Integrations and APIs for Service

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  • jagadeesh gattupalli
    What is the API that is available under submit your button...5
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    What is the API that is available under submit your button on customer portal page ? How to access that API?
    Summary:
    What is the API that is available under submit your button on customer portal page ?
    Content:

    Hi ,

    I have a requirement where I want to use the underlying API that is used to create incidents from Custom Portal Ask a question page.

    I need the api name and request and response formats so that I can call the same API from other pages of our company portals(Different product pages)

    What is the API that is available under submit your question page ?

    Please let me know.

    Kind Regards

    Jagadeesh G

     

     

    Version:
    19B
  • jagadeesh gattupalli
    How to use get method of REST API with v1.4 from Browser for...2
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to use get method of REST API with v1.4 from Browser for service cloud
    Summary:
    get method of REST API with v1.4 from Browser for service cloud
    Content:

    Hi ,

    Can any one tell me how to use 

    https://test123.custhelp.com/services/rest/connect/v1.4/countries?q=lookupName=%27US%27

    I get following error

    "type":"https://sandals--tst1.custhelp.com/services/rest/connect/exceptions/OSC-CREST-00025","title":"Bad Request","status":400,"detail":"Request does not contain OSvC-CREST-Application-Context header"
    

    where as if I use v1.3 

    https://test123.custhelp.com/services/rest/connect/v1.3/countries?q=lookupName=%27US%27

    i get results properly.

     

    Please let me know.

     

    Regards

    Jagadeesh 

     

  • jagadeesh gattupalli
    How to query NamedID values for a resource like Contacts3
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to query NamedID values for a resource like Contacts
    Summary:
    query NamedID values for a resource like Contacts
    Content:

    Hi , 

    I am working on REST API. As a part of requirement I need to check whether a lookupName existing in namedID of Contacts Resource ?

    Dummy Example link is below. This link fetches me all States or Provinces details of a Contacts  resource. Is there any way I can query a particaluar value from this NamedID values..like State value 'AK' or 'AL'

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince

    "items": [
            {
                "id": 1,
                "lookupName": "AK",
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince/1"
                    }
                ]
            }
    

     

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince?q=lookupName=%27AL%27

    I am trying this way but resulting in Bad Request -400

    Please let me know.

     

    Regards

    Jagadeesh .

     

     

     

    Version:
    19B
  • jagadeesh gattupalli
    Oracle Service cloud Audit logs Resource for REST API7
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    Oracle Service cloud Audit logs Resource for REST API
    Summary:
    Need Audit logs Resource for Service Cloud REST API
    Content:

    Hi ,

    Does any one worked on  how to get Audit Logs for each resource like Contacts , Incidents , Accounts and Organizations etc.? through REST API.

    Please let me know. It is urgent.

    Regards

    Jagadeesh G

     

    Version:
    19B
  • Junio Vitor de Paula
    What the correct REST/SOAP Service to insert values in List...
    Topic posted November 14, 2019 by Junio Vitor de PaulaRed Ribbon: 250+ Points, tagged REST, SOAP 
    Title:
    What the correct REST/SOAP Service to insert values in List Of Values?
    Summary:
    What the correct REST/SOAP Service to insert values for List Of Values?
    Content:

    Hi folks,

    Someone know or use the SOAP/REST service to post values for "List of Values" in Oracle Cloud?

    Could you please share the services links or examples for it?

    Thanks,
    Junio Vitor

    Version:
    19D
  • Sristy Arya
    Rest API - Download all file attachments of an...1
    Topic posted November 14, 2019 by Sristy AryaBronze Trophy: 5,000+ Points, tagged REST 
    Title:
    Rest API - Download all file attachments of an Object(Opportunities)
    Summary:
    Rest API - Download all file attachments of an Object(Opportunities)
    Content:

    Hello Everyone,

    I have a requirement wherein I need to download all file attachments of Opportunities (Zip) using Rest API . I used the below to do the same but it downloads only 1 attachment in the Zip and not all and there are around 35 attachments in each Opportunity and there are 717 Opportunities for which Attachments are to be downloaded.

    https://sitename/services/rest/connect/v1.3/opportunities/opp_id/fileAttachments?download&compress=tgz

    Can anybody help in this ?

     

    Thanks

    Sristy

    Version:
    19B
  • Padma Prabha Varadarajan
    Hash Functions usage15.0
    Topic posted November 11, 2019 by Padma Prabha VaradarajanRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST 
    Title:
    Hash Functions usage
    Summary:
    Alternate workaround for Hash function
    Content:

    Hi Team, 

    We are in need of using Hash Functions for one of our business requirement that needs to be implemented in Oracle Service Cloud. We have been notified that the Hash Functions are disabled for the php versions available in our application. In this case, please suggest us on the ways that we have to follow to implement the similar functionality as in Hash Functions. 

    Thanks

    Version:
    18C
  • jagadeesh gattupalli
    Access Service cloud Managed tables through REST API and...Answered1
    Topic posted November 6, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged Connect PHP, REST 
    Title:
    Access Service cloud Managed tables through REST API and ROQL
    Summary:
    How to access Service cloud Managed tables into REST API and ROQL
    Content:

    HI ,

    Can any one help me how to access Managed tables from REST API and  through ROQL ?

    SurveyQuestions

    SurveySession

    ContentRatingSummaries

    ...... (more)

    From ROQL when I execute below query I am getting error "Invalid object name: Survey".

    SELECT SurveyQuestions.* FROM Survey WHERE ID=3;

     

    Kind Regards

    Jagadeesh G

    Version:
    19B
  • Jim Reynolds
    Bulk Extract IncidentsAnswered7
    Topic posted November 3, 2019 by Jim ReynoldsRed Ribbon: 250+ Points, tagged REST 
    Title:
    Bulk Extract Incidents
    Content:

    Hello,

    I am running a bulk extract of incidents using the REST API. Has anyone done this before? Can anyone give me a rough estimate of the time it will take before I am able to download the extract?

    When looking up the progress of the extract the only information is available is that is is still in the "run" state. 

     

    Image:
  • David Ritchie
    Filter format for date between in Rest APIAnswered2
    Topic posted October 30, 2019 by David RitchieBlue Ribbon: 750+ Points, tagged REST 
    Title:
    Filter format for date between in Rest API
    Summary:
    Format for an analyticsReport filter for date between
    Content:

    Hi,

    I'm trying to use the RESTful API to trigger an analyticsReportResults programmatically.  This is working fine but now I am trying to pass through a filter.  I looked in the documentation and it hows how to send a filter for name but my report has a filter which is between two dates.  I can't find anything in the documentation which shows how these two dates should be formatted.  I don't know if each date is a different filter, or if they both go in the same filter with some kind of differentiation.

    Any help appreciated,

    Dave

    Version:
    19B

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