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  • Bernice Lam
    Get Started in the Oracle Cloud Customer Connect Community144.8
    Announcement posted June 21, 2013 by Bernice LamBronze Crown: 15,000+ Points, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Marketing, Other, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards 
    Title:
    Get Started in the Oracle Cloud Customer Connect Community
    Announcement:

    Last updated: July 25, 2018

    Welcome to Cloud Customer Connect – Oracle's premiere online cloud communityspecifically designed to promote peer-to-peer collaboration and sharing of best practices, enable customers and partners to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.

    Follow these steps to help you get started:

    Have questions? Check out the Help page for answers, or visit the Site Feedback and Questions forum to ask a member of the Customer Connect team.

    We look forward to your participation in the community!

  • Kelly Cooper
    Change in Enhancement Request Processes – Impact to ERP a...184.7
    Announcement posted June 20, 2019 by Kelly CooperBronze Crown: 15,000+ Points, tagged Financials, GRC, Maintenance, PPM, Procurement, SCM 
    Title:
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers
    Abstract:

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. 

    Announcement:
     
    Oracle Cloud Customer Connect
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

    The Idea Labs are feedback forums where Oracle Applications customers can submit ideas, collaborate on solution approaches, vote for their favorite ideas, and see which are being implemented by Oracle.  

    If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle ERP and SCM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the ERP and SCM Cloud Development team.

    You can also review the ERP and SCM FAQ documents regarding this change.

    Targeted date for this change is August 1, 2019. We have scheduled a Customer Connect session that you may join if you have any questions.

    Integrated Cloud Applications & Platform Services
     
     
  • Katrine Haugerud
    Preview of Oracle Applications Cloud Release 13 (update...184.7
    Announcement posted November 20, 2017 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, PPM, Procurement, Release, SCM, Talent 
    Title:
    Preview of Oracle Applications Cloud Release 13 (update 17D)
    Announcement:
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    Oracle Cloud  Customer Connect
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    Hello Oracle Cloud User,

    I. Release Readiness material is now available for Oracle Fusion Applications R13 (update 17D) – Sales & Service, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, you will find:

        
    • New Feature Summaries:  This content includes a summary level description of each new feature and product (formerly known as RCDs)
    • What's New:  Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
    • Release Training:  Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
    • Product Documentation:  Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Fusion Applications

    II. A Reminder on Release Cadence and Terminology

    Going forward, Oracle Fusion Applications will have four quarterly releases per calendar year – February, May, August, and November. In addition, to be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:

    Example: Oracle Sales Cloud R13 (update 17B), Oracle Sales Cloud R13 (update 17C), Oracle Sales Cloud R13 (update 17D)

    The number 17 represents the calendar year. A, B, C, D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: There is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter. In addition, the monthly Patch Bundle will be renamed to Maintenance Pack.

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    Access is simple...
    From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
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    Integrated Cloud Applications & Platform Services
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  • Lisa Ozkan
    Release 13 Progress Update145.0
    Announcement posted November 17, 2017 by Lisa OzkanSilver Medal: 2,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Maintenance, PPM, Procurement, Release, SCM, Talent, Talent Acquisition - TEE, Upgrade, Workforce Management, Workforce Rewards 
    Title:
    Release 13 Progress Update
    Abstract:

    Join us on November 30, 2017 10:00am - 11:00am PT to learn about our Release 13 Progress Update - Meeting Details!
    Topics will include:

    • Streamlined software development and delivery process
    • How to find content related with your current and next version on cloud.oracle.com
    • Release 13 Update Policy
    • Reminders about getting ready for Release 13

    Presented by Lisa Ozkan, Director, HCM Product Strategy.

    Post your questions in this forum post before the session to have them answered during the live event.

    The replay and slide deck will be available from this event posting within 24 hours following the live session.

