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  • Mark Rhoads
    Mark Rhoads on Creating additional Contact Notes in Custom Process

    Be certain that the Version tag in the flower box at the top of the script matches the version used to define the RNCPHP alias.

    The Version tag specifies the version of the object instance that is passed in.  The version is considered in the Connect for PHP type system, so a new note of a version different than the containing object may be considered to be of an invalid type.

     

  • Kurt Helfrich
    Kurt Helfrich on Creating additional Contact Notes in Custom Process

    Thanks, Allan, but it didn't work - same error.

    I'll keep plugging away.

  • Allan Schrum
    Allan Schrum on Creating additional Contact Notes in Custom Process

    Would something like:

    $note = new RNCPHP\Note();
    $note->Text = "Something";
    $contact->Notes[] = $note;

    work for you? The [] operator will automatically allocate the array if necessary.

    Regards,

    -Allan

  • Anuj Behl
    Anuj Behl on Is there a way to send an email after contact has been...

    Hi Eric,

    You can use a combination on RightNow's Business Rules and Mailings for your requirement.

    1. Create a Mailing template that you would like to send when contact is updated
    2. Create a Business Rule on contact
    • You can add an if condition to check if the contact's been updated through console or customer portal or to check whether a particular field has been modified in that edit
    • In the Then part, add a Send Marketing Mail action and select the previously created mailing template

     

    Tell me if it works for you

    - Anuj

  • Christopher Farmer
    Christopher Farmer on Custom Process - unchanged custom Field visibility...

    Hi Alagappan,

    I'd just like to reiterate the thanks to you and Mark for this workaround. I was tearing my hair out for hours over this.

    Just to confirm to everyone, I was able to get the value of a contact custom field using ROQL instead of accessing Contact->CustomFields->c...

  • Andrew Rowse
    Andrew Rowse on Custom Process - unchanged custom Field visibility...

    Hi Kevin,

    This might also be related to a commit issue + CPM's that I ran across last month when SP5 went out on 13.2.

    http://cxdeveloper.com/article/updated-sp5-cx-132-commit-bug-w-active-cpm

    An Oracle dev contacted me and was able to reproduce the issue. Sounded like they were working on a fix, but no news on when it would be implemented. In a way, what you are seeing sounds related in some way to the field access issues I was seeing.


    AR

  • Suresh Thirukoti
    Suresh Thirukoti on How to send email from Custom Process


    Thanks varun for the quick response...... Also https://cloudcustomerconnect.oracle.com/posts/72a516af5c ...can you kindly review the solution and suggest any changes?

  • Varun Chandran
    Varun Chandran on How to send email from Custom Process

    Hi Suresh,

    If you are sending it to a Contact associated with RN, we have a standard functionality for it. You can use,

    RNCPHP\Mailing::SendMailingToContact(Contact, Incident_or_Opportunity, Mailing, ScheduledTime)

    Contact - Valid Contact object
    Incident_or_Opportunity - The Incident or Opportunity object that the mailing or survey should be sent for.
    Mailing - The id of the mailing that needs to be sent to the customer.
    ScheduledTime - The time at which the mailing needs to be sent out to the provided contact. This field needs to be in Unix Epoch time.

    Hope this helps.

    Regards,

    Varun

  • Scott Harwell
    Scott Harwell on Custom Process - PHP script - Save() not...

    If you omit the 5 lines above  $org->CustomFields->c->eligible_future_vacan = 0; then does that help?

    I think $org->CustomFields->c = new $md2->c->type_name; would need to be $org->CustomFields = new $md2->c->type_name; if you chose to instantiate the custom field object.  But, the organization object should have a CustomFields object since you are retrieving an existing record.  So, I think your assignment of a new custom fields object to $org->CustomFields->c is the cause of the issue.

  • Mark Bradley
    Mark Bradley on Custom Process - PHP script - Save() not...

    <?

