System Admin and Configuration

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TopicBusiness rule not sending out emailAnswered18805Lavish KumarGold Medal: 3,500+ PointsMay 20, 2015
TopicTrigger Task Status change upon Incident SubmitAnswered1770Scott HeidenreichBronze Trophy: 5,000+ PointsJune 17, 2019
TopicSet subject with business rules15218Duncan TaylorSilver Medal: 2,000+ PointsFebruary 22, 2017
TopicStandard textsAnswered1381kate JamesRed Ribbon: 250+ PointsJune 8, 2019
TopicLeave Email Subject BlankAnswered4.01298Frank LittlejohnSilver Medal: 2,000+ PointsJune 28, 2019
TopicCharacter limit in message bases.Answered122874Amanda JoSilver Medal: 2,000+ PointsOctober 29, 2011
TopicQuirky Message Bases in Feb 09123046Kyle SnayGold Crown: 30,000+ PointsOctober 29, 2011
Topicout off office agents incidents1178Tuğçen İlke ÇolakRed Ribbon: 250+ PointsJune 11, 2019
TopicThread Entry limitations?Answered5.011114Pavol ProckaSilver Crown: 22,500+ PointsDecember 13, 2018
TopicBusiness rule not firing for few contacts11147chidambaram CTBronze Trophy: 5,000+ PointsMarch 23, 2018
TopicData Import Failed - Error Log AttachedAnswered5.01130229026ERROR.txtshreesha Blue Ribbon: 750+ PointsJuly 7, 2017
TopicAdding incident number to a message base11465Mark CordeiroMarch 19, 2014
TopicOracle Rejecting Emails but Still creating IncidentAnswered1044Marissa GonzalesBlue Ribbon: 750+ PointsJune 19, 2019
TopicTime period settings for Incidents1063Mirela IepureBronze Medal: 1,250+ PointsMay 15, 2019
TopicContact Certificate Flag on Incident WorkspaceAnswered1085James BBlue Ribbon: 750+ PointsJanuary 10, 2019
TopicWorkspace locked for editing?9100Richard VangRed Ribbon: 250+ PointsJune 28, 2019
TopicCreate a business rule based on the number of repliesAnswered9137Sophie OverendGreen Ribbon: 100+ PointsMarch 14, 2018
TopicCustom message sent to customer vs agent when a business...9248Mirela IepureBronze Medal: 1,250+ PointsFebruary 17, 2017
TopicSend email *with attachment* via business rulesAnswered9628Neil Gold Medal: 3,500+ PointsDecember 19, 2018
TopicShort v. Long email address in Scheduled Reports5.0863Pavol ProckaSilver Crown: 22,500+ PointsJuly 1, 2019
TopicBusiness rule is not firing5.08129chidambaram CTBronze Trophy: 5,000+ PointsMay 21, 2018
TopicIncident Fields in Message BasesAnswered8142Sasi Kiran AlladaBlue Ribbon: 750+ PointsMay 21, 2018
TopicSchedule email sending to customer by business rule897Dudu DahanRed Ribbon: 250+ PointsApril 11, 2018
TopicExport Business Rules (Answer rules under Site...5.08140Praveen WoodySilver Medal: 2,000+ PointsMarch 6, 2018
TopicUnassign Business Rule & Standard Text Agents Name8140M MajcherBronze Medal: 1,250+ PointsApril 22, 2015
TopicUsing Incident Data Import Wizard to import multiple threads...8732Larry EdwardsJanuary 15, 2015
TopicHow Can we add private Note through Data import wizard or...Answered774Vikash PatelGreen Ribbon: 100+ PointsJune 3, 2019
TopicHow To Set Task Reminder Business Rule?7122Jepee CeloricoSilver Medal: 2,000+ PointsApril 2, 2018
TopicSend Auto Response on HolidayAnswered5.07196Nag ABlue Ribbon: 750+ PointsFebruary 15, 2018
TopicEscalation Mails not received7123Rasheed AhamedGold Medal: 3,500+ PointsApril 24, 2017

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