Integrations and APIs for Service

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  • Sathya Rajendran
    Send mailings to contact using...6
    Topic posted Yesterday by Sathya RajendranGold Medal: 3,500+ Points, tagged SOAP 
    Send mailings to contact using "SendMailingToContact" with attachments

    Hello All,

    I need to send an email to contact with attachments and it is a pdf. can we use "SendMailingToContact" to send email with attachments or only way to use Public mail API's?


    Thanks in Advance


  • Jaymin kansara
    Error while creating custom fields on contact Object12
    Topic posted December 5, 2019 by Jaymin kansaraGreen Ribbon: 100+ Points, tagged SOAP 
    Error while creating custom fields on contact Object


    How can we create custom fields on Contact object through SOAP API XML format?  I tried creating one but getting below error.:

    Can anyone suggest please.

    Code Snippet:
  • Sylvia S
    Setting trigger in Service Cloud to OIC2
    Topic posted December 2, 2019 by Sylvia SBronze Medal: 1,250+ Points, tagged Connect PHP, Custom Process Models - CPMs, SOAP 
    Setting trigger in Service Cloud to OIC
    Setting trigger

    Hi Guys,

    I am trying to achieve an integration between Service Cloud and Eloqua where if a contact is updated in Service Cloud, the contact is updated in Eloqua through OIC. Based on the documentation am using, an event handler should be created to trigger the process. Can anyone share any information, ideas or documentation on how to go about this?



  • Jim Reynolds
    Default PageSize of SOAP APIAnswered2
    Topic posted November 28, 2019 by Jim ReynoldsRed Ribbon: 250+ Points, tagged SOAP 
    Default PageSize of SOAP API


    We are looking to know what the default 'PageSize'(see attached PageSize.png) is for our production instance of Oracle Service Cloud ( for the SOAP API QueryCSV request?

    Can the current default value be viewed anywhere without having to contact Oracle?

    We believe it has never been altered, but it could be affecting an important integration involving Oracle Integration Cloud and Oracle Eloqua that we are trying to launch.

  • kate James
    Unable to create a contact object4
    Topic posted November 16, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    Unable to create a contact object
    .NET API to create contact and incidents

    Hi all,

    I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons, my web application is throwing an error in Create

    Severity Code Description Project File Line Suppression State
    Error CS7036 There is no argument given that corresponds to the required formal parameter 'ProcessingOptions' of 'RightNowSyncPortClient.Create(ClientInfoHeader, APIAccessRequestHeader, RNObject[], CreateProcessingOptions, out RNObject[])'
    Tutorial link:
    Does anyone knows why I am getting this error?
    Thank you in advance!


    Code Snippet:
  • Junio Vitor de Paula
    What the correct REST/SOAP Service to insert values in List...
    Topic posted November 14, 2019 by Junio Vitor de PaulaRed Ribbon: 250+ Points, tagged REST, SOAP 
    What the correct REST/SOAP Service to insert values in List Of Values?
    What the correct REST/SOAP Service to insert values for List Of Values?

    Hi folks,

    Someone know or use the SOAP/REST service to post values for "List of Values" in Oracle Cloud?

    Could you please share the services links or examples for it?

    Junio Vitor

  • Peter Keegan
    SOAP API Contacts - convert code from Custom Field to Obj...2
    Topic posted October 8, 2019 by Peter KeeganGreen Ribbon: 100+ Points, tagged SOAP 
    SOAP API Contacts - convert code from Custom Field to Obj Designer Package fields
    how do we convert our C# code to update Contact package fields instead of Custom Fields

    We've been updated Contact custom fields successfully for years, however in OSvC we are converting these CFs to fields in the Object Designer in a Contacts package "CO".

    What is the simplest way to convert our C# code to update Contact package fields instead of custom fields?

    (the package fields will have the same name). Code snippet is the skeleton of the c# that is currently used to update on CF "dept".