    Announcement:
     
    Oracle Cloud Customer Connect
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    Release 13 Progress Update


    Hello Oracle Cloud User,

    Since we launched Oracle SaaS (Fusion), we have worked tirelessly to ensure our cloud strategy meets and exceeds your expectations. Oracle Cloud adoption is increasing at a record pace; therefore, we would like to provide you with an update on recent progress.
     

    1. Release 13 Focus

     

    Release 13 of Oracle Cloud Applications is a significant release achieving two key milestones: new cloud products & user experience and a streamlined software development process.

    • R13 includes many new cloud products focused on Supply Chain Management and Customer Experience
      plus a new User Interface:
       
      • Supply Chain Management Introduced 436 new features and six new products covering sales and operation planning, demand management, supply planning, collaboration, quality management, and maintenance. These new products are designed to help customers create intelligent, connected, and customer-centric supply chains by aligning internal activity and improving collaboration between suppliers and manufacturers.
         
      • Customer Experience Extended the Oracle CX Cloud Suite with the introduction of Oracle Engagement Cloud, which combines sales and service capabilities to help organizations increase customer satisfaction, loyalty, and up-sell opportunities. It enriches the customer experience by bridging the gap between sales and customer service.
         
      • User InterfaceNot only did we overhaul the UI design and add more visualizations to produce a more modern look and feel, but we also simplified workflows by removing unnecessary steps.
         
    • While creating Release 13 we re-engineered and dramatically streamlined the software development process to converge on a single, managed code line in the cloud. Oracle's designers and developers are able to accelerate the delivery of innovation to our customers, resulting in more functionality, available sooner, on a predictable schedule.
       
    2. Communication
    • Oracle issued a Cloud Applications Press Release (link) announcing the availability of Oracle Cloud Applications Release 13. This further extends the industry's broadest, deepest, and fastest growing suite of cloud applications.
       
    • Oracle published an SCM-Focused Press Release (link) highlighting new innovations that enhance the user experience and support demand-driven business models with modern, end-to-end supply chain best practices.
       
    • Oracle published Readiness Material (link) on cloud.oracle.com which describes new features delivered in R13.
       
    • In addition, Oracle published R13 Documentation (link) on Oracle Help Center.
       
    3. Availabilty, Cadence, and Consumption

     

    Availability

    • Due to the unprecedented level of R13 innovation – many new products, 1,224 new features, a new software development/release process  coupled with our goal to deliver the highest quality cloud applications to our customers, we are moving at a measured pace.
    • The target date to complete the upgrade scale out and begin the bulk upgrade to R13 is February 2018. You should receive an invitation to schedule your upgrade in December.

    Cadence

    • The previous release plan for Oracle Cloud Applications was two scheduled releases per year.
    • The plan for Release 13 and future releases incorporates four quarterly updates.
    • In addition, a set of release readiness or “preview” material is published on the cloud.oracle.com site even sooner. This material provides a preview of new and updated functionality coming in the next release to help you understand and plan.

    Easy to Consume

    • As new functionality is steadily introduced into your environment; it is done in a non-disruptive way.
    • That is, new functionality is delivered disabled or turned off. You choose when to enable and begin leveraging as it fits into your schedule. Plus, new feature enablement is as simple as using a wizard-based tool to activate and configure.
    • Overall, this approach is sensitive to your business needs and minimizes any operational disruption.

     

    4. Terminology

     

    To be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:

    Example:

    • Oracle Sales Cloud R13 (update 17B)
    • Oracle Sales Cloud R13 (update 17C)
    • Oracle Sales Cloud R13 (update 17D)

    The number 17 represents the calendar year. A,B,C,D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: there is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter.

    In addition, the monthly update, previously known as Patch Bundle, will be renamed to Maintenance Pack.

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    YOU are the focus  Oracle is continuously working to enhance your experience, including new feature delivery, exceptional customer support, and clear customer communication.

