Integrations and APIs for Service

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  • Jim Reynolds
    Default PageSize of SOAP APIAnswered2
    Topic posted November 28, 2019 by Jim ReynoldsRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    Default PageSize of SOAP API
    Content:

    Hi,

    We are looking to know what the default 'PageSize'(see attached PageSize.png) is for our production instance of Oracle Service Cloud (https://students.connect.curtin.edu.au/) for the SOAP API QueryCSV request?

    Can the current default value be viewed anywhere without having to contact Oracle?

    We believe it has never been altered, but it could be affecting an important integration involving Oracle Integration Cloud and Oracle Eloqua that we are trying to launch.

    Image:
  • Eric Gottesman
    shareFile adding attachments to every thread item?3
    Topic posted November 27, 2019 by Eric GottesmanBlue Ribbon: 750+ Points, tagged Connect PHP, Custom Process Models - CPMs 
    Title:
    shareFile adding attachments to every thread item?
    Content:

    I am developing a CPM that copies a number of fields from a parent incident to a child incident. I found the "shareFile" functionality, which is great for the attachments. It's working great, except that after the attachments have been copied, the child incident shows the attachments connected to every single thread item. (See attached picture.) If I look at the attachment tab, there are just the two attachments, so it's doing the right thing, except for how it appears to be attached to every thread item.

    Here's the relevant code:

    $incident->FileAttachments = new RNCPHP\FileAttachmentIncidentArray();
     
    for ($i=0$i < count($parentIncident->FileAttachments); $i++) { 
          $incident->FileAttachments->shareFile($parentIncident->FileAttachments[$i]);
    }

    Any ideas?

     

    Version:
    19C
    Image:
    Code Snippet:
  • jagadeesh gattupalli
    What is the API that is available under submit your button...5
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    What is the API that is available under submit your button on customer portal page ? How to access that API?
    Summary:
    What is the API that is available under submit your button on customer portal page ?
    Content:

    Hi ,

    I have a requirement where I want to use the underlying API that is used to create incidents from Custom Portal Ask a question page.

    I need the api name and request and response formats so that I can call the same API from other pages of our company portals(Different product pages)

    What is the API that is available under submit your question page ?

    Please let me know.

    Kind Regards

    Jagadeesh G

     

     

    Version:
    19B
  • jagadeesh gattupalli
    How to use get method of REST API with v1.4 from Browser for...2
    Topic posted November 20, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to use get method of REST API with v1.4 from Browser for service cloud
    Summary:
    get method of REST API with v1.4 from Browser for service cloud
    Content:

    Hi ,

    Can any one tell me how to use 

    https://test123.custhelp.com/services/rest/connect/v1.4/countries?q=lookupName=%27US%27

    I get following error

    "type":"https://sandals--tst1.custhelp.com/services/rest/connect/exceptions/OSC-CREST-00025","title":"Bad Request","status":400,"detail":"Request does not contain OSvC-CREST-Application-Context header"
    

    where as if I use v1.3 

    https://test123.custhelp.com/services/rest/connect/v1.3/countries?q=lookupName=%27US%27

    i get results properly.

     

    Please let me know.

     

    Regards

    Jagadeesh 

     

  • Jepee Celorico
    Quick Base Intergration1
    Topic posted November 20, 2019 by Jepee CeloricoSilver Medal: 2,000+ Points 
    Title:
    Quick Base Intergration
    Summary:
    Is Quick Base intergration with Oracle Service Cloud Possible?
    Content:

    Hi Experts,

    Does anyone here have tried to Integrate Quick Base to OSvC? Is this possible?

    Thank you,

    Jepee

    Version:
    18D
  • jagadeesh gattupalli
    How to query NamedID values for a resource like Contacts3
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    How to query NamedID values for a resource like Contacts
    Summary:
    query NamedID values for a resource like Contacts
    Content:

    Hi , 

    I am working on REST API. As a part of requirement I need to check whether a lookupName existing in namedID of Contacts Resource ?

