applications Update 19D
SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Marketing, Sales, and Service, Human Capital Management, Data Cloud, Enterpriser Resource Planning, Supply Chain Management, and Industry Applications. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Marketing, Sales, and Service
- Commerce: 19C
- CX Audience: 19D
- Field Service: 19D
- Engagement: 19D
- Loyalty: 19D
- Responsys: 19D
- Sales Planning: October Update
- Service Cloud Agent Browser UI: September 2019
Human Capital Management
Data Cloud
Enterprise Resource Planning
- Accounting Hub: 19D
- Financials: 19D
- Project Management: 19D
- Risk Management: 19D
- Enterprise Performance Management: October Update
- Enterprise Data Management: October Update
Supply Chain Management
- Inventory Management: 19D
- Maintenance: 19D
- Manufacturing: 19D
- Order Management: 19D
- Procurement: 19D
- Product Lifecycle Management: 19D
- Service Logistics: 19D
- Supply Chain Collaboration and Visibility: 19D
- Supply Chain Planning: 19D
Industry Applications
You can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance 
Human Capital Management
- Talent Management 19C (OCT): New Feature Summary | What's New
Recent Doc Adjustments Human Capital Management
- Workforce Rewards 19C: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement - Announcement posted September 12, 2019 by Louvaine Thomson, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, Marketing, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Rewards Title:SEPTEMBER 2019 Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect SEPTEMBER Advisory: Oracle Cloud Applications Readiness SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Adaptive Intelligent Apps, Data, Enterprise Performance Management, and Industry Solutions. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Customer Experience
- Commerce: 19C
- CPQ: 19C
- CX Audience: 19C
- CX Consumer Goods: 19C
- Eloqua: 19C
- Responsys: 19C, 19D
- Sales Planning: September Update
- Service Cloud: 19C
- Service Cloud Agent Browser UI: August 2019
Human Capital Management
Adaptive Intelligent Apps
Data
Enterprise Performance Management
Industry SolutionsYou can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance Enterprise Resource Planning
- Risk Management 19C (SEP): New Feature Summary | What's New
Human Capital Management
- HCM Common 19C (SEP): New Feature Summary | What's New
- Talent Management 19C (SEP): New Feature Summary | What's New
- Workforce Rewards 19C (SEP): New Feature Summary | What's New
Supply Chain Management
- Product Management 19C (AUG): New Feature Summary | What's New
Recent Doc Adjustments Common Technologies and User Experience
- Common Technologies 19B: New Feature Summary | What's New
Customer Experience
- Engagement 19C: New Feature Summary | What's New
Enterprise Resource Planning
- Procurement 19C: New Feature Summary | What's New
Human Capital Management
- Global Human Resources 19C: New Feature Summary | What's New
- Talent Management 19C: New Feature Summary | What's New
- Workforce Rewards 19C: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement 
Announcement posted September 12, 2019 by Liff Thomas
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Introducing a New Help Delivery Model Beginning in Update 19DAnnouncement:Cloud Customer Connect Introducing a New Help Delivery Model Beginning in Update 19D Hello Cloud Applications User,
INTRODUCING A NEW HELP DELIVERY MODEL
Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.
Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center. As before, Help links in the applications will continue to open topics that users need to complete their tasks. But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.
One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.
BENEFITS OF THE NEW DELIVERY MODEL
This new approach brings you an improved user experience:
- Oracle Help Center is now the single solution for all your help and documentation
- No sign-in is required to access help content
- Fewer clicks are required to get help content
- Help opens in a new browser tab or window so you can keep it open while you work
- Help opens with a table of contents so it's easier to find additional related content
- Oracle Help Center supports your mobile devices as well as your desktop
- Management of your own company-created help remains the same
>> Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.
Integrated Cloud Applications & Platform Services
Announcement posted September 10, 2019 by Amy Kemp, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce RewardsTitle:Console Experience Enhancements Unite IaaS, PaaS, and SaaSAnnouncement:Cloud Customer Connect Console Experience Enhancements Unite IaaS, PaaS, and SaaS The Oracle Cloud User and Developer Experience team is proud to announce the next suite of usability enhancements for Oracle Cloud. Earlier this year, we shared how we’re improving the user experience for the IaaS and PaaS console. We’re continuing to make it easier for you to manage all your Oracle Cloud services—whether they be IaaS, PaaS, and now SaaS—from a single login. This post describes some of the latest user experience updates.
Integrated Cloud Applications & Platform Services
Announcement posted September 10, 2019 by Cache Walker, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce RewardsTitle:Oracle Customer Reviews at OpenWorld 2019Announcement:Cloud Customer Connect Oracle Customer Reviews at OpenWorld 2019 Leading tech review sites will be on-site at OpenWorld, to empower your voice as an Oracle customer. These reviews are a great way to showcase your technical expertise and experience with Oracle products. The best reviews feature use case information that provide peers with insights into the customer journey you have experienced. There’s no better time to share your feedback!
We wanted to help you skip the lines, so you can write your review now from the comfort of your own keyboard and then skip the lines while claiming all the perks!