     
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  • Katrine Haugerud
    New Look and Feel of Oracle’s Cloud Event Notifications74.9
    Announcement posted September 22, 2014 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Architecture, BI, Engagement Cloud, Enterprise Planning, Financials, General, GRC, HCM, Maintenance, Marketing, Other, Patch, PPM, Procurement, Release, SCM, Service, Talent, Upgrade, UX 
    Title:
    New Look and Feel of Oracle’s Cloud Event Notifications
    Abstract:

    Oracle's E-mail Announcements Are Getting a Facelift!

    Announcement:

    Based on your feedback, Oracle's cloud event notifications are getting a facelift! With the new look and feel, we will improve both the standardization and modernization of the e-mails.

    For example, we want you to be able to quickly determine if an e-mail is asking you to take action or if it is just delivering information. Also, we are standardizing the layout of the cloud service notifications (new purchase, upgrade, outage, etc.) to give you a better user experience.

    These 'new' notifications will start to roll out in the next weeks.

    Feel free to reply to this post with your comments and feedback as  you start to receive the newly formatted notifications.

     

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  • Bernice Lam
    Announcing an Improved Points System64.9
    Announcement posted June 3, 2018 by Bernice LamBronze Crown: 15,000+ Points, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Announcing an Improved Points System
    Announcement:
     
    Oracle Cloud Customer Connect
     
    Announcing an Improved Points System

    At Oracle, we know our community members are special, therefore we are constantly looking for new ways to deliver a unique and rewarding online community experience.

    Recently, we conducted 3rd party research on gamification and incentivization with the goal of increasing community collaboration, and we have identified an optimization opportunity.

    As a result, our activity-driven points system has been adjusted to align with current social best practices.  For example, members are now rewarded with more points when commenting on posts, providing product ideas, or rating other member's contributions.  By promoting collaboration, the whole community becomes more vibrant, all while contributors grow their personal brand and reputation.

    For more details, please visit the Reputation Management – Champion Level page.

    Integrated Cloud Applications & Platform Services
     
  • Giles Emberson
    New Metrics for Oracle Fusion Cloud Applications64.8
    Announcement posted February 12, 2016 by Giles EmbersonRed Ribbon: 250+ Points, tagged Engagement Cloud, Financials, Fusion, General, Global HR, GRC, HCM, Marketing, PPM, Procurement, Release, SCM 
    Title:
    New Metrics for Oracle Fusion Cloud Applications
    Abstract:

    We are pleased to introduce new subscription, usage and operational metrics for Oracle Cloud Fusion Applications. These metrics will allow you to better understand the use of your Oracle Cloud Services, including user activity, performance and subscription status.

    Announcement:

    New Metrics for Oracle Fusion Cloud Applications

    We are pleased to introduce new subscription, usage and operational metrics for Oracle Cloud Fusion Applications. These metrics will allow you to better understand the use of your Oracle Cloud Services, including user activity, performance and subscription status.  We have started a phased roll out of the new metrics to customers in February with availability to all Release 10 production environments in the near future.  You will access the metrics by downloading reports directly from the My Services dashboard.  Because the metrics are provided in My Services, your Service Administrator(s) will have access to them.

     

    Once the metrics are available and you've had a chance to review them, you can help us by providing your feedback and ideas for further improvement of these metrics.  Refer to this link for a MOS Community page provided for this purpose. Problems or issues with metrics should be reported via a My Oracle Support Service Request (SR).

     

    Note: We sometimes find that some customers are not sure what the user ID or password is for their Service Administrators.  These login credentials are different from those used to access your Fusion applications.  If this applies to you, open an SR requesting that their passwords be reset.  Service Administrators will then receive a notification with their User IDs and temporary passwords, which they can reset when they log on to My Services.  Access to My Services is available through cloud.oracle.com; simply click on Sign In and follow the information provided.