    Dummy Example link is below. This link fetches me all States or Provinces details of a Contacts  resource. Is there any way I can query a particaluar value from this NamedID values..like State value 'AK' or 'AL'

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince

    "items": [
            {
                "id": 1,
                "lookupName": "AK",
                "links": [
                    {
                        "rel": "canonical",
                        "href": "https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince/1"
                    }
                ]
            }
    

     

    https://testdev.orgtest.com/services/rest/connect/v1.3/namedIDs/contacts/address/stateOrProvince?q=lookupName=%27AL%27

    I am trying this way but resulting in Bad Request -400

    Please let me know.

     

    Regards

    Jagadeesh .

     

     

     

    Version:
    19B
  • jagadeesh gattupalli
    Oracle Service cloud Audit logs Resource for REST API7
    Topic posted November 19, 2019 by jagadeesh gattupalliBlue Ribbon: 750+ Points, tagged REST 
    Title:
    Oracle Service cloud Audit logs Resource for REST API
    Summary:
    Need Audit logs Resource for Service Cloud REST API
    Content:

    Hi ,

    Does any one worked on  how to get Audit Logs for each resource like Contacts , Incidents , Accounts and Organizations etc.? through REST API.

    Please let me know. It is urgent.

    Regards

    Jagadeesh G

     

    Version:
    19B
  • kate James
    Unable to create a contact object4
    Topic posted November 16, 2019 by kate JamesRed Ribbon: 250+ Points, tagged SOAP 
    Title:
    Unable to create a contact object
    Summary:
    .NET API to create contact and incidents
    Content:

    Hi all,

    I'm trying to follow the tutorial for connect Web Services for SOAP with .NET. However, for some reasons, my web application is throwing an error in Create

    Severity Code Description Project File Line Suppression State
    Error CS7036 There is no argument given that corresponds to the required formal parameter 'ProcessingOptions' of 'RightNowSyncPortClient.Create(ClientInfoHeader, APIAccessRequestHeader, RNObject[], CreateProcessingOptions, out RNObject[])'
     
    Tutorial link: http://documentation.custhelp.com/euf/assets/devdocs/cloud19c/Connect_Web_Services_for_SOAP/Default.htm
     
     
     
    Does anyone knows why I am getting this error?
     
    Thank you in advance!

    Kate

    Version:
    2018B
    Code Snippet:
  • Junio Vitor de Paula
    What the correct REST/SOAP Service to insert values in List...
    Topic posted November 14, 2019 by Junio Vitor de PaulaRed Ribbon: 250+ Points, tagged REST, SOAP 
    Title:
    What the correct REST/SOAP Service to insert values in List Of Values?
    Summary:
    What the correct REST/SOAP Service to insert values for List Of Values?
    Content:

    Hi folks,

    Someone know or use the SOAP/REST service to post values for "List of Values" in Oracle Cloud?

    Could you please share the services links or examples for it?

    Thanks,
    Junio Vitor

    Version:
    19D
  • Sristy Arya
    Rest API - Download all file attachments of an...1
    Topic posted November 14, 2019 by Sristy AryaBronze Trophy: 5,000+ Points, tagged REST 
    Title:
    Rest API - Download all file attachments of an Object(Opportunities)
    Summary:
    Rest API - Download all file attachments of an Object(Opportunities)
    Content:

    Hello Everyone,

    I have a requirement wherein I need to download all file attachments of Opportunities (Zip) using Rest API . I used the below to do the same but it downloads only 1 attachment in the Zip and not all and there are around 35 attachments in each Opportunity and there are 717 Opportunities for which Attachments are to be downloaded.

    https://sitename/services/rest/connect/v1.3/opportunities/opp_id/fileAttachments?download&compress=tgz

    Can anybody help in this ?

     

    Thanks

    Sristy

    Version:
    19B

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