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  • Jim Reynolds
    Bulk Extract IncidentsAnswered7
    Topic posted November 3, 2019 by Jim ReynoldsRed Ribbon: 250+ Points, tagged REST 
    Title:
    Bulk Extract Incidents
    Content:

    Hello,

    I am running a bulk extract of incidents using the REST API. Has anyone done this before? Can anyone give me a rough estimate of the time it will take before I am able to download the extract?

    When looking up the progress of the extract the only information is available is that is is still in the "run" state. 

     

    Image:
  • jagadeesh gattupalli
    What is the API that is available under submit your button...3
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    What is the API that is available under submit your button on customer portal page ? How to access that API?
    Summary:
    What is the API that is available under submit your button on customer portal page ?
    Content:

    Hi ,

    I have a requirement where I want to use the underlying API that is used to create incidents from Custom Portal Ask a question page.

    I need the api name and request and response formats so that I can call the same API from other pages of our company portals(Different product pages)

    What is the API that is available under submit your question page ?

    Please let me know.

    Kind Regards

    Jagadeesh G

     

     

    Version:
    19B
  • Sristy Arya
    Rest API - Download all file attachments of an...1
    Topic posted November 14, 2019 by Sristy AryaBronze Trophy: 5,000+ Points, tagged REST 
    Title:
    Rest API - Download all file attachments of an Object(Opportunities)
    Summary:
    Rest API - Download all file attachments of an Object(Opportunities)
    Content:

    Hello Everyone,

    I have a requirement wherein I need to download all file attachments of Opportunities (Zip) using Rest API . I used the below to do the same but it downloads only 1 attachment in the Zip and not all and there are around 35 attachments in each Opportunity and there are 717 Opportunities for which Attachments are to be downloaded.

    https://sitename/services/rest/connect/v1.3/opportunities/opp_id/fileAttachments?download&compress=tgz

    Can anybody help in this ?

     

    Thanks

    Sristy

    Version:
    19B
  • jagadeesh gattupalli
    How to use get method of REST API with v1.4 from Browser for...1
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to use get method of REST API with v1.4 from Browser for service cloud
    Summary:
    get method of REST API with v1.4 from Browser for service cloud
    Content:

    Hi ,

    Can any one tell me how to use 

    https://test123.custhelp.com/services/rest/connect/v1.4/countries?q=lookupName=%27US%27

    I get following error

    "type":"https://sandals--tst1.custhelp.com/services/rest/connect/exceptions/OSC-CREST-00025","title":"Bad Request","status":400,"detail":"Request does not contain OSvC-CREST-Application-Context header"
    

    where as if I use v1.3 

    https://test123.custhelp.com/services/rest/connect/v1.3/countries?q=lookupName=%27US%27

    i get results properly.

     

    Please let me know.

     

    Regards

    Jagadeesh 

     

  • jagadeesh gattupalli
    How to query NamedID values for a resource like Contacts3
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to query NamedID values for a resource like Contacts
    Summary:
    query NamedID values for a resource like Contacts
    Content:

    Hi , 

    I am working on REST API. As a part of requirement I need to check whether a lookupName existing in namedID of Contacts Resource ?

    Dummy Example link is below. This link fetches me all States or Provinces details of a Contacts  resource. Is there any way I can query a particaluar value from this NamedID values..like State value 'AK' or 'AL'

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince

    "items": [
            {
                "id": 1,
                "lookupName": "AK",
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince/1"
                    }
                ]
            }
    

     

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince?q=lookupName=%27AL%27

    I am trying this way but resulting in Bad Request -400

    Please let me know.

     

    Regards

    Jagadeesh .

     

     

     

    Version:
    19B
  • Jepee Celorico
    Quick Base Intergration
    Topic posted November 20, 2019 by Jepee CeloricoSilver Medal: 2,000+ Points 
    Title:
    Quick Base Intergration
    Summary:
    Is Quick Base intergration with Oracle Service Cloud Possible?
    Content:

    Hi Experts,

    Does anyone here have tried to Integrate Quick Base to OSvC? Is this possible?

    Thank you,

    Jepee

    Version:
    18D
  • jagadeesh gattupalli
    Oracle Service cloud Audit logs Resource for REST API7
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    Oracle Service cloud Audit logs Resource for REST API
    Summary:
    Need Audit logs Resource for Service Cloud REST API
    Content:

    Hi ,

    Does any one worked on  how to get Audit Logs for each resource like Contacts , Incidents , Accounts and Organizations etc.? through REST API.

    Please let me know. It is urgent.