     

    New Subscription Metrics

     

    Subscription metrics allow you to view usage of Cloud Applications based on subscription characteristics.  Most Oracle Cloud Applications are based on the number of active users associated with the service (e.g., Oracle Fusion Financials Cloud - Hosted Named Users) whereas others are based on record or transaction volume (e.g., Oracle Fusion Financials Expenses - Hosted Expense Reports).

     

    New Usage & Operational Metrics

     

    Usage and operational metrics allow you to view common activity of your Cloud Applications instances.  These metrics provide information over various time spans on user interface performance, user login patterns, scheduled job history, report execution history, etc.

     

    Metric

    Description

    Active Hosted Employees

    The count of every Person, regardless of Person Type, with at least one active assignment during the month reported.  Each Person is counted just once.  Displays the number of active hosted employees so that you can understand the status of certain HCM subscriptions (for example, Human Capital Base Cloud Service) relative to your entitlement.

    Advanced Collections Cloud Service

    The count is based on the number of active users which are assigned the "Manage Collections Dashboard" privilege.

    Automated Invoice Processing Cloud Service - Hosted 1,000 Records

    Provides information regarding the number of payables invoices created through automated invoice imaging processing on your Fusion Cloud Applications instance. The table displays the number of invoices processed per month.  The number of invoices does not include invoices created through other methods (e.g. Payables Invoice Workbench).

    Business Intelligence Publisher Report Usage

    Provides information regarding the most frequently used Business Intelligence (BI) Publisher reports on your Fusion Cloud Applications instance. The table includes information about which reports are run, the number of executions of each report, the number of times the execution of each report succeeded and failed and the average run time. The information is provided on a daily, weekly and monthly basis.

    Career Development Cloud Service

    The count of active users for the "Fusion Career Development Cloud Service" is based on the number of active users which are assigned the "Manage Development Goal" privilege.

    Expenses Cloud Service - Hosted Expense Report

    Provides information regarding the number of expense reports created on your Fusion Cloud Applications instance. The table displays the number of expense reports created per month.

    File Attachments

    Total storage used by all file attachments uploaded in the application by users.

    Financials Cloud Service

    The count of active users for the "Fusion Financials Cloud Service - Hosted User" is based on the number of active users with at least one of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

     

    • Access Financial Reporting Center
    • Manage Bank Statement and Reconciliation Activities
    • Manage Billing Activities
    • Manage Budgetary Control Activities
    • Manage Collections Dashboard
    • Manage Fixed Asset Additions
    • Manage Fixed Asset Financial Transactions
    • Manage Fixed Asset Retirements
    • Manage Fixed Asset Tracking
    • Manage Fixed Asset Transactions Activities
    • Manage General Accounting Activities
    • Manage Inquiry and Reporting Activities
    • Manage Journal Activities
    • Manage Payables Activities
    • Manage Payables Invoices Activities
    • Manage Period Close Activities
    • Manage Receivables Activities
    • Manage Receivables Balances Activities
    • Manage Revenue Activities

    Global HR Base Cloud Service - Database Storage

    Records

    Identifies the count of each unique instance of a worker with any number of assignments: past, current, or future.  Each person is counted only once.  The intent of this metric is to display the number of HCM Person Records so that you can understand subscription status relative to your Database Storage Record entitlement.

    Global Payroll Cloud Service

    The count of persons for whom payroll was calculated during the reported month.

    Goal Management Cloud Service

    The count of active users for the "Fusion Goal Management Cloud Service" is based on the number of active users which are assigned the "Manage Performance Goal" privilege.

    Grants Management Cloud Service

    The count is based on the number of active users which are assigned any of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Manage Award
    • View Award

    Hosted Named Users

    Displays the monthly maximum number of Active Named Users by cloud service for those cloud services which base their subscriptions on active named users.  This metric is calculated on the first day of the month following the month to which it applies.  For example, June values will be determined on July 1.  Values will not be reported for the current month until that month ends. 

    It displays the number of Active Named Users authorized to access each of the services to which you subscribe so that you can understand subscription status relative to your entitlement.

