General Technical Discussions for Service

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  • Sylvia S

    Hi Justin,

    Yes I did. I followed the step-by-step process in the link: 



  • Christian Linke

    Maybe not exactly what you are after, but in BUI you can use the 'Bookmark' function to get a URL directly to a report (in the format https://[yoursite][report ID]). You could use this to put a link in a workspace to open a report in a new browser tab.

  • Justin

    Are you sure you Deployed the custom object before trying to import this report?

  • Sharon Levin

    the team that edits the article  uses word document, (no way to change the format). then I have to copy the content that edited into the AK.

  • Sebastiaan Draaisma

    Why not just use CSS for your formatting? That way if you ever need to change the format you only have to do it in one place and not in thousands of individual answers.

  • Gursimran Singh Saini

    This answer has everything you need to know about how Oracle Service Cloud handles bots.

  • mikewaldron

    This is a valid point. Let me noodle on it.

    Update: 'pon further consideration, I share your concern that relying on a timestamp is a smell. But that's kind of my original question, restated: I know I can get to those extension components using the path that apparently includes a timestamp, but I'm nervous about counting on that in an extension that's being deployed to production. Really, I'd be happier if there was some kind of path like


    I could use that would always point to the most-recently-deployed version of the extension. I haven't found such a thing in the documentation, but if it existed, that would put my mind on the issue to rest.

    I'll take a look at Parcel, but I'm also not comfortable using the CP assets folder for something that's not actually a CP asset.

  • Rajan Davis

     I have 2 ideas of what might be a happier path:

    1. Load your bundled scripts into the CP assets folder. The publicPath could then be set as "./euf/assets/themes/<theme-name>/" which avoids some magic timestamp.

    2. Use something like Parcel which requires 0 additional configuration.

    I strongly feel as though relying on some timestamp is a smell... There is probably a much simpler way to accomplish what you're trying to do.

    If you want to talk about this off the boards, send a PM and I can take a look to give better practical advice.

    Kind Regards,


  • mikewaldron

    Having learned most of this modern Javascript framework jazz within the last year, I can tell you that the frustrating thing about it is there seem to be very few straightforward answers. Typically, even on a platform like StackOverflow, a guy is more likely to hear "Use a different/better/my favorite tool/approach!" than he is to get an answer to the question he asked.

    Thank you for your input, but we're very close to finalizing a develop/build methodology for BUI/Vue.js after ~9 months of work, so I'm less than excited about starting over or making fundamental changes to how we're doing things.

  • Rajan Davis

    Hi Mike,

    I have built a BUI extension with Vue and am kind of perplexed as to what you're trying to accomplish here.

    You probably don't need this build process unless you are building a full on Vue application. If that is the case, I could be mistaken but I believe that this would need to match whatever comes off of the "/AgentWeb/" url for the Browser UI and not the location of where you BUI code resides (according to the Vue docs).

    If you're just building a single component, you can probably avoid this build step and use something like uglify-js to concatenate and compress your files (that's what I did with my example).

    Again, I could be mistaken, but I think what you're doing is really outside of what was envisioned for BUI, but is very common in non-OSvC platforms. With that said, I am not sure if there is a best practice or right way to do what you're accomplishing, so take what I said with a grain of salt.

    Hope this helps,


  • Maruvada Manoj


    I think with HCM Cloud Adapter, we can create connection and then process via Oracle Integrating cloud(ICS) to Service cloud.



  • Kishore Madhavan

    @Luuk: Has anything changed recently from Aug 16 or it still stays the same?

    @Vijay Jayavarapu : Have you tried using Osvc's REST API for Integration btw HCM Cloud and Oracle Service and how did it go?


  • Aaron Aitken

    Hello All, 

    I have been able to add a search function to this page (Please see code Snippet) that looks to our knowledge base and can pull up the searched Item correctly. I am still looking to find out how to feed the search output back to the page so that when the user enters their account information (mailing address, phone etc.) it can be saved as a new registration record.

    NOTE: We would  also need to have the email address field validate against the emails already in the user database.  

    Also looking for any information on how the widgets connect in to the back end to redirect user input, how widgets can be made and made to interconnect with one and other. 

    Any assistance is greatly appreciated! 



  • Pramod Vasudeva Murthy

    Sorry, Sebastian.

    I had some trouble in setting this up. I had used global filters and need to have a contains filter in the text area. So my scenario is:

    I have a text area field, pass search text from filter and do a contains check in that field. I am sure of latter but not sure of inital setup.

    How do I pass values from global filters to process tab?


  • Sebastiaan Draaisma

    Hi Amy.

    Thanks for the update and document. I'm afraid you placed your topic in the wrong forum. This is the Oracle Service Cloud forum (a different product). Your forum may be one of these forums:

    Welcome to the Procurement Discussion Forums!

    These forums are intended for Oracle Procurement Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices.

    Welcome to the Financials Discussion Forums!

    These forums are intended for Oracle Financials Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices.

    Please create your topic in the the correct forum and mark this one as solved as people in this forum are unable to help you as we are specialized in a different product.