General Technical Discussions for Service

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  • Pavel Franger
    input/FormInput not updating custom field2
    Topic posted September 14, 2019 by Pavel FrangerRed Ribbon: 250+ Points 
    Title:
    input/FormInput not updating custom field
    Summary:
    My FormInput widget is not updating a custom field
    Content:

    Hi everyone,

    I have extended the input/FormInput widget and i'm trying to use it to update a custom field, but it's not working.

    The web form displays the values in the custom menu field as a select box.

    It allows me to submit the web form but when i check the contact field using a report the field has not updated.

    This is my input/FormInput field widget code:

    <rn:widget path="input/FormInput" name="contacts.c$contact_type" required="true" label_input="Who are you enquiring for?"/>

    Any ideas what could be wrong?

  • Mohamed Hossam
    CO controls hidden after grouping survey results3
    Topic posted September 7, 2019 by Mohamed HossamBlue Ribbon: 750+ Points 
    Title:
    CO controls hidden after grouping survey results
    Summary:
    CO and Survey
    Content:


    I created a custom object which includes survey to be opened in a new tab not to be a part of tab and I linked a survey history report (that seeded to system after I mad some edits) but I foumd a duplicated results in the report so I out a check mark on (Group Results) which in the Ribbon Bar then I get what I need "unique results" but the problem here is that custom object controls are hidden now "Such as Add new / Open .." as shown below.
    What should I do to get unique results and simultaneosly use the custom object controls ?

    Also please note that is the relationship for my CO

     

    Version:
    19A
  • jroach
    Building a Tool to Track Daily Production Time for Agents5
    Topic posted September 6, 2019 by jroach Green Ribbon: 100+ Points 
    Title:
    Building a Tool to Track Daily Production Time for Agents
    Summary:
    We are looking into replacing an old Access DB that the team uses to input daily production time, which is used to build performance metrics.
    Content:

    So far I've built a custom object and workspace to capture daily scheduled hours, overtime, out of production time, etc.  That goes into calculating an adjusted hourly production figure for each agent.  This daily value, along with their performance data from OSC is used to build monthly, quarterly, yearly performance metrics.  That's how we want it to work.

    I've hit a roadblock with how to calculate these values in OSC, based on the inputted data.  For example, I have 5 fields to capture various amounts of time they are not available for working incidents, like checking emails, meetings, breaks.  I want to add these column values together and then ultimately do some more calculations but I'm not able to figure out how to do this on the workspace or in analytics. 

    Ex:  time_1 + time_2 + time_3 + time_4 = Total Time Out

    scheduled_hours + overtime - makeup_time - Total Time Out = Production Hours

    Am I reaching beyond the out of the box abilities of the tool?  Will I need to export the data and use Excel for the calculations and reporting, or create a custom Add On?

    Any guidance would be appreciated.  Thanks!

    Version:
    18A
  • Thiyag
    Windows Prompt using JS2
    Topic posted August 26, 2019 by ThiyagGold Medal: 3,500+ Points 
    Title:
    Windows Prompt using JS
    Summary:
    Windows Prompt using JS
    Content:

    Hi Team,

    We have utilized windows prompt for one of our requirement, but can anyone let us know how to add CSS in the Javascript file.

    This is required to change the position of notification box, and to customize the same.

    Thanks

    Thiyag

    Version:
    19A
  • Maruvada Manoj
    Infra Details2
    Topic posted August 22, 2019 by Maruvada ManojSilver Medal: 2,000+ Points 
    Title:
    Infra Details
    Summary:
    Infra Details
    Content:

    Hello,

    Just wanted to know that oralce manages infra  of our service cloud since its Cloud Application, so for Server details etc we need to contact Oracle correct?

    Regards

  • Maruvada Manoj
    Unable to connect CP using Winscp2
    Topic posted August 20, 2019 by Maruvada ManojSilver Medal: 2,000+ Points 
    Title:
    Unable to connect CP using Winscp
    Summary:
    CP connection works with cyberduck but not with Winscp
    Content:

    Hello,

    I can connect to my portals with cyberduck but when i tried to use Winscp, getting error that  host does not exist. Can anyone help with this?

    Regards

  • Christian Linke
    Redirect to custom logout page2
    Topic posted August 13, 2019 by Christian LinkeGold Medal: 3,500+ Points 
    Title:
    Redirect to custom logout page
    Summary:
    How to redirect to a custom logout page when using SSO
    Content:

    We are implementing Single Sign On using our own IdP and Service Cloud as the Service Provider (SP). Our IdP does not support single sign out.

    What I’d like to happen is that when a user logs out of BUI they are directed to a custom page rather than the default logout confirmation.

    Appreciate any tips on how this could be done.

    Thanks
    Christian

    Image:
  • John Wilson Cusi
    Is there tool or a quick way to compare/validate if 2...Answered25.0
    Topic posted August 8, 2019 by John Wilson CusiBlue Ribbon: 750+ Points 
    Title:
    Is there tool or a quick way to compare/validate if 2 instances are parallel/sync?
    Summary:
    Looking for a quick way or tool to compare environment instances
    Content:

    Hi everyone,

    Anyone here has a quick way or a tool to compare/validate if 2 environment instances (ex. Test & Prod) are parallel/synced in overall configuration, extension and customization.

    Asking this because we have an Engagement Cloud domain that has 2 instances (test and prod) that has just been handed to us and we need to validate that the 2 are sync so as to avoid failures in migration in the future.

  • Mohamed Hossam
    Attachment Report Edit1
    Topic posted July 31, 2019 by Mohamed HossamBlue Ribbon: 750+ Points 
    Title:
    Attachment Report Edit
    Content:

    Hi All, 

    Wish you are having a good day !!

    I need to know how to update the attachment report to include 'created by' field ..

    Version:
    19A
  • Mohamed Hossam
    Dependent menus85.0
    Topic posted July 28, 2019 by Mohamed HossamBlue Ribbon: 750+ Points 
    Title:
    Dependent menus
    Content:

    I need to know how can we make a menu dependent on another menu with Javascript code.

     

    Version:
    19A

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