    Active named users for a cloud service are determined in one of two ways, depending on how they are documented in Fusion Applications service descriptions:

    • Counting the number of users with the security privileges necessary to access to the cloud service; or
    • Counting the number of persons managed by the cloud service (used only for HCM services).

    Load as Sessions and Page Views over Time

    Identifies the number of page views for the time period to which it applies (daily, weekly or monthly) and the number of sessions for that time period.  This metric is intended to help you understand how much work your users are doing when they log in.  A high ratio of page views to sessions means that they are accessing multiple user interfaces; a low ratio means that they are accessing fewer user interfaces.

    Page Response Time: Advanced

    Identifies the number of page views for the time period to which it applies (daily, weekly, or monthly) and the average amount of time (in seconds) required to load all pages.   It also identifies the percentage of page load times as poor, fair or good.  This metric will help you understand how often your users are waiting for slow pages to appear.

    Page Response Time: Basic

    Identifies the average amount of time, in seconds, required to load all pages. Information is provided on a daily, weekly and monthly basis.  Its intent is to report online performance for you and help you identify trends with online performance.

    Performance Management Cloud Service

    The count of active users for the "Fusion Performance Management Cloud Service" is based on the number of active users with at least one of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Cancel Worker Performance Document
    • Create Performance Document
    • Create Performance Document By Manager
    • Create Performance Document By Worker
    • Create Worker Performance Document Mass Process
    • Manage Performance Template
    • Provide Performance Evaluation Feedback
    • Reopen Performance Document
    • Reset Worker Performance Evaluation Status
    • Transfer Performance Document
    • View Performance Worker Dashboard
    • View Worker Performance Management Document

    Project Billing Cloud Service

    The count is based on the number of active users which are assigned any of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Maintain Project Contract Revenue
    • Manage Project Billing Event
    • Manage Project Contract Invoice
    • View Project Contract Invoice Distribution Lines

    Project Costing Cloud Service

    The count is based on the number of active users which are assigned any of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Manage Project Budget
    • Manage Project Capital Asset
    • Manage Project Cost Activities
    • Manage Project Expenditure Item
    • Manage Project Forecast
    • Manage Project Performance
    • Manage Project Task Structure for Billable Tasks
    • Review Project Performance

    Project Management Cloud Service

    The count is based on the number of active users which are assigned any of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Manage Project Requirements
    • Manage Project Work Plan
    • View Project Performance

    Project Resource Management Cloud Service - Managed Resources

    The number of resources managed using Fusion Project Resource Management cloud service for execution of projects.

    Purchasing Cloud Service

    The count is based on the number of active users which are assigned the "View Purchasing Work Area" privilege.

    Purchasing or Self Service Procurement Cloud Service

    The count is based on the number of active users which are assigned the "Manage Requisition" privilege.

    If Self Service Procurement is part of the subscription, the count represents the number of active users for Self Service Procurement. Otherwise, the count represents Purchasing active users that have the authority to create requisitions.

    Scheduled Processes Usage

    Provides information regarding the most frequently used scheduled processes on your Fusion Cloud Applications instance. The table includes information about which processes are run, the number of executions of each process, the number of times the execution of that report completed with success, warning or error, and the average run time. The information is provided on a daily, weekly and monthly basis.

    Sessions by Browser and Time

    Number of user logins during the period broken down by the users' browser type. If a user session spans two reporting periods, it is counted once in each period.

    Sessions by Country and Time

    Identifies the number of user sessions during the period broken down by country. The country is determined by the IP address of the device the user is accessing the system from.  If the user is accessing via a proxy server, the IP address of the proxy server is used to determine the country.  If a user session spans two reporting periods, it is counted once in each period.

    Sessions by Device OS

    Number of user logins during the period broken down by the users' device operating system type.  If a user session spans two reporting periods, it is counted once in each period.

