Policy Automation for B2C Service

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  • qi yipeng
    How to pass the name of the policy model to the field of the...Answered45.0
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Summary:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Content:

    Can I map the name of the OPA policy model to the field of the custom object?

  • qi yipeng
    create incident For anonymous users in opa1
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    create incident For anonymous users in opa
    Summary:
    create incident For anonymous users in opa
    Content:

    In OPA, when I create an incident for an anonymous user object, it prompts the primary contact.contact when mapping the output table from the global entity. I don't know how to do it to successfully create an incident. Can anyone give me some advice?

    Version:
    19B

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