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  • Sombit Chakraborty

    Paul,

    I think we got it to work. The agent has to install Co Browser client/launcher in your local desktop
    Use the 6 digit number from the end user Co Browse add in widget on the VBCS page.

    Thank You,
    Sombit

  • Mario Suzuki

    Oh I see.

    Many thanks for the prompt response.

    best regards Paul.

    Adolfo Sanches

  • Paul Encarnacion

    Mario,

    I'm afraid you can't use that property for a general purpose usage. It is used for categorizing products and has prescribed values for each. You should not override that for your own use.

    Thanks,
    Paul

  • Mario Suzuki

    Hi Paul,

    One last question, suppose I want to use for instance the property usageCode under Products in API tab how this property is transferred to Engagement Cloud.

    My idea is to use this property usageCode for instance to redirect the Contact to the correspondent queue in Engagement Cloud.

    Many thanks and kind regards

  • Paul Encarnacion

    Mario,

    I'm checking with the Chat team for a response on the issue of the 0 wait time being repeated.

    For the standard greeting message that is displayed, if you want that changed, it needs to be changed by Operations on the Chat server, for which you would need to file an SR and specify the site-name, interface and greeting message to be updated.

    I will get back to you on the 0 wait time issue.

    Thanks,
    Paul

     

  • Mario Suzuki

    Please I appreciate an update on this issue.

    Many thanks

  • Mario Suzuki

    Hi Paul,

    I really appreciate your help.

    Many thanks

    Best regards

  • Paul Encarnacion

    Mario,

    Similar to the Chat Inlay, the DCS Chat Component does not support custom fields to be added to the Chat Initiation Form at this time.

    The configuration supported by the DCS Chat Component is listed in the API documentation within the VBCS Designer:

    1. Log into the VBCS Designer as a developer;

    2. Open your app;

    3. Click on the Components tab on the left hand border;

    4. Click on the "Installed" subtab to see the installed components;

    5. Click on the Chat component, and the API tab on that page. It will show the Properties, Events, and Methods supported by the Chat component.

    Other than what are published here, the Chat component is not extensible further at this time.

  • Mario Suzuki

    Hi Willie,

    Please any update from native chat widgets in OEC/VBCS specialists?

    Many thanks for your help.

    Best regards

  • Jamie Lord

    I'm not entirely sure I understand the question. To change the flow rendered in the shell you should invoke a Fire Custom Event action from the action chain that handles your selection event with the following event name and payload.

    Event Name: navigateToFlowEvent
    Payload, where params is an object representing name-value pairs of parameters to pass to the flow being invoked if any are required: 

    {
     "target": "knowledge-base",
     "params": {
      "name": "value"
     }
    }
    

    When adding the payload to the event be careful as Visual Builder 19.1.3 escapes the JSON as a string if pasting the JSON in the design-time property panel, it is better to paste the payload in source view for the action. An example of invoking the navigateToFlowEvent can be found in the shell page as part of the MenuItemClickAction.

  • Sombit Chakraborty

    Hi Christopher,

    In default Application, the search box is not working under a popular article that I found. And I found out the error its the design page navigation error which I have solved and no more error page I can see now. But still, my search engine Box is not working. Could you please provide me any latest documentation(19B or 19C)

    Regards,
    Swetha

  • Mario Suzuki

    Yes Willie you are really correct, but we trying to avoid Java scripts to implement that and try to use the native options.

    Please I appreciate if you could redirect this issue to native chat widgets in OEC/VBCS specialists.

    many thanks for your help.

    best regards

  • Willie Eide

    You bet. 
    As I am just the Inlay Product Manager, I have limited knowledge about the native chat widgets in OEC/VBCS I can forward this message to those individuals.

    Note that while customization of Inlays is not possible at this time, there are a number of fields that can be passed to the inlay and to the chat server. This is done by reviewing what attributes are available and manipulating them within the page/javascript.. I am assuming you are talking about fields *on* the inlay, but I do want to make you aware of the "behind the scenes" capability

  • Corey Brew

    Hi Sombit,

    Have you made sure that the new assignment rules you have created are published? When you create/change your assignment rules you need to publish in order for them to be used, you do this on the Manage Service Assignment Rules page where you defined your rules.

    Thanks,

    Corey

  • Mario Suzuki

    Hi Willie,

     I really appreciate your help.

    Since Chat Inlay is not currently an option, this requirement could be achieved with Chat built in with VBCS, we could build the customer portal and use the VBCS chat, but we would need to add custom attributes to VBCS chat.

    Is this feasible? If so how to pass this custom attribute to be captured in Oracle Engagement Cloud because this custom attribute with define the correspondent queue that I will assign the SR.

    Many thanks and kind regards