Integrations and APIs for Service

Get Involved. Join the Conversation.

Posts

  • Dev Aditya
    SOAP XML request to create SLA instance and assign it to...Answered45.0
    Topic posted August 29, 2019 by Dev AdityaGold Trophy: 10,000+ Points, tagged SOAP 
    Title:
    SOAP XML request to create SLA instance and assign it to new contact
    Summary:
    SOAP XML request to create SLA instance and assign it to new contact
    Content:

    Hi Experts,

    I couldn't find any documentation to create contact with multiple SLA instances assigned to it, using SOAP XML request. If anyone has worked on it, please help me with syntax.

     

    Many Thanks,

    Dev

  • Manjit SIngh Arora
    Event notifications Implementation via SOAP API5.0
    Topic posted June 26, 2019 by Manjit SIngh AroraGreen Ribbon: 100+ Points, tagged SOAP 
    Title:
    Event notifications Implementation via SOAP API
    Summary:
    I am not able to get the response although i am able to create Event Subscription via SOAP UI
    Content:

    Hi Everyone,

    I am trying to implement EventSubscriptionNotification via SOAP whenever an contact is created in Instance. i could create instance of eventSubscription through Soap API. Also record is getting created in EventSubscription object where endpoint is set. But i am not able to get the respond at the endpoint URL.

    Could anyone suggest me detailed steps what configuration needs to be done at enpoint URL if any.

    or any detailed steps for implementing the same.

    Note*: I have followed this thread , will appreciate if anyone else has this figured out in detailed.

    Thanks!

     

     

     

    Code Snippet:
  • Kelvin Chung
    Detect user response incident email and trigger CPM PHP...35.0
    Topic posted December 21, 2018 by Kelvin ChungGreen Ribbon: 100+ Points, tagged Connect PHP, Custom Process Models - CPMs, SOAP 
    Title:
    Detect user response incident email and trigger CPM PHP curl to call web service
    Summary:
    Tigger PHP c
    Content:

    I am new to RNT and try to detect user response incident email and trigger CPM  to call web service. I am using PHP to get the change in an incident when user response email in the thread automatically without customer service representation involves by checking the old and new thread to see if there is any change. See code below. I already verify curl_exec() works for soap request on my service.

    Q1) Do you think above will work to detect user reply incident email?

    Q2) I use Execute Async option, will above automatic retry if curl_exec() fail to connect remote server?

    I can only test in debugging and not able to test in deploy. That's why I would like to verify before sending the code to deployment.

    I appreciate any help.

     

     

     

     

    Version:
    August 2017
    Code Snippet:
  • kishore kumar kuna
    How many image files can migrate in one Content/Media post...5.0
    Topic posted December 14, 2018 by kishore kumar kunaRed Ribbon: 250+ Points, tagged REST, SOAP 
    Title:
    How many image files can migrate in one Content/Media post request
    Summary:
    How many image files can migrate in one Content/Media post request
    Content:

    Hi All,

    We have requirement to migrate bunch of image files from legacy system to OKA by using Content/Media Rest API.

    http://<IM_REST_API_HOST>/km/api/latest/media 

    Any idea, how many files we can keep in one array and migrate in one post request. 

    Thank You

    Kishore Kuna

     

  • Sebastiaan Draaisma
    Soap XML create exampleAnswered25.0
    Topic posted October 20, 2018 by Sebastiaan DraaismaBlack Diamond: 60,000+ Points, tagged SOAP 
    Title:
    Soap XML create example
    Summary:
    Create incident for new and exsisting contact
    Content:

    I'm following the XML sample code but I have a hard time understanding the result I get.

    A first attempt gave me Invalid ID: No such Contact with ID = 1 making me believe I need to know the contact id from the contact I'm going to create an incident for (not sure how this would work for new contacts)

    A second attempt I used my exsisting contact id and exsisting details which gave me

    <faultstring>Cannot save/create: Contact: An email address was used that already exists
    While performing create on Contact</faultstring>

    This confused me. I then changed the name and email address while keeping the contact id (just to experiment). The code run without any errors but the result is that a new contact is created with a new contact id and that the incident created in this code is assigned to the contact id used in the code.

    My questions are:

    1. How does one create a new incident for a new contact
    2. How does one create a new incident for an exsisting contact

    EDIT: I think I understand the behavior. From what I understand with my limmited knowledge of API :-) is that this code simply contains 2 non related requests (as I see 2 RNObjects sections)
    1 request to create a new contact & 1 request to create an incident for a specified contact id (correct me if I'm wrong)

    Version:
    Aug 17
    Document:
    Document:
  • Sathya Rajendran
    Send mailings to contact using...6
    Topic posted December 10, 2019 by Sathya RajendranGold Medal: 3,500+ Points, tagged SOAP 
    Title:
    Send mailings to contact using "SendMailingToContact" with attachments
    Content:

    Hello All,

    I need to send an email to contact with attachments and it is a pdf. can we use "SendMailingToContact" to send email with attachments or only way to use Public mail API's?

     

    Thanks in Advance

     

  • Jaymin kansara
    Error while creating custom fields on contact Object12
    Topic posted December 5, 2019 by Jaymin kansaraGreen Ribbon: 100+ Points, tagged SOAP 
    Title:
    Error while creating custom fields on contact Object
    Content:

    Hi,

    How can we create custom fields on Contact object through SOAP API XML format?  I tried creating one but getting below error.:

    Can anyone suggest please.

    Code Snippet:
  • Sylvia S
    Setting trigger in Service Cloud to OIC2
    Topic posted December 2, 2019 by Sylvia SBronze Medal: 1,250+ Points, tagged Connect PHP, Custom Process Models - CPMs, SOAP 
    Title:
    Setting trigger in Service Cloud to OIC
    Summary:
    Setting trigger
    Content:

    Hi Guys,

    I am trying to achieve an integration between Service Cloud and Eloqua where if a contact is updated in Service Cloud, the contact is updated in Eloqua through OIC. Based on the documentation am using, an event handler should be created to trigger the process. Can anyone share any information, ideas or documentation on how to go about this?

    Thanks,

    Sylvia

  • Jim Reynolds
    Default PageSize of SOAP APIAnswered2
    Topic posted November 28, 2019 by Jim ReynoldsRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    Default PageSize of SOAP API
    Content:

    Hi,

    We are looking to know what the default 'PageSize'(see attached PageSize.png) is for our production instance of Oracle Service Cloud (https://students.connect.curtin.edu.au/) for the SOAP API QueryCSV request?

    Can the current default value be viewed anywhere without having to contact Oracle?

    We believe it has never been altered, but it could be affecting an important integration involving Oracle Integration Cloud and Oracle Eloqua that we are trying to launch.

    Image:
  • kate James
    Unable to create a contact object4
    Topic posted November 16, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    Unable to create a contact object
    Summary:
    .NET API to create contact and incidents
    Content:

    Hi all,

    I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons, my web application is throwing an error in Create

    Severity Code Description Project File Line Suppression State
    Error CS7036 There is no argument given that corresponds to the required formal parameter 'ProcessingOptions' of 'RightNowSyncPortClient.Create(ClientInfoHeader, APIAccessRequestHeader, RNObject[], CreateProcessingOptions, out RNObject[])'
     
    Tutorial link: http://documentation.custhelp.com/euf/assets/devdocs/cloud19c/Connect_Web_Services_for_SOAP/Default.htm
     
     
     
    Does anyone knows why I am getting this error?
     
    Thank you in advance!

    Kate

    Version:
    2018B
    Code Snippet:

Filter by Date

< < December 2019 > >
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31        

Filter by Type