General Technical Discussions for Service

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  • Maruvada Manoj
    Contact Password2
    Topic posted September 22, 2019 by Maruvada ManojSilver Medal: 2,000+ Points 
    Title:
    Contact Password
    Summary:
    Contact Password
    Content:

    Hello,

     one of our contacts, when got password reset mail, she pasted the rest link in browser and typed in new password. But she got message that password "doesn’t match the one we have for you"? What do this message mean?

    Regards

  • santhosh xavier
    Data Lifecycle Policies - How often does it run?35.0
    Topic posted September 24, 2019 by santhosh xavierBronze Medal: 1,250+ Points 
    Title:
    Data Lifecycle Policies - How often does it run?
    Summary:
    Data Lifecycle Policies - How often does it run?
    Content:

    In a test site I created Data LifeCycle Policy on a custom object to purge all the data from yesterday. I am not sure when it will run or even run on a Clone that often. Any idea?

    Is there a utility that runs specifically for this?

    Version:
    18D
  • Thiyag
    Sample Code Required - BUI
    Topic posted September 23, 2019 by ThiyagGold Medal: 3,500+ Points 
    Title:
    Sample Code Required - BUI
    Summary:
    Sample Code Required - BUI
    Content:

    Hi Folks,

    We are trying to do the below activity.

    Scneario : On change of custom object menu field, we need to set the value in another custom field via BUI add-in.

    Can any of you provide some sample code to achieve this?

    Thanks

    Thiyag

     

     

    Version:
    19A
  • Pavel Franger
    input/FormInput not updating custom field2
    Topic last edited September 15, 2019 by Pavel FrangerRed Ribbon: 250+ Points 
    Title:
    input/FormInput not updating custom field
    Summary:
    My FormInput widget is not updating a custom field
    Content:

    Hi everyone,

    I have extended the input/FormInput widget and i'm trying to use it to update a custom field, but it's not working.

    The web form displays the values in the custom menu field as a select box.

    It allows me to submit the web form but when i check the contact field using a report the field has not updated.

    This is my input/FormInput field widget code:

    <rn:widget path="input/FormInput" name="contacts.c$contact_type" required="true" label_input="Who are you enquiring for?"/>

    Any ideas what could be wrong?

  • jroach
    Building a Tool to Track Daily Production Time for Agents5
    Topic posted September 6, 2019 by jroach Green Ribbon: 100+ Points 
    Title:
    Building a Tool to Track Daily Production Time for Agents
    Summary:
    We are looking into replacing an old Access DB that the team uses to input daily production time, which is used to build performance metrics.
    Content:

    So far I've built a custom object and workspace to capture daily scheduled hours, overtime, out of production time, etc.  That goes into calculating an adjusted hourly production figure for each agent.  This daily value, along with their performance data from OSC is used to build monthly, quarterly, yearly performance metrics.  That's how we want it to work.

    I've hit a roadblock with how to calculate these values in OSC, based on the inputted data.  For example, I have 5 fields to capture various amounts of time they are not available for working incidents, like checking emails, meetings, breaks.  I want to add these column values together and then ultimately do some more calculations but I'm not able to figure out how to do this on the workspace or in analytics. 

    Ex:  time_1 + time_2 + time_3 + time_4 = Total Time Out

    scheduled_hours + overtime - makeup_time - Total Time Out = Production Hours

    Am I reaching beyond the out of the box abilities of the tool?  Will I need to export the data and use Excel for the calculations and reporting, or create a custom Add On?

    Any guidance would be appreciated.  Thanks!

    Version:
    18A
  • Mohamed Hossam
    CO controls hidden after grouping survey results3
    Topic last edited September 7, 2019 by Mohamed HossamSilver Medal: 2,000+ Points 
    Title:
    CO controls hidden after grouping survey results
    Summary:
    CO and Survey
    Content:


    I created a custom object which includes survey to be opened in a new tab not to be a part of tab and I linked a survey history report (that seeded to system after I mad some edits) but I foumd a duplicated results in the report so I out a check mark on (Group Results) which in the Ribbon Bar then I get what I need "unique results" but the problem here is that custom object controls are hidden now "Such as Add new / Open .." as shown below.
    What should I do to get unique results and simultaneosly use the custom object controls ?

    Also please note that is the relationship for my CO

     

    Version:
    19A

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