Integrations and APIs for Service

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  • JDv
    Custom field restrictions ?Answered6
    Topic posted January 23, 2009 by JDv Red Ribbon: 250+ Points 
    Custom field restrictions ?



    Is there a method to guarantee that the ICfVal.CfId field values I use are unique, i.e. for example: values 100,101 is used only by me and nobody more. What If I decide to add some custom fields to contact record and this contact already contains custom field with the same CfId (for example: there are two add-ins and both them store some values in custom fields of contact record).  I affraid that in this case I'll corrupt other people's values and won't store my ones. Is there a way to avoid this?

    And one more question: what is the maximum possible length of custom field which data type is VARCHAR.




    Mikhail Voronin

    Senior Software Engineer

    Five 9, Inc.

  • Kevin Ngo
    Topic posted August 17, 2009 by Kevin NgoRed Ribbon: 250+ Points 


    I just try to update a record with the following date and time. Next, I create a report to view it, and I see it displays 01/01/2007 03:11 AM. Why it displays 03:11 AM??? Please help.





    RNOWCfVal CfObj = new RNOWCfVal();

    List<RNOWCfVal> CfsObj = new List<RNOWCfVal>();CfObj =

    new RNOWCfVal();

    CfObj.CfId = 599;

    CfObj.DataType = (int)RNOWCfVal.FieldTypes.DATETIME;CfObj.ValTime = Convert.ToDateTime("01/01/2007 11:11:11");


    // set the incident custom field property

    IncObj.CustomField = CfsObj;

  • Steve D.
    After upgrade OF.getIDL() returns null4
    Topic posted June 7, 2010 by Steve D.Red Ribbon: 250+ Points 
    After upgrade OF.getIDL() returns null

    I can no longer list the RNOW classes and attributes that have OptList IDs

    I'm still a noob and this is my first experience with an upgrade.   Two changes occurred to my environment:

    1. May 10 release
    2. New database and interface

    When I run my (previously working) test code to list the RNList classes and attributes per  I can get connected but then the OF.getIDL() method returns a null array.

    Does something need to be set in the system configuration to enable OptListIDs to be visible/listed?

    Is this a permissions thing?

    I didn't see anything in the May 10 RightNow CCX API release notes to indicate that the API changed.

    Why would OF.getIDL() return a null array?

  • bryan.arndorfer
    Email Address Sharing(allow_duplicate) -- Same Email...Answered5
    Topic posted September 27, 2011 by bryan.arndorfer Bronze Medal: 1,250+ Points 
    Email Address Sharing(allow_duplicate) -- Same Email Address

    Is it possible to create a contact via the SOAP connect that has the same email address?


    I see in XML we can pass a pair = allow_duplicate = 0/1


    But in the SOAP connect documentation, I am not seeing any information on what to do when I want to permit a duplicate email address.


    Code Snippet:
  • qnguyen
    Shared Login1
    Topic posted March 13, 2009 by qnguyen Green Ribbon: 100+ Points 
    Shared Login

    We have a web app that internal users can use to create/update contacts, create incidents, and create opportunities in RightNow. Multiple users canlog into the web app on different sessions from different client machines and silmultaneously send out requests to update contacts, create incidents, etc. We want to use the same account (username/password) to share accross multiple requests.


    1- the problem would be problematic if we use RNOWObjectFactory.login() since credentials can not be shared with login method.


    2- Using RNOWObjectFactory.TransientLogin() to share login, we can log in successfully, but would fail to do any operations such as fetching contacts, updating contacts, creating incidents, etc. I think those operations are not allowed using TransientLogin method.


    Since any of our internal users can use the web app to send out requests for operations above, we can not create each credential for each user for using RightNow Connect.


    What would be a good solution for our case? I think this would be a very common scenario for a lot of clients, but I can not find a good post on it.



    Quang Nguyen

  • Mikhail Voronin
    Connect Data Integration is disabled problem9
    Topic posted April 22, 2011 by Mikhail VoroninRed Ribbon: 250+ Points 
    Connect Data Integration is disabled problem


    I tried to use my integration with RightNow on newly created account and I received the following exception "Connect Data Integration is disabled". It was very strange because I had "RightNow Data Connect" option enabled in my profile.

    Could anyone please tell me if this is a account configuration problem or not?




    Connect Data Integration is disabled
  • Kannuthurai
    user page redirection on registration process5
    Topic posted November 6, 2009 by Kannuthurai Red Ribbon: 250+ Points 
    user page redirection on registration process

    hi all,


    we are developing a website with an integration of drupal cms and rightnow system. 


    whenever new user registering in drupal, at the same time user also registing into the rightnow knowledge base [in production mode].




    header("Location: http://<interface>.<domain>.com/ci/pta/login/redirect_to/home/p_li/$p_li");


    Without redirecting the user into CP, any other way/API to insert user registration details in rightnow knowledge base?


    Is there any solution?




  • Brian Houlihan
    Determine Which Button was Clicked from within Add-inAnswered2
    Topic posted November 30, 2010 by Brian HoulihanBlue Ribbon: 750+ Points 
    Determine Which Button was Clicked from within Add-in

    I am using a IWorkspaceComponent2 in an Answer workspace.

    I have an event for saving as can be seen in the code block.

    I would like to know which button was clicked that caused the saving.  Was it the "Save" or the "Save and Close"?

    When I look at the sender that is sent it is of type:


    Could you please assist me in determining which button was clicked?

    Thanks in advance,


    Code Snippet:
  • Suresh Thirukoti
    Help required on ExecuteReport2
    Topic posted August 19, 2010 by Suresh ThirukotiGold Crown: 30,000+ Points 
    Help required on ExecuteReport


      I am doing testing with RNTConnect to execute a report and check the output..but the report I am executing does not have run time filters. It has a fixed filter. I am using the following:


    its giving an error. How to pass empty filter to the report as I am using fixed filter?


    T.Suresh Kumar

  • Amarinder
    Desktop Add-ins in Java1
    Topic posted September 30, 2011 by Amarinder Red Ribbon: 250+ Points 
    Desktop Add-ins in Java

    Hi All,


    Just wanted to know whether Desktop add-ins can be developed in Java?

    If yes, then do we have any documentation available for the same?

    If no, then is it in the roadmap?




    Amarinder Singh

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