Policy Automation for B2C Service

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  • Scott Heidenreich
    Using mathematical operators as text values2
    Topic posted June 3, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Using mathematical operators as text values
    Summary:
    How to use mathamatical operators
    Content:

    I have a text attribute "the choice" for which a valuelist of 0, 1, 2, or 3 can be chosen.

    When I use  the choice = "0" in an excel rule - it throws an error. 

    I also have another text attribute that has ranges of numbers as choices in a value list (>1m, >.7m -1m, etc.)

    When I use the attribute = ">1m" in an excel rule it throws an error. 

    Why is this happening?

    Version:
    18D
  • Priyadharshini Udayakumar
    Using OPA for Online examination1
    Topic posted December 6, 2016 by Priyadharshini Udayakumar 
    Title:
    Using OPA for Online examination
    Content:

    Hi,  We have a requirement of creating online examination and getting it validated. Based on the validated it has to be integrated to our HRMS and the candidates will be selected.

    How can OPA be used in this scenario?

    Version:
    Service cloud
  • Joe Aravind
    Values for OPA drop down from oracle service cloudAnswered75.0
    Topic posted January 4, 2017 by Joe AravindBlue Ribbon: 750+ Points 
    Title:
    Values for OPA drop down from oracle service cloud
    Content:

    Hi All,

    How to get values for OPA drop down from oracle service cloud.

    Example : 

    i have custom field in oracle service cloud named incident type which provides drop down values like Enquiry, new request. i have placed that field in OPA Interview as a drop down. i need to fetch those values as a drop down values from Oracle service cloud.

    Thanks,

    Joe

  • Steven Robert
    Virus error on deployment (false positive for TTF?)1
    Topic posted May 26, 2019 by Steven RobertBlue Ribbon: 750+ Points 
    Title:
    Virus error on deployment (false positive for TTF?)
    Summary:
    On deploy OPM displays Virus error: Win.Exploit.CVE 2019 0903-6966169-0
    Content:

    Hi wizards

    Deploying rulebase this morning was slightly alarmed by warning as follows:

    "The virus 'Win.Exploit.CVE 2019 0903-6966169-0' has been detected."

    After deleting components and re-attempting, I found the culprit was substitute TrueType font (specifically arial.ttf)

    CLAM may have a false positive (e.g. https://forum.directadmin.com/archive/index.php/t-57936.html)

     

    Image:
  • Davin Fifield
    What's new in February 2015?5.0
    Topic posted June 9, 2015 by Davin FifieldGold Medal: 3,500+ Points 
    Title:
    What's new in February 2015?
    Content:

    This deck on Oracle Technology Network has details of new features and benefits in Policy Automation for the February 2015 Service Cloud release. You should also check out the What's New page in the Policy Automation documentation library.

  • Steven Robert
    Whitelisting the Service Cloud Widget for OPA
    Topic posted September 4, 2019 by Steven RobertRed Ribbon: 250+ Points 
    Title:
    Whitelisting the Service Cloud Widget for OPA
    Summary:
    Is OPA Hub whitelisting compatible with a Service Cloud Widget?
    Content:

    A customer is protecting anonymous OPA interviews that are hosted on their intranet via whitelisting (implemented by Oracle via an SR)

    They are now expanding use cases to interviews delivered by the CP widget to logged in contacts.

    HOWEVER, because of the white listing, interviews will not render in the widget.

    We have updated the SR but wondering if anyone has experienced this before - is it possible to whitelist the OPA widget?

     

  • Krantee Jamdaade
    wlst execution did not succeed
    Topic posted February 24, 2018 by Krantee Jamdaade 
    Title:
    wlst execution did not succeed
    Content:

    Hello! Sir/Madam

    Please help me to resolve attached error :

    I installed:

    1. MySQL-installer-community-5.7.21.0
    2. jdk1.8.0_151
    3. OPA 12.2.10 (18A release)
    4. WebLogic 12.2.1.3.0
    5. And another prerequisite s/w

    WebLogic is working fine but when I am trying to install OPA Hub..I am getting attached  error

    Any help will be highly appreciated…

     

     

    Image:

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