Integrations and APIs for Service

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  • Romark George Armor Palaganas
    Pass Oracle report to SalesforceAnswered11
    Topic posted October 30, 2018 by Romark George Armor PalaganasRed Ribbon: 250+ Points, tagged REST, SOAP 
    Pass Oracle report to Salesforce
    Pass Oracle report output to Salesforce


    I'm new in OSC CRM, just wanted to ask if what is the first step on getting this task done. 

    Client would like to get the output of a report from OSC CRM going to Salesforce. 


    Thank you,


  • Praveen Woody
    How do I get a handle on Tasks to check if there any open...7
    Topic posted May 19, 2019 by Praveen WoodySilver Medal: 2,000+ Points, tagged Connect PHP, REST, SOAP 
    How do I get a handle on Tasks to check if there any open tasks before closing the incident

    Everytime the status of the incident is set to closed, before incident save, I want to check (from Agent Console) if there are any open tasks associated with that incident. If there any open tasks, I want the agent to get a message asking them to close that task before closing the incident and should prohibit the user to close the incident till they close all open tasks associated with the incident.

    Is there a sample code I can use to have this done?


    Thanks in advance

  • Baljeet Singh
    Failed To Run Cron/Custom Scripts on Production Site5
    Topic posted April 15, 2019 by Baljeet SinghRed Ribbon: 250+ Points, tagged Connect PHP, REST, SOAP 
    Failed To Run Cron/Custom Scripts on Production Site
    Failed to run custom PHP scripts for schedule report


    We have business requirement to run cron job which will fetch records from third party software and save records in OSvC. As we know cost is associated if we set up cron job on Oracle server. We have work around this problem to use Custom Scripts (Under level tab in custom report) and schedule report for specific internal of time. 

    I was able to achieve objective by creating custom PHP script and included in custom scripts in initialization tab. Please find attached the screenshot. I implemented the PHP script on test instance and got expected result but I could not able to replicate the same scenario on production site. 

    In Production Site, It works only when I manually run the custom report and got expected result. It seems that Custom Scripts is failed to call custom PHP file (included in Initialization tab) when run automatically (via Scheduling)  I have already given report permissions. Both instances has Reportgen utility enabled and working good.

    On test instance, it is working fine but failed to run on production site. Both instances are of same version (Aug 2017).  I have included my code in code snippet. Any idea

    Am I missing any config settings ?


    Baljeet Singh


    Oracle Service Cloud August 2017
    Code Snippet:
  • Prasad
    Error when using RNService.RunAnalyticsReportAnswered5
    Topic posted October 16, 2018 by PrasadRed Ribbon: 250+ Points, tagged SOAP 
    Error when using RNService.RunAnalyticsReport
    Error when using RNService.RunAnalyticsReport


    i am not able to use RunAnalyticsReport with RNT service. getting attahced error message. please help me how to fix it.

    .Net Framework: 4.6

    VS: 2107 professional




  • Bharath Lohray
    PHP & SOAP APIAnswered5
    Topic posted June 16, 2011 by Bharath LohrayBlue Ribbon: 750+ Points, tagged SOAP 

    I know that RightNow does not support PHP as a platform for the SOAP API. However, I was wondering if I could get some suggestiosn on how to parse an XML response that I received in php.

    I had attempted to use simpleXML and all I reecived was

    SimpleXMLElement Object

    I am looking for a way to parse the XML the right way. I would really like to avoid making a hack and work around kind of a program.


    Thank you.

  • kate James
    VB.Net and Soap web services4
    Topic posted September 12, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    VB.Net and Soap web services
    .NET API to create user accounts


    I am looking to automate the account provisioning for users. I've found useful information in the oracle documentation for Java, C# and so on. However, I am looking to use VB.Net, so I would like to know if someone in the community has attempted to do this. If so, can you please comment on your experience and challenges you encountered



  • Dev Aditya
    SOAP XML request to create SLA instance and assign it to...Answered4
    Topic posted August 29, 2019 by Dev AdityaGold Trophy: 10,000+ Points, tagged SOAP 
    SOAP XML request to create SLA instance and assign it to new contact
    SOAP XML request to create SLA instance and assign it to new contact

    Hi Experts,

    I couldn't find any documentation to create contact with multiple SLA instances assigned to it, using SOAP XML request. If anyone has worked on it, please help me with syntax.


    Many Thanks,


  • David Wright
    Example code for updating Incident Standard Custom Objects...Answered4
    Topic posted March 8, 2019 by David WrightBlue Ribbon: 750+ Points, tagged SOAP 
    Example code for updating Incident Standard Custom Objects field?

    Hello - would anyone be willing to share an example (ideally in .net/C#) of how to create/update a field on an Incident record that is part of the Standard Custom Object (Incident) i.e. not a custom field - using the SOAP API (CWSS)

    I have been searching the CWSS documentation but have not found what I am looking for.

    Grateful for any advice you can give.




  • Luuk
    Setting the queue id and status field using the soap api XMLAnswered4
    Topic posted September 15, 2015 by Luuk Bronze Crown: 15,000+ Points, tagged SOAP 
    Setting the queue id and status field using the soap api XML


    I'm having some issues with the SOAP API.
    I'm trying to set the queue and status on create but I keep receiving the error message: Data element in the Message is NULL

    I tried adding the queue to the code:

     <ID xmlns="" id="12"/>

    and the status:

                    <ID xmlns="" id="4" />

    Is there someone who can tell me what I'm doing wrong because the documentation is a bit vague on the matter.

    I've attached the entire code to the this post in the code block.

    Thank you very much in advance.

    Kind Regards,

    Aug 14
    Code Snippet:
  • Conor Hughes
    Bulk Export of Incidents via Print Preview using SOAPAnswered3
    Topic posted August 30, 2019 by Conor HughesGreen Ribbon: 100+ Points, tagged SOAP 
    Bulk Export of Incidents via Print Preview using SOAP
    Bulk Export of Incidents via Print Preview using SOAP

    I recently received a request from a client for the bulk exporting of a large volume of incidents in a readable format. Looking at the 'Incident Print' message template, I can see that a SOAP API call for 'message_render' is being made when pressing the 'Print' button on incidents - however looking in the WSDL on our site I can see that this call isn't exposed to us for use elsewhere.

    Does anyone know of any exposed functionality that would allow for the bulk exporting of incidents in a user-friendly format? I know I could pull back the incident fields & iterate over the threads and export via a few of the API's, but that is rather involved for the volumes we need to export in the given time frame.


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