See the list below for vendor perks and locations, each of these vendors will have additional incentives onsite. If you write your review now then make sure to bring a screengrab to any of the booths to redeem additional perks. If you’re not able to attend this year’s event, you can still submit a review online to qualify for available gift card perks from TrustRadius and G2.
There will be additional perks available onsite for customer who complete all three reviews and provide validation at any of the Gartner Peer Insights locations.
Trust Radius: $25 Gift Card + Onsite Perks
Leave your review now - http://bit.ly/oow19review
- Moscone South: Exhibition Level Lobby
- Moscone West: Level 2, Lobby
G2: $10 Starbucks Card + Onsite Perks
Leave your review now - http://bit.ly/2kAsuET
- Moscone South: Exhibition Level - Exchange Demo Grounds
- Moscone South: OCI Feature Area
- Moscone West: Level 2, Demo Grounds near Sessions
Gartner Peer Insights: Onsite Perks
Leave your review now - https://gtnr.it/2ZO4BMK
- Moscone South: Exhibition Level - Exchange Demo Grounds
- Moscone South: OCI Feature Area
- Moscone West: Level 2, Lobby
Integrated Cloud Applications & Platform Services
Announcement posted September 6, 2019 by Bernice Lam
, tagged Architecture, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, Infrastructure - IaaS, Maintenance, Marketing, Other, Platform - PaaS, PPM, Procurement, Release, SCM, Service, Workforce Management, Workforce Rewards Title:Event Replays for August 2019Announcement:- Announcement posted August 29, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:August 2019 Newsletter – OpenWorld Announcements, New Forums, Top Ten and More!Announcement:
Cloud Customer Connect Monthly Newsletter – August 2019 Join Cloud Customer Connect at Oracle OpenWorld
Meet the Cloud Customer Connect team at Oracle OpenWorld! Stop by the Cloud Customer Connect booth at Moscone West, 2nd Floor, Booth #CSS-002 where we will provide demonstrations, answer questions and guide you through the sign-up process.
Star in a Cloud Customer Connect video! We are actively seeking OpenWorld conference attendees to participate in our exciting testimonial video series. The videos will be produced on-site during the conference, and each one will feature a member sharing their thoughts and experiences about the Cloud Customer Connect community.
To participate in a testimonial video, please contact Mimi Won-Yuen to book a production time slot during OpenWorld. EPM Enhancement Request Process Moves to Idea Labs
EPM Cloud is transferring the Enhancement Request (ER) process from My Oracle Support to Cloud Customer Connect's Idea Labs on October 1, 2019.
The Idea Labs will allow EPM Cloud customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle.
For more details, please reference this announcement. We are hosting a Customer Connect webinar session on September 25, 2019 to provide more information regarding this important change.
Oracle@Oracle Experience at Oracle OpenWorld
Want the inside track on how best to deploy Oracle Cloud Applications from the executives who know Oracle best? Put the Oracle@Oracle Experience at the top of your Oracle OpenWorld must-do list. This first-ever showcase is designed to give all Oracle OpenWorld attendees inside access to Oracle line of business leaders across Finance, HR, Supply Chain, Marketing, Sales and IT who are using Oracle Cloud applications to reimagine Oracle. Read more >>
Two New Forums Focused on Student Solutions!
We’re happy to announce the addition of Oracle’s higher education Student solutions to Cloud Customer Connect! We’re introducing two new Forums: Student Management and Vocado Student Financial Planning. We look forward to facilitating the engagement of our customers and Oracle team with these powerful new solutions supporting the student lifecycle. We invite you and your colleagues to join the conversation!
Discover Oracle Guided Learning at Oracle OpenWorld
At Oracle OpenWorld 2019, Oracle University will shine the spotlight on YOU and your future success in Oracle Cloud. Through sessions on the future of modern learning, cloud enablement strategies and more, you'll find out how to immediately accelerate adoption and increase productivity in Oracle SaaS through Oracle Guided Learning. Start preparing for your conference experience today by reviewing the sessions planned for Oracle OpenWorld 2019.
Top Conversationalists of the Month
Here are the Top 10 Conversationalists who have posted the most comments on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.
- Prateek Parasar, Inoapps – 135 comments
- Karen Waddell, three (Hutchison Whampoa 3G IP S.A R.L.) – 75 comments
- Sebastiaan Draaisma, CGI Group Inc – 71 comments
- Kanchankumar Khedkar, Infosys – 55 comments
- Mansur Khalil, CSC Global – 53 comments
- Tom Strudley, KPMG LLC – 52 comments
- David Huang, Optima Data Internasional – 51 comments
- Julien Dubouis, Accenture – 46 comments
- Karthikeyan Sukumar, Cognizant Technology Solutions – 45 comments
- Sunny Chugh, Accenture – 41 comments
Key Announcements
Release Announcements
Event Replays
Upcoming Conferences
September 16–19, 2019
San Francisco, CA
November 19–22, 2019
Nuremberg, Germany
December 1–4, 2019
Brighton, UK
Join us on LinkedIn today! Integrated Cloud Applications & Platform Services - Announcement posted August 27, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:Join Cloud Customer Connect at Oracle OpenWorld 2019!Announcement:
Cloud Customer Connect Join Cloud Customer Connect at Oracle OpenWorld 2019! 
