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Hi,
How can we create custom fields on Contact object through SOAP API XML format? I tried creating one but getting below error.:
Can anyone suggest please.
Hi,
We are looking to know what the default 'PageSize'(see attached PageSize.png) is for our production instance of Oracle Service Cloud (https://students.connect.curtin.edu.au/) for the SOAP API QueryCSV request?
Can the current default value be viewed anywhere without having to contact Oracle?
We believe it has never been altered, but it could be affecting an important integration involving Oracle Integration Cloud and Oracle Eloqua that we are trying to launch.
Hi Guys,
I am trying to achieve an integration between Service Cloud and Eloqua where if a contact is updated in Service Cloud, the contact is updated in Eloqua through OIC. Based on the documentation am using, an event handler should be created to trigger the process. Can anyone share any information, ideas or documentation on how to go about this?
Thanks,
Sylvia
Hi all,
I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons, my web application is throwing an error in Create
Kate
Hi,
I am looking to automate the account provisioning for users. I've found useful information in the oracle documentation for Java, C# and so on. However, I am looking to use VB.Net, so I would like to know if someone in the community has attempted to do this. If so, can you please comment on your experience and challenges you encountered
Thanks,
Kathy
I'm currently using the RightnNow adapter from BPEL to create new Incidents in Oracle Service Cloud.
The Incidents are created successfully, along with the attachment, but when the attachment is viewed in AgentWeb, it shows as being only 57 bytes.
The payload sent to Oracle Service Cloud is as below:
<InvokeRightNowIncidentCreate_Create_InputVariable>
<part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="parameters">
<Create xmlns="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
<Incident>
<Category xmlns="urn:objects.ws.rightnow.com/v1_4">
<Name xmlns="urn:base.ws.rightnow.com/v1_4">Contracts</Name>
</Category>
<Channel xmlns="urn:objects.ws.rightnow.com/v1_4">
<Name xmlns="urn:base.ws.rightnow.com/v1_4">Post</Name>
</Channel>
<IncidentCustomFields xmlns="urn:objects.ws.rightnow.com/v1_4">
<c>
<sr_type>
<Name xmlns="urn:base.ws.rightnow.com/v1_4">Request</Name>
</sr_type>
</c>
</IncidentCustomFields>
<FileAttachments xmlns="urn:objects.ws.rightnow.com/v1_4">
<FileAttachmentList action="add">
<ContentType>application/pdf</ContentType>
<Data>
JVBERi0xLjYKJfH59/YKJTMuNS1MTXgxOTIwLjE0NTcyCjUgMCBvYmoKPDwvRmlsdGVyL0ZsYXRl
...
...
...
</Data>
<FileName>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd-9e6a-110403946d8e_CX-GENERIC_HO.PDF</FileName>
<Description>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd-9e6a-110403946d8e_CX-GENERIC_HO.PDF</Description>
<Name>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd</Name>
</FileAttachmentList>
</FileAttachments>
<PrimaryContact xmlns="urn:objects.ws.rightnow.com/v1_4">
<Contact>
<Name xmlns="urn:base.ws.rightnow.com/v1_4">Scanning Dummy</Name>
</Contact>
</PrimaryContact>
<Product xmlns="urn:objects.ws.rightnow.com/v1_4">
<Name xmlns="urn:base.ws.rightnow.com/v1_4">Employee Changes</Name>
</Product>
<Subject xmlns="urn:objects.ws.rightnow.com/v1_4">Contracts</Subject>
</Incident>
</Create>
</part>
</InvokeRightNowIncidentCreate_Create_InputVariable>
The call is successful, and returns the ID of the newly created Incident::
<InvokeRightNowIncidentCreate_Create_OutputVariable>
<part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="parameters">
<ns0:CreateResponse xmlns:n0="urn:messages.ws.rightnow.com/v1_4" xmlns:n2="urn:base.ws.rightnow.com/v1_4" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:n1="urn:objects.ws.rightnow.com/v1_4" xmlns:ns0="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
<ns0:Incident xmlns:ns0="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
<n2:ID id="2067"/>
</ns0:Incident>
</ns0:CreateResponse>
</part>
</InvokeRightNowIncidentCreate_Create_OutputVariable>
However, when viewing the Incident in Oracle Service Cloud (see uploaded image) attachment file size is shown as 57 bytes.
When downloading the attachment, and opening the file in Notepad++, only the following lines are present:
%PDF-1.6 %סשקצ %3.5-LMx1920.14572 5 0 obj <</Filter/Flate
Hi folks,
Someone know or use the SOAP/REST service to post values for "List of Values" in Oracle Cloud?
Could you please share the services links or examples for it?
Thanks,
Junio Vitor
We've been updated Contact custom fields successfully for years, however in OSvC we are converting these CFs to fields in the Object Designer in a Contacts package "CO".
What is the simplest way to convert our C# code to update Contact package fields instead of custom fields?
(the package fields will have the same name). Code snippet is the skeleton of the c# that is currently used to update on CF "dept".
On attached PNG, there is the new "Dept" field in Object Designer package.
***UPDATED: I attached a document of new code that is attempting to add an object as a child field to Contact package "CO".
using the sample code from http://documentation.custhelp.com/euf/assets/devdocs/cloud19c/Connect_Web_Services_for_SOAP/Default.htm
I am getting an null reference error when I run a CREATE with the new object: StackTrace: " at <>x.<>m0(RightNowClient <>4__this)"
In sample code, what are Namespace and Typename?
Do these correspond to the OSvC package name?
objType.Namespace = "CO";
objType.TypeName = "RMA";
I recently received a request from a client for the bulk exporting of a large volume of incidents in a readable format. Looking at the 'Incident Print' message template, I can see that a SOAP API call for 'message_render' is being made when pressing the 'Print' button on incidents - however looking in the WSDL on our site I can see that this call isn't exposed to us for use elsewhere.
Does anyone know of any exposed functionality that would allow for the bulk exporting of incidents in a user-friendly format? I know I could pull back the incident fields & iterate over the threads and export via a few of the API's, but that is rather involved for the volumes we need to export in the given time frame.
I have custom object CO.EmploymentDetails with fields Branch,ContactID etc.. This custom object is related to Contact.
select ID,Contact.CustomFields.c.membership_number,Branch from custom object from Contact C
where Emails.EmailList.AddressType.ID=0 and ID=163085
Can you provide me syntax to get branch?
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