General Technical Discussions for Service

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  • Mohamed Hossam
    Cannot add list of items in report (List box values)5
    Topic posted July 14, 2019 by Mohamed HossamRed Ribbon: 250+ Points 
    Title:
    Cannot add list of items in report (List box values)
    Summary:
    About report creation
    Content:

    Hi All, 

    I`m trying to add list of items in report but cannot find their name in Ribbon while trying to add them.

     

     

    Version:
    19A
  • Mohamed Hossam
    Location of incoming mails135.0
    Topic posted June 19, 2019 by Mohamed HossamRed Ribbon: 250+ Points 
    Title:
    Location of incoming mails
    Summary:
    About RighNow Mailboxes incoming replies regarding business rules sent mail
    Content:

    Dears, 

    I created a business rule that emails incident information to agent in case that incident modified and then the agent replied the mail.

    The question here is: "Where can I find the incoming reply?"

    or in other words "Where is the incoming messages folder exist?"

     

    Thank You..

     

    Version:
    19A
    Document:
  • Maruvada Manoj
    Integration3
    Topic posted June 17, 2019 by Maruvada ManojBronze Medal: 1,250+ Points 
    Title:
    Integration
    Summary:
    Integration between Oracle Service cloud and Commerce Cloud
    Content:

    Hi,

    Is there any documentation available for integration between Oracle Service Cloud and Commerce cloud using Oracle ICS? Thanks in advance!

    Regards

    Manoj

  • Romark George Armor Palaganas
    Access File storage of License Compliance Dashboard15.0
    Topic posted June 7, 2019 by Romark George Armor PalaganasRed Ribbon: 250+ Points 
    Title:
    Access File storage of License Compliance Dashboard
    Summary:
    Can we see or access what is inside file storage that the dashboard is reporting?
    Content:

    Hello,

    We've been generating this report and suddenly the value in File Storage tab doubled its value and we wanted to know which caused it. Is there a way to get the break down of its records?

    Thank you

    Version:
    19A
  • Geetha Amrutha
    Thread Duplicacy on commit15.0
    Topic posted June 7, 2019 by Geetha AmruthaBronze Trophy: 5,000+ Points 
    Title:
    Thread Duplicacy on commit
    Summary:
    Connect PHP API commit causes Thread Duplicacy
    Content:

    Hi,

    When I run the following code, the Thread is written twice to the incident. Not sure why.

    But, when I remove the RNCPHP\ConnectAPI::commit() statement, the thread is written once once.

    Anyone has any idea why this is happening? How to avoid this without removing the commit statement.

    Appreciate your help.

    Thanks,
    Geetha

    Version:
    19A
    Code Snippet:
  • Alexandru Grigore
    Email Management35.0
    Topic posted June 6, 2019 by Alexandru Grigore 
    Title:
    Email Management
    Summary:
    Are email sent in batch or one by one for comunities?
    Content:

    If we want all members of a community to receive an email when something is added, how are these emails sent.. in batches, all at once, or one by one?

    Version:
    19A
  • Sylvia S
    SRM Accelerator OAuth Settings issue1
    Topic posted June 6, 2019 by Sylvia SBronze Medal: 1,250+ Points 
    Title:
    SRM Accelerator OAuth Settings issue
    Summary:
    You must be an administrator to use this function
    Content:

    Hi guys,

    We have managed to follow the steps to implement the SRM accelerator using the document https://download.oracle.com/otndocs/SRMAccelerator/index.html. However, we are getting an error when attempting the last step: Configure the OAuth settings. See attached error. We checked the suggested solution given in the community thread:https://cloudcustomerconnect.oracle.com/posts/0c7cfca5bd but we already have the adminprofile ID as the correct one. Has anyone experienced this error and resolved it?

    Regards,

    Sylvia

    Image:
  • Girish Papaiah
    Convert csv to Json1
    Topic posted June 4, 2019 by Girish PapaiahGreen Ribbon: 100+ Points 
    Title:
    Convert csv to Json
    Summary:
    Options to convert CSV to JSON format
    Content:

    There is a cost adjustment REST service available and customer would like to update mass FIFO costs. The approach we are thinking is to download the cost FIFO layers and provide it to the users. Users can then modify the layer costs and put it in FTP location. 

     

    Using orchestration can FTP/File Adapter in Oracle Integration Cloud read the csv file, convert/build a JSON and call a Cost Adjustment REST API ? If not ,  is there a reliable third party tool available  to convert a csv to JSON ?

  • Mike
    PHP ErrorAnswered5
    Topic posted June 4, 2019 by MikeBronze Medal: 1,250+ Points 
    Title:
    PHP Error
    Summary:
    unexpected 'public' T_PUBLIC
    Content:

    Not sure why I am getting syntax error, unexpected 'public' T_PUBLIC error here ? 

     

     public static function validate ($action, $object)
        {
            $pass = true;
    if (RNCPM\ActionUpdate == $action)
    {
    if ($object->ID  == $incIdOne && $object->CustomFields->c->ooo_flag != 1 )
    {
    $pass = false;
    }
    if ($object->ID == $incIdTwo && $object->CustomFields->c->ooo_flag != 0)
    {
    $pass = false;
    }
     
    }
            return ( $pass );
        }
    Version:
    18A
  • Britto Thatheyu
    ConnectPHP converted code was not able to handle the huge...1
    Topic posted May 20, 2019 by Britto ThatheyuGreen Ribbon: 100+ Points 
    Title:
    ConnectPHP converted code was not able to handle the huge data...
    Summary:
    ConnectPHP converted code was not able to handle the huge data...
    Content:

    Hi,

    The cron job uses deprecated IAPI(org_create/org_update) function to import the bulk data. As part of the upgrade process,we are trying to replace these deprecated functions with relevant ConnectPHP object model, but cron job is failing with below error message

    FIRST_OCCUR: 05/17/19 05:31:06
    LAST_OCCUR: 05/17/19 05:31:06
    DB API Error
       API Fcn: execute() [SQLStatement.cpp: 632]
     Called By: app_trans_sql_insert() [transactions.c: 526]
     SQL Error: Records: 2  Duplicates: 0  Warnings: 0
       Message: Unable to allocate sufficient storage for queryPointer!

       
    As per our understanding, the ConnectPHP doesn't allow to commit more than 97k plus records in a single execution. We have also tried to split the import files into multiple batches and reset the file pointer/variable, but it is still failing with the same error.
     

    To overcome this issue, we break the huge import file(110MB) into multiple batch(5.5MB) files and loop through it. Inside the loop, initiate the CURL call to trigger another custom script to process the batch files. Each request only can process maximum 8k records, since it calls through the HTTP request.

    Please advise, whether the above workaround is having any impact OR do we have any other better solution to achieve this use case?

    Thanks & Regards!
    Britto Thatheyu S.

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