Meet the Cloud Customer Connect team...
Oracle OpenWorld is just around the corner! This exciting business and technology event offers more than 2,200 educational sessions, keynotes from high-profile speakers, product demos, training, and certifications, tutorials on emerging technologies, meet-ups with product experts, and peer-to-peer networking opportunities.
Stop by the Cloud Customer Connect Booth – Moscone West, 2nd Floor, Booth #ADM-002
Find out why Cloud Customer Connect is Oracle's premier online cloud community – specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.
We will provide demonstrations, answer questions and guide you through the sign-up process. Stop by, say hi and add your voice to our community!
Star in a Cloud Customer Connect video!
We are actively seeking OpenWorld conference attendees to participate in our exciting testimonial video series. The 2-minute videos will be produced on-site during the conference, and each one will feature a different Cloud Customer Connect member (you perhaps?) sharing their thoughts and experiences about the Customer Connect community.
Once completed, the videos will be featured prominently on the Customer Connect home page – a great opportunity to gain recognition and exposure for your own personal “brand.” To participate in a testimonial video, please contact Mimi Won-Yuen to book a production time slot during OpenWorld.
Oracle OpenWorld is your opportunity to impact your cloud journey, discovery novel new approaches and solutions, and get inspired about what’s possible. See you there!
Integrated Cloud Applications & Platform Services - Announcement posted August 8, 2019 by Bernice Lam, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, General, Global HR, HCM, Maintenance, Marketing, PPM, Procurement, Release, SCM, Service, Talent, UX, Workforce Management, Workforce Rewards Title:Event Replays for July 2019Announcement:
Cloud Customer Connect Event Replays Available for July 2019 
The following replays are now available:
Product Updates
- CX – Augmented Reality with CX Service
- CX – Visual Engagement with Oracle Service Cloud: Refresher Webinar
- EPM – What's New with Planning in the EPM Cloud
- EPM – What's New, What's Coming with Oracle EPM Cloud Narrative Reporting
- HCM – Benefits Open Enrollment OTBI Dashboard
- HCM – Big wins for American Tower HR using HCM Cloud for the Annual Compensation Cycle and more
- HCM – HR Helpdesk (HRHD) Office Hour July 2019
- HCM – Integration Office Hours July 2019
- HCM – Newsfeed User Experience Office Hours, Part 10
- HCM – Newsfeed User Experience Office Hours, Part 11
- HCM – Newsfeed User Experience Office Hours, Part 12
- HCM – Product Update: Oracle HCM Cloud Talent Management - Oracle Recruiting Cloud (ORC)
- HCM – Product Update: Workforce Management - Time & Labor and Absence Management
- IaaS – Utilizing the OCI Data Source in Grafana
- Overall – Accelerated Activation Experience – FA Self Service Provisioning
- Overall – New Enhancement Request Process for SCM and ERP Cloud Customers
- Overall – Readiness for Oracle Cloud Applications
- SCM – Aggregating Planning Features in S&OP process
- SCM – Demystifying trade accounting
- SCM – India GST Update
- SCM – Transfer pricing options in Supply Chain Financial Orchestration
Release Specific
- HCM – Center of Excellence 19C Office Hours
- SCM – GTM 19C New Features focused on Trade Agreements
- SCM – OTM & GTM 19C Overview
Best Practices and Tips
Upcoming Events
Integrated Cloud Applications & Platform Services - Announcement posted August 7, 2019 by Louvaine Thomson, tagged BI, Commerce, CPQ, Engagement Cloud, Field Service, Fusion, General, Global HR, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, Marketing, Other, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards Title:AUGUST 2019 Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect AUGUST Advisory: Oracle Cloud Applications Readiness SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Data, Adaptive Intelligent Apps, Data, and Enterprise Performance Management. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Customer Experience
- Commerce: 19B
- CPQ: 19C
- CX Audience: 19C
- Field Service: 19C
- Responsys: 19C
- Sales Planning: August Update
- Service Cloud Agent Browser UI: July 2019
- Subscription Management: 19C
Human Capital Management
Adaptive Intelligent Apps
Data
Enterprise Performance ManagementYou can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance Customer Experience
- Consumer Goods 19B (AUG): New Feature Summary | What's New
Human Capital Management
- Global Human Resources 19C (AUG): New Feature Summary | What's New
- Talent Management 19C (AUG): New Feature Summary | What's New
- Workforce Rewards 19C (AUG): New Feature Summary | What's New
Recent Doc Adjustments Customer Experience
- Engagement 19C: New Feature Summary | What's New
Human Capital Management
- HCM Common 19C: New Feature Summary | What's New
- Talent Management 19C: New Feature Summary | What's New
- Workforce Rewards 19C: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement
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