    On attached PNG, there is the new "Dept" field in Object Designer package.

    ***UPDATED: I attached a document of new code that is attempting to add an object as a child field to Contact package "CO".

    using the sample code from

    I am getting an null reference error when I run a CREATE with the new object:  StackTrace: " at <>x.<>m0(RightNowClient <>4__this)"

    In sample code, what are Namespace and Typename?

    Do these correspond to the OSvC package name?

                    objType.Namespace = "CO";
                    objType.TypeName = "RMA";

    WSDL 1.3
    Code Snippet:
  • chidambaram CT
    Left Join contact with Custom ObjectAnswered1
    Topic posted September 23, 2019 by chidambaram CTBronze Trophy: 5,000+ Points, tagged Connect PHP, SOAP 
    Left Join contact with Custom Object
    Left Join contact with Custom Object

    I have custom object CO.EmploymentDetails with fields Branch,ContactID etc.. This custom object is related to Contact.

    select ID,Contact.CustomFields.c.membership_number,Branch from custom object from Contact C 
    where Emails.EmailList.AddressType.ID=0 and ID=163085

    Can you provide me syntax to get branch?

  • NickL
    Unable To Create Attachments Using RightNow Adapter When...1
    Topic posted September 19, 2019 by NickL, tagged SOAP 
    Unable To Create Attachments Using RightNow Adapter When Using Create Incident
    Although attachments are created, they are not complete

    I'm currently using the RightnNow adapter from BPEL to create new Incidents in Oracle Service Cloud.

    The Incidents are created successfully, along with the attachment, but when the attachment is viewed in AgentWeb, it shows as being only 57 bytes.

    The payload sent to Oracle Service Cloud is as below:

       <part xmlns:xsi="" name="parameters">
          <Create xmlns="[removed]/ProcessCXService/RightNowIncidentCreate/types">
                <Category xmlns="">
                   <Name xmlns="">Contracts</Name>
                <Channel xmlns="">
                   <Name xmlns="">Post</Name>
                <IncidentCustomFields xmlns="">
                         <Name xmlns="">Request</Name>
                <FileAttachments xmlns="">
                   <FileAttachmentList action="add">
                <PrimaryContact xmlns="">
                      <Name xmlns="">Scanning Dummy</Name>
                <Product xmlns="">
                   <Name xmlns="">Employee Changes</Name>
                <Subject xmlns="">Contracts</Subject>

    The call is successful, and returns the ID of the newly created Incident::

       <part xmlns:xsi="" name="parameters">
          <ns0:CreateResponse xmlns:n0="" xmlns:n2="" xmlns:xsi="" xmlns:n1="" xmlns:ns0="[removed]/ProcessCXService/RightNowIncidentCreate/types">
             <ns0:Incident xmlns:ns0="[removed]/ProcessCXService/RightNowIncidentCreate/types">
                <n2:ID id="2067"/>

    However, when viewing the Incident in Oracle Service Cloud (see uploaded image) attachment file size is shown as 57 bytes.

    When downloading the attachment, and opening the file in Notepad++, only the following lines are present:

    5 0 obj



    JDeveloper Service Cloud 18B (Build 274) - Browser UI Version
  • Baljeet Singh
    REST API Call Limit Per Day1
    Topic posted September 18, 2019 by Baljeet SinghRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    REST API Call Limit Per Day
    Limit to call different REST API for different end point


    I am curious to know the limit of REST API call per day to service cloud. How many times we can call REST API endpoint for different objects i.e. Incident, Contact, Organization etc. We have requirement where volume of incident creation is 3 Millions per year. We have integrated OSvC with third party system. Every time incident is create in OSvC we need to call REST API end point to sync data with third party software but volume of call is more then we expected initially.  

    I believe there is per day REST API call limit.

    Does anyone knows API limits per minute , per day & number of transactions ?

    Appreciate your support

    Baljeet Singh


    Oracle Service Cloud 19 B

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