System Admin and Configuration

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  • Sristy Arya
    ROQL Error : Poor performing query - too many rows examinedAnswered10
    Topic posted August 29, 2019 by Sristy AryaBronze Trophy: 5,000+ Points 
    Title:
    ROQL Error : Poor performing query - too many rows examined
    Summary:
    ROQL Error : Poor performing query - too many rows examined
    Content:

    Hi All,

     

    I am executing an ROQL for find incidents having specific Product id.

    Query : 

    Select Incident.ID from Incident where Incident.Queue IN (49,50,51,52,53,189) and Incident.CustomFields.c.product_id=" . $product_id

    Where the Product ids I have are 2.

    After running I am encountering an error : Poor performing query - too many rows examined

    Can anyone help in this issue.

     

    Thanks 

    Sristy 

    Version:
    19B
  • JLFolkman
    Multi-Edit / Delete more than 250 records at a time3
    Topic posted August 28, 2019 by JLFolkman Silver Trophy: 7,500+ Points 
    Title:
    Multi-Edit / Delete more than 250 records at a time
    Summary:
    Need ability to multi-edit / delete more than 250 records at a time
    Content:

    We have an integration that created over 200K records in a custom objects and need to remove everything. Is there any other way besides the multi-edit of 250 records at a time?

  • Pavol Procka
    Create a follow-up Email Incident from Chats and CallsAnswered5
    Topic posted August 9, 2019 by Pavol ProckaSilver Crown: 22,500+ Points 
    Title:
    Create a follow-up Email Incident from Chats and Calls
    Summary:
    Create a follow-up Email Incident from Chats and Calls
    Content:

    Hi,

    I am looking for a way to create a follow up email incident from a chat or call. Basically, when a chat or call comes in, the agent fills out the customer identification and some more fields (category, brand...). I would like a functionality where when a follow up contact is required the agent can with a press of a button on the call/chat workspace have a new Email Incident opened, that would inherit all or at least some of the fields from the chat/call incident. We want to keep the chat/call as a closed incident and create an email that can be held in a Holding Q and later, once issue was resolved be sent as an answer to the customer.

    Any ideas how to achieve this?

     

    Many Thanks

    Pavol

    Version:
    18D
  • Scott Heidenreich
    Setting operating hoursAnswered1
    Topic posted August 6, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Setting operating hours
    Summary:
    How do I register my agency's operating hours in OSvC?
    Content:

    Hello,

    I found that I can register the hours chat is available in the interface configuration. And business hours in the SLA configuration.  Are those the only two places I need to register operating hours in OSvC to get the conditional chat widgets to work and other items that rely on operational hours?

    Thanks,

    Scott

    Version:
    18D
  • Janusz Jasinski
    FATTACH_MAX_SIZE and Max Attachment Size isn't workingAnswered45.0
    Topic posted August 5, 2019 by Janusz JasinskiSilver Crown: 22,500+ Points 
    Title:
    FATTACH_MAX_SIZE and Max Attachment Size isn't working
    Content:

    Hi,

    The value we have for FATTACH_MAX_SIZE is 41943040. The value we have for Mailboxes > Max Attachment Size is 31457280

    However even with this, when sending a file, we get the error:

    This message wasn't delivered to anyone because it's too large. The limit is 25 MB. 

    Any idea why our limits are not being enforced?

    Thanks,

    JJ

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