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  • Bernice Lam
    Get Started in the Oracle Cloud Customer Connect Community144.8
    Announcement posted June 21, 2013 by Bernice LamBronze Crown: 15,000+ Points, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Marketing, Other, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards 
    Title:
    Get Started in the Oracle Cloud Customer Connect Community
    Announcement:

    Last updated: July 25, 2018

    Welcome to Cloud Customer Connect – Oracle's premiere online cloud communityspecifically designed to promote peer-to-peer collaboration and sharing of best practices, enable customers and partners to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.

    Follow these steps to help you get started:

    Have questions? Check out the Help page for answers, or visit the Site Feedback and Questions forum to ask a member of the Customer Connect team.

    We look forward to your participation in the community!

  • Kelly Cooper
    Change in Enhancement Request Processes – Impact to ERP a...184.7
    Announcement posted June 20, 2019 by Kelly CooperBronze Crown: 15,000+ Points, tagged Financials, GRC, Maintenance, PPM, Procurement, SCM 
    Title:
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers
    Abstract:

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. 

    Announcement:
     
    Oracle Cloud Customer Connect
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

    The Idea Labs are feedback forums where Oracle Applications customers can submit ideas, collaborate on solution approaches, vote for their favorite ideas, and see which are being implemented by Oracle.  

    If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle ERP and SCM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the ERP and SCM Cloud Development team.

    You can also review the ERP and SCM FAQ documents regarding this change.

    Targeted date for this change is August 1, 2019. We have scheduled a Customer Connect session that you may join if you have any questions.

    Integrated Cloud Applications & Platform Services
     
     
  • Katrine Haugerud
    Preview of Oracle Applications Cloud Release 13 (update...184.7
    Announcement posted November 20, 2017 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, PPM, Procurement, Release, SCM, Talent 
    Title:
    Preview of Oracle Applications Cloud Release 13 (update 17D)
    Announcement:
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    Oracle Cloud  Customer Connect
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    Hello Oracle Cloud User,

    I. Release Readiness material is now available for Oracle Fusion Applications R13 (update 17D) – Sales & Service, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, you will find:

        
    • New Feature Summaries:  This content includes a summary level description of each new feature and product (formerly known as RCDs)
    • What's New:  Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
    • Release Training:  Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
    • Product Documentation:  Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Fusion Applications

    II. A Reminder on Release Cadence and Terminology

    Going forward, Oracle Fusion Applications will have four quarterly releases per calendar year – February, May, August, and November. In addition, to be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:

    Example: Oracle Sales Cloud R13 (update 17B), Oracle Sales Cloud R13 (update 17C), Oracle Sales Cloud R13 (update 17D)

    The number 17 represents the calendar year. A, B, C, D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: There is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter. In addition, the monthly Patch Bundle will be renamed to Maintenance Pack.

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    Access is simple...
    From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
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    Integrated Cloud Applications & Platform Services
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  • Lisa Ozkan
    Release 13 Progress Update145.0
    Announcement posted November 17, 2017 by Lisa OzkanSilver Medal: 2,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Maintenance, PPM, Procurement, Release, SCM, Talent, Talent Acquisition - TEE, Upgrade, Workforce Management, Workforce Rewards 
    Title:
    Release 13 Progress Update
    Abstract:

    Join us on November 30, 2017 10:00am - 11:00am PT to learn about our Release 13 Progress Update - Meeting Details!
    Topics will include:

    • Streamlined software development and delivery process
    • How to find content related with your current and next version on cloud.oracle.com
    • Release 13 Update Policy
    • Reminders about getting ready for Release 13

    Presented by Lisa Ozkan, Director, HCM Product Strategy.

    Post your questions in this forum post before the session to have them answered during the live event.

    The replay and slide deck will be available from this event posting within 24 hours following the live session.

    Announcement:
     
    Oracle Cloud Customer Connect
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    Release 13 Progress Update


    Hello Oracle Cloud User,

    Since we launched Oracle SaaS (Fusion), we have worked tirelessly to ensure our cloud strategy meets and exceeds your expectations. Oracle Cloud adoption is increasing at a record pace; therefore, we would like to provide you with an update on recent progress.
     

    1. Release 13 Focus

     

    Release 13 of Oracle Cloud Applications is a significant release achieving two key milestones: new cloud products & user experience and a streamlined software development process.

    • R13 includes many new cloud products focused on Supply Chain Management and Customer Experience
      plus a new User Interface:
       
      • Supply Chain Management Introduced 436 new features and six new products covering sales and operation planning, demand management, supply planning, collaboration, quality management, and maintenance. These new products are designed to help customers create intelligent, connected, and customer-centric supply chains by aligning internal activity and improving collaboration between suppliers and manufacturers.
         
      • Customer Experience Extended the Oracle CX Cloud Suite with the introduction of Oracle Engagement Cloud, which combines sales and service capabilities to help organizations increase customer satisfaction, loyalty, and up-sell opportunities. It enriches the customer experience by bridging the gap between sales and customer service.
         
      • User InterfaceNot only did we overhaul the UI design and add more visualizations to produce a more modern look and feel, but we also simplified workflows by removing unnecessary steps.
         