    Sessions Over Time

    Identifies the number of user sessions during the period.  If a user session spans two reporting periods, it will be counted once in each period.

    Sourcing Cloud Service

    The count is based on the number of active users which are assigned the "View Supplier Negotiation Work Area" privilege.

    Storage Records and Sales Cloud Service Activity

    Number of total records created in Oracle Sales Cloud Service as of that date for the object.

    Supplier Portal Cloud Service

    The count is based on the number of active users which are assigned the "Access Supplier Portal Overview" privilege.

    Supplier Qualification Cloud Service

    The count is based on the number of active users which are assigned the "View Supplier Qualification Workarea" privilege.

    Talent Review & Succession Management Cloud Service

    The count of all persons present in any of the following:

    • For all talent review meetings that occurred during the last 12 months: total number of unique reviewees.
    • For all talent review meetings that occurred during the last 12 months: total number of unique reviewers or participants not already included in the count of reviewees.
    • For all talent review meetings that occurred during the last 12 months: total number of unique business leaders not already included in the above counts.
    • For all talent review meetings that occurred during the last 12 months: total number of unique delegated reviewers not already included in the above counts.
    • For all talent review meetings that occurred during the last 12 months: total number of unique of facilitators not already included in the above counts.
    • Total number of unique "implicit" incumbents on job, job family, model (job) profile, or position succession plans not already included in the above counts.
    • Total number of unique "named" incumbents on incumbent succession plans not already included in the above counts.
    • Total number of unique candidates on all succession plans not already included in the above counts.
    • Total number of unique talent pool members in all talent pools not already included in the above counts.
    • Total number of unique talent pool owners across all talent pools not already included in the above counts.

    Task Management Cloud Service

    The count is based on the number of active users which are assigned the "Manage Project Tasks" privilege.

    Time and Labor Cloud Service

    The count of active users for the "Fusion Time and Labor Cloud Service" is based on the number of active users which are assigned the "Manage Time Work Area" privilege.

    Total Logins by Product

    Identifies the total number of logins for the time period to which it applies (daily, weekly, or monthly) and further breaks down these logins by product.  Its intent is to identify the reason users are logging in by determining the first application page to which the user navigates after they log in.  In addition to end user-directed products, it also identifies products shared across Fusion Applications; an example is Functional Setup Manager.

    Unique User Logins per Day

    Provides information regarding the number of unique users who logged into the Fusion Cloud Applications in a given day, to indicate user activity and adoption.

    Unique User Logins per Week

    Number of Unique users who logged into the Fusion cloud application in a given week. The intent of this metric is to indicate user activity and adoption.

    Uptime & Downtime Status

    Identifies planned outages based on the snapshot of "Current Status" on the My Services Dashboard.  Days with planned outages are identified in amber.  If multiple planned outages occurred during one day, all are identified.

    Workforce Compensation Cloud Service

    The count of all persons included in a Compensation Worksheet during the preceding 12 months for the month reported.

    Workforce Reputation Management Cloud Service

    The count of active users for the "Fusion Workforce Reputation Management Cloud Service" is based on the number of active users with at least one of the following privileges. If a user is assigned more than one of the following privileges, that user is counted only once toward the service.

    • Compliance Mgr
    • Manage Workforce Reputation Administration
    • Reputation Dashboard Mgr
    • Reputation EE
    • Reputation Score Mgr
    • Search and Review Skills
  • Lisa Ozkan
    Environment Refresh - Service Entitlement Definition45.0
    Announcement posted October 20, 2015 by Lisa OzkanSilver Medal: 2,000+ Points, tagged Engagement Cloud, Financials, Global HR, GRC, HCM, Marketing, PPM, Procurement, SCM 
    Title:
    Environment Refresh - Service Entitlement Definition
    Announcement:

    A new service entitlement definition document has been released on Oct 9th, 2015, that describes the process for Environment Refresh (aka P2T/T2T) service requests.
    Where can I find out more?
    Please check Doc ID 2015788.1 for further details.

