Integrations and APIs for Service

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  • Jonathan Doringuez
    API for Application Level Menus
    Topic posted November 16, 2018 by Jonathan DoringuezBlue Ribbon: 750+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    Title:
    API for Application Level Menus
    Summary:
    Importing and Exporting Workspaces API
    Content:

    Did someone found something like the API's or the command line interface (CLI) for Service Cloud? CLI should be applicable to both AD and Portal for the purpose of automating the migration of files to higher environment.

    I'm also looking for a documentation about command line interface for Oracle Service Cloud (CLI), where can I find it? This is for both AD and Portal pages, API for importing and exporting workspace

    In addition where can I find the API equivalent for all the application level menus and buttons?

    Version:
    18C
  • Padma Prabha Varadarajan
    CSS in PHP1
    Topic posted November 11, 2018 by Padma Prabha VaradarajanRed Ribbon: 250+ Points, tagged Custom Process Models - CPMs 
    Title:
    CSS in PHP
    Summary:
    Fontawesome CSS Usage
    Content:

    Hi,

     

    I am using font awesome package in file manager script to format mail message for our requirement. 

    when I try to invoke this in mail API, the formatting is not being applied and I couldn't view the font awesome icons in my output. 

    Please help me on how to proceed on this.

     

    Thanks

    Padma

    Version:
    Oracle Service Cloud, 18C
  • Mohammed Shanab
    Integration Push Data from Oracle Service Cloud2
    Topic posted November 9, 2018 by Mohammed Shanab, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    Title:
    Integration Push Data from Oracle Service Cloud
    Summary:
    How to call an API or push data into a queue on trigger of a data change
    Content:

    Hi,

    We would like to know if we could make an API call or push a message to a JMS queue on trigger of a data change so that we could propagate the change to other applications in the enterprise. We have a middleware which can expose an API or JMS stack. 

    The current implementation is a pull model where a poller regularly polls Oracle Service Cloud for a change via a watermark custom field which populated on a change. 

    Thanks

    Shanab

  • Muthulakshmi Muthaiah
    Validate a field whether it already exists or not and throw...1
    Topic posted October 9, 2018 by Muthulakshmi MuthaiahBronze Trophy: 5,000+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST 
    Title:
    Validate a field whether it already exists or not and throw an error in contact object
    Summary:
    Validate a field whether it already exists or not and throw an error in contact object
    Content:

    Hi All,

    I need to validate a custom field value whether it exists or not in contact level object. For example, in OSvC we have a validation for an email address, like that I need to achieve it for the custom field. If the value already exists, then it throws the error message.

    Could you please help me how to achieve this validation in OSvC?

    Thanks,

    Muthulakshmi

  • Pramod Vasudeva Murthy
    Skype Integration with OSvC
    Topic posted October 7, 2018 by Pramod Vasudeva MurthyBlack Diamond: 60,000+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    Title:
    Skype Integration with OSvC
    Summary:
    Skype embodiment in OSvC Agent Desktop
    Content:

    Hi All,

    I have a requirement to integrate OSvC and Skype. There are two ways to go with:

    • Using APIs: Though this more like OSvC Chat APIs, we need to setup our own UI/UX. This is a long, tedious but sure shot process that will yield results.
    • Using Bots: There is a bot API available, but this more of a intermediary as bot answers customer first and then links agent. This is modern, technology ahead and time consuming. And not to mention, there are quite a few unknowns ahead.

    Are there any Connectors available for this? If Yes, please recommend a few.

    Thanks,

    VIP

    Version:
    18C
  • Senthil Krish
    calling cp model (custome script) code from CPM1
    Topic posted June 13, 2016 by Senthil KrishRed Ribbon: 250+ Points, tagged Custom Process Models - CPMs 
    Title:
    calling cp model (custome script) code from CPM
    Content:

    All,

    Can I call a method in my model class written in customer portal (or custom scripts) from CPM script (as shown in the code block)?

    Thanks in advance. 

    Senthil K

     

     

    Version:
    service cloud Feb-2016
    Code Snippet:

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