    /*
    * CPMObjectEventHandler: progresscall_update
    * Package: CO2
    * Objects: CO2\ProgressCall
    * Actions: Update
    * Version: 1.0
    */

    // This object procedure binds to v1_2 of the Connect PHP API
    use \RightNow\Connect\v1_2 as RNCPHP;

    // This object procedure binds to the v1 interface of the process
    // designer
    use \RightNow\CPM\v1 as RNCPM;

    class progresscall_update
    implements RNCPM\ObjectEventHandler
    {
      public static function
      apply( $run_mode, $action, $obj, $n_cycles )
      {
        try
        {
          $org = RNCPHP\Organization::Fetch( $obj->Application1->Organization->ID );
          
          progresscall_update::sustainable_job_offer($obj, $org);
          
        }
        catch (Exception $err) {
          print_r($err->getCode());
          print_r($err->getMessage());
        }
        return;
      }
     
      public static function
      sustainable_job_offer($obj, $org)
      {
        $progcal_prev = $obj->prev;
        $sustainable_prev = $obj->prev->Sustainable;
        $sustainable_new = $obj->Sustainable;
            
        if (( $sustainable_new != $sustainable_prev) && ($sustainable_new == 1)) {
          try
          {
            $md = $org::getMetadata();
            $cf_type_name = $md->CustomFields->type_name;
            $md2 = $cf_type_name::getMetadata();
            $org->CustomFields->c = new $md2->c->type_name;
            
            $org->CustomFields->c->eligible_future_vacan = 0;
            $org->save(RNCPHP\RNObject::SuppressAll);
          }
          catch (Exception $err) {
            print_r($err->getCode());
            print_r($err->getMessage());
          }
        }
        return;
      }
    }

    /*
    The Test Harness
    */


    class progresscall_update_TestHarness
    implements RNCPM\ObjectEventHandler_TestHarness
    {
      static $progresscall_invented = NULL;

      public static function setup()
      {
        $progresscall = new RNCPHP\CO2\ProgressCall;
        $application = RNCPHP\CO\Application::Fetch(1);
        $vacancy = RNCPHP\CO\Vacancy::Fetch(91);

        $application->Vacancy = $vacancy;
       
        $progresscall->Application1 = $application;
        $progresscall->Sustainable = 2;

        static::$progresscall_invented = $progresscall;
        return;
      }

      public static function
      fetchObject( $action, $object_type )
      {
        return(static::$progresscall_invented);
      }

      public static function
      validate( $action, $object )
      {
        $progresscall_invented->Sustainable = 1;
        return(static::$progresscall_invented);
      }

      public static function cleanup()
      {    
        return;
      }
    }

  • Mark Rhoads
    Mark Rhoads on Custom Process - PHP script - Save() not...

    Do you mind sharing with us (or just me via email) an export of the entire custom process, including all handlers/scripts and mappings (use the export feature of the Process Designer)?

  • Alagappan Dhakshinamoorthy
    Alagappan Dhakshinamoorthy on Custom Process - unchanged custom Field visibility...

    Hi Kevin,

    I believe this was the way it is working from the initial release of custom processes.

    Thanks,

    Alagappan

  • Mark Bradley
    Mark Bradley on Custom Process - PHP script - Save() not...

    Thanks for the response.

    I dont think there is an update recursion here. I should have mentioned that the Custom Process is indeed an update but it is attached to a Custom Object and not to Organization. I tested the SupressAll regardless but unfortunately still no joy.

    Also, Ive checked the logs and there is nothing in them.

    Any other suggestions?

  • Mark Rhoads
    Mark Rhoads on Custom Process - PHP script - Save() not...

    If this is attached to an update event then most likely the handler is failing because the save() is inducing update-event recursion.  The handler does not handle this recursion within the limit (a max depth of 5) and so it is failed.  There's probably some error messages in the info log.

    Instead, pass RNCPHP\RNObject::SuppressAll to the save() method, or have the handler test $n_cycles parameter on the apply() method.

     

  • Kevin Browne
    Kevin Browne on Custom Process - unchanged custom Field visibility...

    Hi Alagappan,

    Thanks to you (and to Mark) for the reply, much appreciated.  I have a quick followup question.  To your knowledge, is this the way it has worked all along with Custom Processes or was this changed at some point after the initial release of the Custom Processes feature.  I'm curious if we will see this with all versions of the product to-date.

    Thanks,

    Kevin

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