Policy Automation for B2C Service

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  • Scott Heidenreich
    Model Updates when using Mobile App malfunctions2
    Topic posted September 18, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Model Updates when using Mobile App malfunctions
    Summary:
    How does OPA Mobile App manage incomplete interviews when a sync is done and the model is updated?
    Content:

    Hello,

    I haven't been able to find documentation about this topic - and the answer to this question will inform our mobile model deployment scheduling and communications with our mobile users.

    There are two types of updates that can happen that could affect a mobile model that is downloaded to a device.

    1. The OPA Mobile App is updated to a newer version of OPA (19A to 19B, for example)
    2. The OPA model is updated on the hub.

    I need to understand what impact those two actions have on the data and function of the model on the device, when the device is holding not started or incomplete models.  The reason is that it appears that under certain circumstances, the update of the Mobile App or the update of a model can cause the existing interviews that haven't been synced yet to fail to load into the interview or fail to sync.

    With Contact Checkpoints for 19A models or newer the default is for the model to load whatever data it can from the checkpoint and throw away data that is no longer valid due to the model being updated.

    How does OPA Mobile App handle the existing data for mobile assessments that are synced down to the device but not yet synced back to the hub?  Is there a difference between an assessment that is downloaded but not started and one that is downloaded and partially completed?

    Since syncing the device automatically downloads the latest policy model, this is important to understand.

    Thank you,

    Scott

     

    Version:
    19B
  • Eric Muiruir
    Displaying Vehicle Depreciation Figure in Percentage Format10
    Topic posted September 11, 2019 by Eric MuiruirRed Ribbon: 250+ Points 
    Title:
    Displaying Vehicle Depreciation Figure in Percentage Format
    Summary:
    My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number in percentage format?
    Content:

    Hi,

    My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number in percentage format?

    See screen shot shared under the entry "Depreciation" (Circled in Red) it shows "0.95". I would wish to display this figure as a percentage instead of a decimal figure.

     

    Regards

    Eric Kiruthi

    Image:
  • Eric Muiruir
    Displaying Vehicle Duty Calculation Results on a Table...1
    Topic posted September 10, 2019 by Eric MuiruirRed Ribbon: 250+ Points 
    Title:
    Displaying Vehicle Duty Calculation Results on a Table Format
    Summary:
    I am interested in being able to display my Vehicle Duty Calculation Results on a Table Format
    Content:

    Hi,

    I have developed an Import Duty Calculator that works fine and it displays the approximate Duty breakdown for any car model being imported into Kenya.

    My aim is to be able to display this duty breakdown in a tabular format.

    Kindly see attached the results page as it appears currently.

    Anyone who might have a clue on how to achieve this?

     

    Regards

    Eric Kiruthi

    Version:
    19B
    Image:
  • Narendra Muttineni
    This site is not authorized for interviews on this channel.Answered5
    Topic posted September 9, 2019 by Narendra MuttineniSilver Crown: 22,500+ Points 
    Title:
    This site is not authorized for interviews on this channel.
    Summary:
    This site is not authorized for interviews on this channel. Consult the documentation for more details.
    Content:

    Hello All,

    I have created interview and deployed the interview in OPA-HUB. but when I try to access interview, I am getting the below error.

    I have enabled the interview for all my channels. Could you please help me to fix this issue ?

    "This site is not authorized for interviews on this channel. Consult the documentation for more details."

    Thanks,

    Narendra

    Version:
    19c
  • Scott Heidenreich
    Screen WidthAnswered2
    Topic posted September 9, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Screen Width
    Summary:
    How do I get OPM to allow for wide screen 16:9 layout?
    Content:

    Hello,

    When in OPM I get a square area for laying out interview screens.  This unnecessarily limits the information I can give to users in tabular format.  Is there a way to get OPM to default to 16:9 screen format but still adjust to a user's device screen if needed?

    Thank you,

    Scott

    Version:
    19B
  • Steven Robert
    Whitelisting the Service Cloud Widget for OPA
    Topic posted September 4, 2019 by Steven RobertGreen Ribbon: 100+ Points 
    Title:
    Whitelisting the Service Cloud Widget for OPA
    Summary:
    Is OPA Hub whitelisting compatible with a Service Cloud Widget?
    Content:

    A customer is protecting anonymous OPA interviews that are hosted on their intranet via whitelisting (implemented by Oracle via an SR)

    They are now expanding use cases to interviews delivered by the CP widget to logged in contacts.

    HOWEVER, because of the white listing, interviews will not render in the widget.

    We have updated the SR but wondering if anyone has experienced this before - is it possible to whitelist the OPA widget?

     

  • Prateek Parasar
    Embed OPA links in Fusion HCMAnswered5
    Topic posted September 4, 2019 by Prateek ParasarGold Crown: 30,000+ Points 
    Title:
    Embed OPA links in Fusion HCM
    Summary:
    How to Integrate/Embed OPA inside Fusion
    Content:

    I am assuming OPA can be embedded inside Fusion HCM so that Users/Employees can check the policy and that too specifically for their data, this means fusion has to supply employee's data into OPA to get the results. How does this work? has anyone got any paper, white paper, MOS doc to achieve this.

    I am assuming there is no Single Sign on kind of thing is required as its just an integration but want to confirm if it does require something.

  • Scott Heidenreich
    Rename OPA Hub URL1
    Topic posted September 4, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Rename OPA Hub URL
    Summary:
    What are the consequences of renaming an OPA test hub URL?
    Content:

    Hello,

    The default URLs given to our test OPA test hubs are confusing to our users.  We would like to rename the test hubs to something easier for them to understand.  For example, we'd like to rename ohioepa-opa-tst1.custhelp.com to ohioepa-opa-dev.custhelp.com

    What kinds of issues will arise from doing this other than the URL references in linked documents?  For example, we have a number of inclusions on the OPA Hub, will all the models know that the URL for their inclusions has changed or will we need to replace or update the inclusions for all the models so that the new URL is registered in each of the models that use the inclusions?  If we need to manually update the URLs in an inclusion that is used, is there a file in the model that holds the inclusions's URL that we could edit to change to the new hub's URL?

    Thank you,

    Scott

    Version:
    19B

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