    Types of Environment Refresh:
    Environment Refresh is the service entitlement that you should request to migrate data from a source environment to a target environment. Currently there are two different types of environment refresh services available for our customers:

    1. Production-To-Test (P2T): From a production environment to a non-production environment
    2. Test-To-Test (T2T): From a non-production environment to another non-production environment, for those customers with multiple non-production environments.

    Environment Refresh Scheduling – Key Points To Consider:

    • 3-weeks advanced notice: Submit your Environment Refresh Service Request (SR) at least 3 weeks before the requested date.
    • Update levels: Source and target environments must be on the same update level for environment refresh to be performed (including language packs and TDE)
    • P2T blackout period: Stay away from blackout period for P2T requests! 2-week P2T blackout period exists every month between Stage (1st weekend) and Production (3rd weekend) monthly updates. See below calendar for September 2015 as an example.
    • Environment refresh and upgrades: P2T needs to be completed at least 72 hours prior to a scheduled release upgrade start date and time. Since P2T could take up to 48 hrs downtime, this means, the P2T should start 5 days (6 days if data masking is needed) prior to the start of your scheduled non-production environment upgrade. Furthermore avoiding the P2T blackout period is still needed.
    • Exception updates: When a customer requests and gets approved for an exception update due to business critical issue without a workaround, their previously scheduled P2T request may be cancelled. Because exception updates put the source and target environments at different update levels; and P2T cannot be executed till both environments are at same update level again. Please be aware of potential impact to your P2T requests before you request an exception update.
    • Concurrent updates: This option is available for implementing customers that are not live, and allows customers to have their non-production and production environments to be updated on the same schedule during their implementation. Since non-production and production environments are updated at the same time when customer requests Concurrent Update option, P2T blackout period is not applicable. In other words, these customers can request their P2T to be scheduled anytime during the month.

    Test-To-Production (T2P) Manual Data Migration:

    • Environment refreshes don’t support migrating data from a nonproduction environment to a production environment (Test-To-Production).
    • T2P is not a tool or cloud service that can be requested to happen automatically with an Environment Refresh SR.  Rather, it is a series of steps to manually migrate selected content from your test environment to another environment, such as production. Customer or SI will need to perform these steps as part of the implementation.
    • In order to manually migrate setup and other configurations from Test to Production, you can use tools such as Functional Setup Manager, File Based Loader.
    • See Note 1308404.1 for more information on FSM Configuration Package Migration and Note 1510288.1 - Guidance for Managing Customizations in Oracle Cloud Application Services: Flexfield Migration
    • For report migration see Note 1510577.1 - Guidance for Managing Customizations in Oracle Cloud Application Services: Business Intelligence Migration and Note 1611612.1 - How To Migrate Financial Reporting Studio Reports From One Instance To Another

     

  • Bernice Lam
    September 2019 Newsletter – OpenWorld Wraps Up, New ER P...34.8
    Announcement posted September 30, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    September 2019 Newsletter – OpenWorld Wraps Up, New ER Process for EPM, New Forums and More!
    Announcement:
     
    oracle-logo.png Cloud Customer Connect
    Monthly Newsletter – September 2019
    ccc-monthly-newsletter-banner-redwood.png

    Visitors, Videos and More at Oracle OpenWorld 2019

    With the close of OpenWorld 2019, the Customer Connect team wishes to thank the many visitors who stopped by our booth, our video testimonial participants, and of course, our dedicated video crew. This was the first year we produced video testimonials during this conference, and the enthusiasm and energy during production were definitely heightened by the OpenWorld experience. Look for the new videos to be posted to the Customer Connect site in the coming weeks.  

    OOW2019Banner.jpg

    This year, the number of folks who came by easily topped last year’s count, and we enjoyed connecting on a personal level, meeting and chatting with current members and signing up new participants. For the first time, we passed out custom-designed pins to members and visitors – a huge hit for all recipients.