    Regards

    Jagadeesh G

     

    Version:
    19B
  • kate James
    Unable to create a contact object3
    Topic posted November 16, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    Unable to create a contact object
    Summary:
    .NET API to create contact and incidents
    Content:

    Hi all,

    I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons, my web application is throwing an error in Create

    Severity Code Description Project File Line Suppression State
    Error CS7036 There is no argument given that corresponds to the required formal parameter 'ProcessingOptions' of 'RightNowSyncPortClient.Create(ClientInfoHeader, APIAccessRequestHeader, RNObject[], CreateProcessingOptions, out RNObject[])'
     
    Tutorial link: http://documentation.custhelp.com/euf/assets/devdocs/cloud19c/Connect_Web_Services_for_SOAP/Default.htm
     
     
     
    Does anyone knows why I am getting this error?
     
    Thank you in advance!

    Kate

    Version:
    2018B
    Code Snippet:
  • kate James
    VB.Net and Soap web services5
    Topic posted September 12, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    VB.Net and Soap web services
    Summary:
    .NET API to create user accounts
    Content:

    Hi,

    I am looking to automate the account provisioning for users. I've found useful information in the oracle documentation for Java, C# and so on. However, I am looking to use VB.Net, so I would like to know if someone in the community has attempted to do this. If so, can you please comment on your experience and challenges you encountered

    Thanks,

    Kathy

    Version:
    19A
  • NickL
    Unable To Create Attachments Using RightNow Adapter When...1
    Topic posted September 19, 2019 by NickL, tagged SOAP 
    Title:
    Unable To Create Attachments Using RightNow Adapter When Using Create Incident
    Summary:
    Although attachments are created, they are not complete
    Content:

    I'm currently using the RightnNow adapter from BPEL to create new Incidents in Oracle Service Cloud.

    The Incidents are created successfully, along with the attachment, but when the attachment is viewed in AgentWeb, it shows as being only 57 bytes.

    The payload sent to Oracle Service Cloud is as below:

    <InvokeRightNowIncidentCreate_Create_InputVariable>
       <part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="parameters">
          <Create xmlns="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
             <Incident>
                <Category xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <Name xmlns="urn:base.ws.rightnow.com/v1_4">Contracts</Name>
                </Category>
                <Channel xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <Name xmlns="urn:base.ws.rightnow.com/v1_4">Post</Name>
                </Channel>
                <IncidentCustomFields xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <c>
                      <sr_type>
                         <Name xmlns="urn:base.ws.rightnow.com/v1_4">Request</Name>
                      </sr_type>
                   </c>
                </IncidentCustomFields>
                <FileAttachments xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <FileAttachmentList action="add">
                      <ContentType>application/pdf</ContentType>
                      <Data>
    JVBERi0xLjYKJfH59/YKJTMuNS1MTXgxOTIwLjE0NTcyCjUgMCBvYmoKPDwvRmlsdGVyL0ZsYXRl
    ...
    ...
    ...
                      </Data>
                      <FileName>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd-9e6a-110403946d8e_CX-GENERIC_HO.PDF</FileName>
                      <Description>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd-9e6a-110403946d8e_CX-GENERIC_HO.PDF</Description>
                      <Name>GNTRXSM-1_20190822_2_6bb5cdc1-4270-4bbd</Name>
                   </FileAttachmentList>
                </FileAttachments>
                <PrimaryContact xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <Contact>
                      <Name xmlns="urn:base.ws.rightnow.com/v1_4">Scanning Dummy</Name>
                   </Contact>
                </PrimaryContact>
                <Product xmlns="urn:objects.ws.rightnow.com/v1_4">
                   <Name xmlns="urn:base.ws.rightnow.com/v1_4">Employee Changes</Name>
                </Product>
                <Subject xmlns="urn:objects.ws.rightnow.com/v1_4">Contracts</Subject>
             </Incident>
          </Create>
       </part>
    </InvokeRightNowIncidentCreate_Create_InputVariable>
    

    The call is successful, and returns the ID of the newly created Incident::

    <InvokeRightNowIncidentCreate_Create_OutputVariable>
       <part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="parameters">
          <ns0:CreateResponse xmlns:n0="urn:messages.ws.rightnow.com/v1_4" xmlns:n2="urn:base.ws.rightnow.com/v1_4" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:n1="urn:objects.ws.rightnow.com/v1_4" xmlns:ns0="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
             <ns0:Incident xmlns:ns0="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types">
                <n2:ID id="2067"/>
             </ns0:Incident>
          </ns0:CreateResponse>
       </part>
    </InvokeRightNowIncidentCreate_Create_OutputVariable>
    

    However, when viewing the Incident in Oracle Service Cloud (see uploaded image) attachment file size is shown as 57 bytes.

    When downloading the attachment, and opening the file in Notepad++, only the following lines are present:

    %PDF-1.6
    %סשקצ
    %3.5-LMx1920.14572
    5 0 obj
    <</Filter/Flate
    

     

     

    Version:
    JDeveloper 12.1.2.3.0/WebLogic 12.1.2.3.0/Oracle Service Cloud 18B (Build 274) - Browser UI Version 3.19.09.06-b0002
    Image:

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