    • While creating Release 13 we re-engineered and dramatically streamlined the software development process to converge on a single, managed code line in the cloud. Oracle's designers and developers are able to accelerate the delivery of innovation to our customers, resulting in more functionality, available sooner, on a predictable schedule.
       
    2. Communication
    • Oracle issued a Cloud Applications Press Release (link) announcing the availability of Oracle Cloud Applications Release 13. This further extends the industry's broadest, deepest, and fastest growing suite of cloud applications.
       
    • Oracle published an SCM-Focused Press Release (link) highlighting new innovations that enhance the user experience and support demand-driven business models with modern, end-to-end supply chain best practices.
       
    • Oracle published Readiness Material (link) on cloud.oracle.com which describes new features delivered in R13.
       
    • In addition, Oracle published R13 Documentation (link) on Oracle Help Center.
       
    3. Availabilty, Cadence, and Consumption

     

    Availability

    • Due to the unprecedented level of R13 innovation – many new products, 1,224 new features, a new software development/release process  coupled with our goal to deliver the highest quality cloud applications to our customers, we are moving at a measured pace.
    • The target date to complete the upgrade scale out and begin the bulk upgrade to R13 is February 2018. You should receive an invitation to schedule your upgrade in December.

    Cadence

    • The previous release plan for Oracle Cloud Applications was two scheduled releases per year.
    • The plan for Release 13 and future releases incorporates four quarterly updates.
    • In addition, a set of release readiness or “preview” material is published on the cloud.oracle.com site even sooner. This material provides a preview of new and updated functionality coming in the next release to help you understand and plan.

    Easy to Consume

    • As new functionality is steadily introduced into your environment; it is done in a non-disruptive way.
    • That is, new functionality is delivered disabled or turned off. You choose when to enable and begin leveraging as it fits into your schedule. Plus, new feature enablement is as simple as using a wizard-based tool to activate and configure.
    • Overall, this approach is sensitive to your business needs and minimizes any operational disruption.

     

    4. Terminology

     

    To be more consistent with established cloud terminology, we are adjusting our versioning. Because Release 13 will have quarterly functional revisions, we will begin versioning Oracle Cloud Applications as follows:

    Example:

    • Oracle Sales Cloud R13 (update 17B)
    • Oracle Sales Cloud R13 (update 17C)
    • Oracle Sales Cloud R13 (update 17D)

    The number 17 represents the calendar year. A,B,C,D represents the first, second, third, or fourth quarterly revision in that calendar year. One time note: there is no R13 update 17A as the initial R13 introduction fell into the 2nd calendar or B quarter.

    In addition, the monthly update, previously known as Patch Bundle, will be renamed to Maintenance Pack.

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    YOU are the focus  Oracle is continuously working to enhance your experience, including new feature delivery, exceptional customer support, and clear customer communication.

     
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  • Bernice Lam
    Introducing Ideas At-a-Glance with My Idea Dashboard124.9
    Announcement posted August 30, 2017 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Procurement, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Introducing Ideas At-a-Glance with My Idea Dashboard
    Announcement:
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    Oracle Cloud Customer Connect
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    Cloud Customer Connect Logo Introducing Ideas At-a-Glance with My Idea Dashboard

    The My Idea Dashboard consolidates everything idea-related onto one simple, accessible page. Manage, share and keep track of your favorites – while providing feedback to help us continually improve your customer experience.  

    Here’s a quick look at the My Idea Dashboard:

    1. My Ideas

    This section lists ideas you’ve personally posted (an idea is an enhancement or suggestion for improving the product). Remember when posting new ideas, add use-cases and personas to clarify benefits.

    2. My Favorite Ideas

    Here, find ideas you’ve marked as your favorites, as well as related activities (votes, status) for each idea. Keep track of your top picks and see how others respond.

    3. Ideas from My Network

    This area features ideas from your personal network community. Build your network by adding members you follow for advice, expertise and insight. The larger your network, the more great ideas you’ll access.

    4. Recent Ideas

    Which ideas are trending in the forums right now? View all recently posted ideas from the Customer Connect community on your favorite idea labs.

    5. My Favorite Idea Labs

    Here, find ideas posted to your favorite Idea Labs (I.e. Human Capital Management, Talent Management, Enterprise Resource Planning, etc.). Track others’ posts and comments in areas that interest you most.

    6. Top 10 Ideas

    The Top 10 ideas are drawn from My Favorite Idea Labs, based on community member votes. Vote for your favorites, because your contributions help us develop and design our product roadmap.

    We hope you start using your Idea Dashboard to track your favorite ideas. We would love to hear your feedback!

     

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  • Katrine Haugerud
    Oracle Applications Cloud Release 8 - Updates to landing...85.0
    Announcement posted March 21, 2014 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Architecture, BI, Engagement Cloud, Financials, General, HCM, Maintenance, Other, Patch, PPM, Procurement, Release, SCM, Talent, Upgrade, UX 
    Title:
    Oracle Applications Cloud Release 8 - Updates to landing page
    Abstract:

    This page is your one-stop-shop to all Release 8 upgrade information, specific release updates including patches and documentation, where to find more learning assets, forum discussions, and invites to live events and session replays.