    Being part of OpenWorld was just as rewarding, inspiring and exciting as ever, and we are looking forward to watching our customers continue to succeed with the support of Oracle’s newest Cloud technologies.

    Reminder: Change in EPM Enhancement Request Process 

    Attention Oracle EPM Cloud Customers: As a friendly reminder, please note that after October 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for EPM Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the EPM FAQ document regarding this change. We look forward to seeing you in the Idea Labs!

    epm.jpg

    Modern Business Experience Call for Ideas is Open 

    mbx.jpg

    It was so amazing being on-site with Cloud Customer Connect members at OpenWorld that we’re already looking forward to seeing more of you at Modern Business Experience in Chicago, March 23–26, 2020. The Call for Ideas is now open through October 25, 2019.

    Please consider sharing a success story or best practice for CX, ERPM, HCM, or SCM solutions. Your peers want to hear new stories and perspectives from all stages of the cloud journey – yours included! 

    Two New Forums - Enterprise Contracts and Subscription Management

    We're pleased to announce two new forums on Cloud Customer Connect for Enterprise Contracts and Subscription Management. Use the Enterprise Contracts Forum to discuss the Procurement Contracts and Project Contracts options, as well as the overall contract life cycle supported by Enterprise Contracts. The Subscription Management Forum for the Subscription Management application covers the entire subscription life cycle through billing of subscriptions, services, and recurring usage-based products.

    ContractsForums.jpg
    We invite you and your colleagues to join the conversation! Learn more about these applications at Oracle Cloud Readiness  

    Top Active Members of the Month 

    Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.

    TopActiveMember2018.png
    1. Linda Dunn, RTI International
    2. Prateek Parasar, Inoapps
    3. Wade Wilson, National Instruments
    4. Julien Dubouis, Accenture
    5. David Huang, Optima Data Internasional
    6. C Trieb, Paragon Data GmbH
    7. Digvijay Chauhan, MUFG Securities
    8. Sebastiaan Draaisma, CGI Group Inc
    9. Ravi Kanth Vuddagiri, Infosys
    10. Byron Zhao, Health Shared Services Saskatchewan

     

    1 2 3 4 5
    6 7 8 9 10

     

     
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    ico-release-redwood.png Release Announcements
     
    ico-replays-redwood.png Event Replays

    Upcoming Conferences

    DOAG

    November 19–22, 2019

    Nuremberg, Germany

    UKOUG TECHFEST

    December 1–4, 2019

    Brighton, UK

    Modern Business Experience

    March 23–26, 2020

    Chicago, IL

    Join us on LinkedIn today!
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    © 2019 Oracle    About Oracle    Contact Us    Legal Notices    Terms of Use    Your Privacy Rights

     

  • Liff Thomas
    Introducing a New Help Delivery Model Beginning in Update...34.8
    Announcement posted September 12, 2019 by Liff ThomasGreen Ribbon: 100+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Introducing a New Help Delivery Model Beginning in Update 19D
    Announcement:
     
    Oracle Cloud Customer Connect
    Introducing a New Help Delivery Model Beginning in Update 19D

    Hello Cloud Applications User,

    INTRODUCING A NEW HELP DELIVERY MODEL

    Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.

    Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center.  As before, Help links in the applications will continue to open topics that users need to complete their tasks.  But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.

    One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.

    BENEFITS OF THE NEW DELIVERY MODEL

    This new approach brings you an improved user experience:

    • Oracle Help Center is now the single solution for all your help and documentation
    • No sign-in is required to access help content
    • Fewer clicks are required to get help content
    • Help opens in a new browser tab or window so you can keep it open while you work
    • Help opens with a table of contents so it's easier to find additional related content
    • Oracle Help Center supports your mobile devices as well as your desktop
    • Management of your own company-created help remains the same

     

    >>  Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.

    Integrated Cloud Applications & Platform Services