General Technical Discussions for Service

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  • Kiran Rajendran
    Rightnow Architecture Design Diagram285.0
    Topic posted September 20, 2017 by Kiran RajendranSilver Medal: 2,000+ Points 
    Rightnow Architecture Design Diagram

    Hi Team,

    For our internal training purpose I have created a high level architectural diagram of Rigtnow. Since it is a high level I didn't add much components. I would like to get everyone feedback and modification suggestions to improve it.  Kindly do corrections if there is anything. So that it would be helpful for us and others to utilize it for the demo or training purposes. 


  • Ruhul Amin
    TLS 1.0 Deprecation for Soap API Calls275.0
    Topic posted October 5, 2016 by Ruhul AminRed Ribbon: 250+ Points 
    TLS 1.0 Deprecation for Soap API Calls

    Hi Everyone,
                       According to the Oracle recommendation, we canned our production environment with TLS 1.0 Log Scanner found that it use TLS 1.0 for Soap API Calls.

    I was looking for the solution how to change the TLS version in Soap API call.

    I have searched a lot for that  but unfortunately could not find any solution for that.

    Any idea or Tutorial will be appreciated.



    TLS 1.0, Soap API call, Log Scanner
  • Bastiaan Van Der Kooij
    How to notify Oracle of Api / core problems?25.0
    Topic posted May 12, 2015 by Bastiaan Van Der KooijGreen Ribbon: 100+ Points 
    How to notify Oracle of Api / core problems?

    I am wondering what I can do when I encounter problems like interfaces in an Addin that do not throw an exception but an uncatchable error and many of those things that are not real big issues , but should be corrected by Oracle nonetheless.

    I am not a customer so I do not want to raise a ticket on the customers behalf, putting it on the forum makes no sense, however I would suspect that for all our benefit these problems should be reported?

  • Cristian Cisternas
    Custom Process in business rules95.0
    Topic posted January 20, 2015 by Cristian CisternasRed Ribbon: 250+ Points 
    Custom Process in business rules

    This feature is nice:

    You can also add event handlers to use in rules, surveys, and campaigns. These event handlers do not need to be associated with the objects listed on the process designer

    In order for objects to display in the Execute Object Event Handler drop-down menu, they must be added on the process designer and then the process model must be deployed. See Adding object event handlers.

    The advantage is that you can use several CPM triggered by business rules.

    In addition:

    • It helps you control the event of execution.
    • Helps remove business logic in scripts
    • Lets call webservice from the business rule


    Nov 2014
  • Anurag Mittal
    TriggerNamedEvent of add-in doesn't trigger when invoke...Answered65.0
    Topic posted June 6, 2017 by Anurag MittalGold Crown: 30,000+ Points 
    TriggerNamedEvent of add-in doesn't trigger when invoke inside RuleActionInvoked

    Hi All,

    I am starting a new thread of a similar issue that this post has. 

    I have a use-case where i have to call an add-in function through workspace rule, for that i am using RuleActionInvoked method. It work's fine. Now after completion of my add-in logic i have to back fire an event to trigger 1 of workspace rule. But this doesn't work at all. I have made sure that event name matches workspace rule and my workspace has just 2 rules one to trigger an add-in and other to handle custom event. 

    It seems when the named event is triggered via RuleActionInvoked method, workspace rules fail to acknowledge that event and it works fine if I trigger the same named event from the constructor or DataLoaded event.

    Scott Harwell  , i tried using your sample code and workspace setup, but still I didn't get any success. I have uploaded your add-in and workspace to my instance, subject of incident is always null. 

    I have attached the sample add-in code and workspace setup, in case any one wants to give a try on their instance to see if it works. 

    I am using Aug 2016 SP5 version.


  • Amaan Aslam
    SOAP File attachment download5.0
    Topic posted May 2, 2018 by Amaan Aslam 
    SOAP File attachment download

    Hi, we are trying to download file attachments of opportunities from Customer portal using SOAP with PHP Curl. The files are downloaded but are corrupted. Only .rar files are working. Please take a look at the code and suggest some solution.


    Thank You

    Code Snippet:
  • Umer
    'administrator' user for devAnswered25.0
    Topic posted January 6, 2018 by Umer Silver Trophy: 7,500+ Points 
    'administrator' user for dev

    Is there anyway we can assign Navigation Set to Oracle provided 'administrator' user? Is it recommended to use it for the development purpose or REST / SOAP based integration for the authorization?

  • Chris Rogers
    Safely triggering async CPM retryAnswered35.0
    Topic posted October 17, 2017 by Chris RogersBronze Medal: 1,250+ Points 
    Safely triggering async CPM retry


    I have an async CPM that sends some data to an external system. However this external system isn't 100% reliable, so I would like to make use of the built in Oracle async CPM retry system. (EG retry after 90 seconds. then 450 seconds etc as per the documentation )

    This topic says that I can do this by throwing a CPMException, easy enough.

    My question is can/how do I work out how many times it has retried?

    I'd rather not cause the CPM to error and stop running if the external system is down for a little bit because I have thrown the exception too many times, as there are no alerts that this has happened from Oracle, so it may not be noticed for a couple of days.

  • Janeth Trujillo
    Whatsapp IntegrationAnswered55.0
    Topic posted July 4, 2017 by Janeth TrujilloRed Ribbon: 250+ Points 
    Whatsapp Integration

    Hi everybody.
    I need integrate whatsapp with RightNow, how can i do it?
    There is some API specific or What I should to do for send message from Whatsapp to RN?
    I hope you can help me please.

    General product Discussions
  • Claude Brown
    Cannot enable async execution for an object event handlerAnswered45.0
    Topic posted April 5, 2017 by Claude BrownGreen Ribbon: 100+ Points 
    Cannot enable async execution for an object event handler


    We have an object-event-handler called from a rule.  Sometimes it is aborted due to the 5-second processing limit.  We would like to change it to use the "Asynchronous Execution" option visible within the Process Designed.

    However, for some reason this checkbox is disabled in my site.  Does anyone know why it might be disabled?




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