    Announcement:

    Subscribe to this announcement to receive updates via email every time there is an update to the Release 8 landing page. 

     

    March 21, 2014

    • Cloud customers will be upgraded starting spring 2014. You will or have already received upgrade communication directly from your Oracle contact.
    • Release 8 Patching Update - Bundle 3, Downtime for Production Environments is scheduled for Friday March 21, 2014 (07:00 PM) to Saturday March 22, 2014 (07:00 PM) US/Pacific.

    March 7, 2014: Release Announcement

     

  • Alison McClure
    Watch Newly Available 2019 (19C) Readiness Training...74.8
    Announcement posted July 23, 2019 by Alison McClureSilver Medal: 2,000+ Points, tagged Architecture, BI, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, HCM, HCM Customization Solutions, HCM Midsize - TBE, Maintenance, Marketing, Other, Release, SCM, Talent, Upgrade, UX, Workforce Management, Workforce Rewards 
    Title:
    Watch Newly Available 2019 (19C) Readiness Training - Oracle Cloud Applications Readiness
    Abstract:

    Want to easily find the Readiness Training hat has become available in the last 60 days?

    Here it is.

    Announcement:
     
    rrlogo2.png Latest Readiness Training

    Cloud Apps Super Users

    Want to know what readiness training has become available in the last 60 days? Here it is.

     

    Check out the latest training

    Let our Product Managers guide you through what's new in their products.

    Hear in-depth descriptions of the latest functionality

    See demos of the new, exciting features in action

    Understand best practices to help maximize the benefits to your organization

     

    Watch

    New Videos in:

    Copyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement
     
  • Katrine Haugerud
    Preview of Oracle Applications Cloud Release 1274.9
    Announcement posted December 14, 2016 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Engagement Cloud, Financials, Fusion, General, HCM, PPM, Procurement, Release, SCM, Upgrade 
    Title:
    Preview of Oracle Applications Cloud Release 12
    Announcement:
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    Oracle Applications Customer Connect
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    Hello Oracle Cloud User,
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    To help you prepare for the upcoming Release 12, we are pleased to offer a preview of its new, modern business-empowering features. On the Release Readiness page, we have added content for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, on this page you will find:
    red-bullets-10x24.gif Spotlights:  Delivered by senior development staff, these webcast-delivered presentations highlight top level messages and product themes, and are reinforced with a product demo.
    red-bullets-10x24.gif Release Content Documents (RCDs):  This content includes a summary level description of each new feature and product.
    Next, we will add (and announce) more Release 12 readiness content such as:
    red-bullets-10x24.gif What's New:  Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more.
    red-bullets-10x24.gif Release Training:  Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products. Also referred to as Transfers of Information (TOIs).
    red-bullets-10x24.gif Product Documentation:  Oracle’s online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Applications Cloud.
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    Access is simple...
    From the Cloud Site: Click on Resources > Release Readiness for Applications
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    Thank you.
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  • Katrine Haugerud
    New Look and Feel of Oracle’s Cloud Event Notifications74.9
    Announcement posted September 22, 2014 by Katrine HaugerudGold Trophy: 10,000+ Points, tagged Architecture, BI, Engagement Cloud, Enterprise Planning, Financials, General, GRC, HCM, Maintenance, Marketing, Other, Patch, PPM, Procurement, Release, SCM, Service, Talent, Upgrade, UX 
    Title:
    New Look and Feel of Oracle’s Cloud Event Notifications
    Abstract:

    Oracle's E-mail Announcements Are Getting a Facelift!

    Announcement:

    Based on your feedback, Oracle's cloud event notifications are getting a facelift! With the new look and feel, we will improve both the standardization and modernization of the e-mails.

    For example, we want you to be able to quickly determine if an e-mail is asking you to take action or if it is just delivering information. Also, we are standardizing the layout of the cloud service notifications (new purchase, upgrade, outage, etc.) to give you a better user experience.

    These 'new' notifications will start to roll out in the next weeks.

    Feel free to reply to this post with your comments and feedback as  you start to receive the newly formatted notifications.

     

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  • Bernice Lam
    Announcing an Improved Points System64.9
    Announcement posted June 3, 2018 by Bernice LamBronze Crown: 15,000+ Points, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    Title:
    Announcing an Improved Points System
    Announcement:
     
    Oracle Cloud Customer Connect
     
    Announcing an Improved Points System

    At Oracle, we know our community members are special, therefore we are constantly looking for new ways to deliver a unique and rewarding online community experience.

    Recently, we conducted 3rd party research on gamification and incentivization with the goal of increasing community collaboration, and we have identified an optimization opportunity.

    As a result, our activity-driven points system has been adjusted to align with current social best practices.  For example, members are now rewarded with more points when commenting on posts, providing product ideas, or rating other member's contributions.  By promoting collaboration, the whole community becomes more vibrant, all while contributors grow their personal brand and reputation.

    For more details, please visit the Reputation Management – Champion Level page.

    Integrated Cloud Applications & Platform Services