Policy Automation for B2C Service

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  • Harriet Franklin
    Welcome to Policy Automation Cloud45.0
    Topic posted June 10, 2015 by Harriet FranklinBronze Medal: 1,250+ Points 
    Title:
    Welcome to Policy Automation Cloud
    Content:

    As you know, Oracle Policy Automation Cloud has been part of the Oracle Service Cloud Portfolio since February 2013. 

    Getting Started? - please check out this introductory Policy Automation Cloud Video to learn more

    Already a user?  - please find the link to the latest documentation  documentation link

     

     

  • Scott Heidenreich
    Infer instance for a mapped in entity3
    Topic posted August 2, 2019 by Scott HeidenreichGold Medal: 3,500+ Points 
    Title:
    Infer instance for a mapped in entity
    Summary:
    How do I infer (add) an entity instance that is also mapped in from OSvC?
    Content:

    Hello,

    I have a custom object child for incidents.  This is for an OPA Mobile model, so dynamic load is not available via query. When OPA loads the incident to the mobile device, it automatically loads the child information associated with the incident.  This is good.  During the OPA Interview, the user may decide to select a different child from a list presented via an excel rule.  The excel rule is necessary because the dynamic query does not work from within the mobile OPA app.

    I would like to infer a new instance of the child and copy the alternate child as an additional child record for the incident. However, OPA seems to not allow this, because the entity is mapped in from OSvC.  This seems overly restrictive - but I haven't figured out how to get around this restriction.  If the user was using an input container the user would be able to add another instance, but apparently OPA can't infer a new instance via rule.

    Is there anyway to accomplish this?

    Thank you,

    Scott

    Version:
    19a
  • Julie F
    Add a graph to an interviewAnswered2
    Topic posted July 17, 2019 by Julie FBronze Trophy: 5,000+ Points 
    Title:
    Add a graph to an interview
    Summary:
    Want to add a summary graph to effectively a Quiz-type interview
    Content:

    The questions on our interview build up a picture of the user's data which we would like to present back to them at the end of the interview as a graph or a chart.

    Has anyone done this and has an example.

    Can we only do it by embedding some html? If so, can the html use the data collected to build the graph/chart?

  • qi yipeng
    How to pass the name of the policy model to the field of the...Answered45.0
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Summary:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Content:

    Can I map the name of the OPA policy model to the field of the custom object?

  • qi yipeng
    create incident For anonymous users in opa1
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    create incident For anonymous users in opa
    Summary:
    create incident For anonymous users in opa
    Content:

    In OPA, when I create an incident for an anonymous user object, it prompts the primary contact.contact when mapping the output table from the global entity. I don't know how to do it to successfully create an incident. Can anyone give me some advice?

    Version:
    19B
  • jeffrey gwilliams
    get details of uploaded file attachments2
    Topic posted June 11, 2019 by jeffrey gwilliams 
    Title:
    get details of uploaded file attachments
    Summary:
    need to show list of uploaded filenames from upload control
    Content:

    is there a  simple way to see a list of uploaded file names. I want to show a confirmation screen with the original file names for the uploaded documents. I can manage a list of the uploaded files by type (passport, drivers licence etc) but want an interviewee to eyeball the document list. 

    Version:
    19B
  • qi yipeng
    record all customer choice content in the interview35.0
    Topic posted June 10, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    record all customer choice content in the interview
    Summary:
    record all customer choice content in the interview
    Content:

    Dear All,

    I am a newcomer to OPA. Now we have a problem. My client wants to record the track of each customer's choice in the interview. Do we have any good way to achieve it?

    Please give me some advice.

    Thank you,

    Version:
    19B
  • kate James
    Standard texts3
    Topic posted June 6, 2019 by kate JamesRed Ribbon: 250+ Points 
    Title:
    Standard texts
    Summary:
    Standard texts and Conditional Statements
    Content:

    Hi, 

    I have a new requirement to display the customer's preferred name if it is not empty, but if Null the first name should be displayed

    I am wondering if there is a way to check the preferred name in standard text?

    Currently we use a variable to get user name from the object

    Hi $contacts.name.first,

    What I want

    Hi if($contacts.c$preferredname is NULL)

    I think it might not be doable in Standard text but templates

    Kind regards,

    Kathy

    Version:
    19A
  • Scott Heidenreich
    Using mathematical operators as text values2
    Topic posted June 3, 2019 by Scott HeidenreichGold Medal: 3,500+ Points 
    Title:
    Using mathematical operators as text values
    Summary:
    How to use mathamatical operators
    Content:

    I have a text attribute "the choice" for which a valuelist of 0, 1, 2, or 3 can be chosen.

    When I use  the choice = "0" in an excel rule - it throws an error. 

    I also have another text attribute that has ranges of numbers as choices in a value list (>1m, >.7m -1m, etc.)

    When I use the attribute = ">1m" in an excel rule it throws an error. 

    Why is this happening?

    Version:
    18D
  • Steven Robert
    Virus error on deployment (false positive for TTF?)1
    Topic posted May 26, 2019 by Steven RobertBlue Ribbon: 750+ Points 
    Title:
    Virus error on deployment (false positive for TTF?)
    Summary:
    On deploy OPM displays Virus error: Win.Exploit.CVE 2019 0903-6966169-0
    Content:

    Hi wizards

    Deploying rulebase this morning was slightly alarmed by warning as follows:

    "The virus 'Win.Exploit.CVE 2019 0903-6966169-0' has been detected."

    After deleting components and re-attempting, I found the culprit was substitute TrueType font (specifically arial.ttf)

    CLAM may have a false positive (e.g. https://forum.directadmin.com/archive/index.php/t-57936.html)

     

    Image:

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